RAHUL TYAGI
Retail operations
Rameshwar Building Subash Park
Summary
Experienced retail professional with a proven track record of success in managing retail operations, business development, and customer service. Recognized for achieving outstanding results and driving business growth through strategic planning, team leadership, and customer-centric initiatives. Adept at analyzing market trends, implementing process improvements, and fostering strong relationships with stakeholders. Currently pursuing M.B.A in marketing from Symbiosis Noida and Business Analytics from IIM Lucknow.
Overview
14
14
years of professional experience
Work History
Area Retail Operations Manager COCO & FOFO B2B
Firstcry.com (BrainBees Solutions Ltd)
08.2023 - Current
- Handling retail operations for 26 “Firstcry.com stores ” in Centrel U.P, spanning over 85 thousand Sqft of retailing space,
generating an annual turnover of INR 75 Cr. - Identifying potential B2B clients, establishing relationship, and drive the sale & revenue growth.
- Financial Management Managing budgets and expenses for the area, including payroll, operating costs, and other
expenditures. - Managing B2B Business by providing the guidance as per right market requirement. addressing concern to foster long- term
business relationship. - Collaborating with cross functional team such as marketing, operations, logistics & BD to ensure seamless execution of sales
strategies andinitiatives. - Planing lsm activity by understanding the right potential catchment
AREA MANAGER- Retail Operations & BD | FOFO
RAYMOND LIMITED
01.2021 - 08.2023
- Handled retail operations for 35 “The Raymond shop” in NCR, Haryana, spanning over 71 thousand Sqft of retailing space,
generating an annual turnover of INR 61 Cr. - Ensure the adherence of the FOFO stores to the retailing standards set by the company – Raymond Signature Experience.
- Scrutinize & examine reports / survey data pertaining to CSI as well as ensuring that corrective action is taken.
- Develop action plans to revive concerned stores and determining potential market for TRS / MTM/ Ethnix expansion.
- Motivate franchisee and driving rewards / Lifestyle accessories targets / new POS implementation & usage.
- Drive other TRS differentiators such as gifting, free tailoring, home delivery and taking customer centric initiatives.
- Tie-up with corporate office & PSU to generate the pure additional revenue. providing them a complete solutions at their
door. - Fortify optimum level of brand showcasing by broadening & renovating stores and managing the deployment of VM.
Business Manager
Raymond Ltd TRS COCO Store Operation
09.2016 - 01.2021
- Organize all store operation and allocate responsibilities to store team.
- Meeting sales goals by training, motivating mentoring and providing feedback to store staff.
- Assisting the product team in Range development, pricing and packaging with customer feedback.
- Ensuring high levels of customers satisfaction through excellent customer service.
- Plan & execute marketing / BTL activities to reach out to.
- Complete store administration and ensure compliances with policies and procedures.
- Taking care corporate leads for additional revenue.
- Responsible for in store Cash Management & Loss Prevention.
Senior Store Manager
T.M. Lewin London ( BMI)
01.2014 - 09.2016
- Worked as a Sr Store Manager part of the Retail Leadership Team; designed buying strategy across product categories for
the retail business to achieve the annual revenue along with the required gross margins while maintaining low working
capital. - Improved overall store performance by implementing effective sales strategies and streamlining operational processes.
- Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more
revenue. - BTL marketing plan for all 3 locations.
Store Manager
Gas Jeans (Reliance Brand Ltd.)
04.2013 - 01.2014
- Designed buying strategy across product categories with B&M Team for store within given budget for FY.
- Ensuring the home shopping conversion above 70%.
- Lead operations by initiating, coordinating and enforcing program procedures.
- Promotes optimum. Staff performance by coaching counselling. And disciplining employees.
Assistant Store Manager
Gas Jeans (Reliance Brand Ltd.)
02.2012 - 04.2013
- Ensuring achievement of secondary target.
- Maintaining the categorywise display.
- staffs scheduling
Floor Manager
United Colors Of Benetton (G&B)
05.2011 - 02.2012
- Helping to store manager on fast- & slow-moving stock to plan for the booking report.
- Making sure that customer service and health, safety are met
- Weekly plan on display change as per new stock arrival.
- Ensuring a maximum sale through before EOSS.
Crew Trainer
McDonald’s Connaught Plaza Restaurants.
06.2010 - 05.2011
- Ensure training courses and development programs meet stated objectives through analysing metrics and business impact.
- Create Management Development Program and Self-Directed Development Programs to ensure current Up to Par talent is
prepared for upcoming and anticipated opportunities. - Ensuring the 100% Induction of new Joinees.
Skills
Financial acumen
Team management
Budget Planning
Adaptability:
Negotiation skills
Attention to detail
Analytical skills
Linguistic Abilities
- English
- Hindi
- French
Academics
- Pursuing Business Analyst from IIM Lucknow.
- Pursuing M.B.A in marketing from Symbiosis Noida.
- B.com hons from C.C.S university Meerut in 2010.
- French language from alliance Frances Delhi in 2018.
Others
Conduct fitness training camps for Kids & Teens
Personal Information
Date of Birth: 10/10/1989
Timeline
Area Retail Operations Manager COCO & FOFO B2B
Firstcry.com (BrainBees Solutions Ltd)
08.2023 - Current
AREA MANAGER- Retail Operations & BD | FOFO
RAYMOND LIMITED
01.2021 - 08.2023
Business Manager
Raymond Ltd TRS COCO Store Operation
09.2016 - 01.2021
Senior Store Manager
T.M. Lewin London ( BMI)
01.2014 - 09.2016
Store Manager
Gas Jeans (Reliance Brand Ltd.)
04.2013 - 01.2014
Assistant Store Manager
Gas Jeans (Reliance Brand Ltd.)
02.2012 - 04.2013
Floor Manager
United Colors Of Benetton (G&B)
05.2011 - 02.2012
Crew Trainer
McDonald’s Connaught Plaza Restaurants.
06.2010 - 05.2011