Rahul Ujagare
Pune
Summary
Operations Research Analyst with advanced mathematical and analytical skills and track record of identifying complex issues, collecting information, and developing practical solutions to problems. Strong written and oral communication skills useful in summarizing and presenting findings to decision-makers and developing strategic recommendations. Self-motivated with desire to advance professionally as evidenced by continuing education in MBA - Finance & Accounting. Bilingual and well-trained individual with exceptional background spent in Retail Industry. Engaging professional disciplined to handle demanding environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Operation Consultant
Hardcastle Restaurant Pvt. Ldt.
08.2023 - Current
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Devised and implemented processes and procedures to streamline operations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Created and managed project plans, timelines and budgets.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collected, arranged, and input information into database system.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
FUSION Retail Support Lead - IT
Hardcastle Restaurant Pvt. Ltd.
01.2023 - 07.2023
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Assisted in development of system security protocols.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Developed and implemented preventive maintenance procedures.
- Patched software and installed new versions to eliminate security problems and protect data.
- Offered assistance in implementing and developing training programs.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
- Tested new software and hardware prior to deployment.
- Generated reports to track performance and analyze trends.
Restaurant General Manager
Hardcastle Restaurant Pvt. Ltd.
10.2019 - 01.2023
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Set clear expectations and created positive working environment for employees.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Restaurant Department Manager
Hardcastle Restaurant Pvt. Ltd.
08.2017 - 09.2019
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Developed unique events and special promotions to drive sales.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Oversaw food preparation and monitored safety protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maximized quality assurance by completing frequent line checks.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
Shift Manager
Hardcastle Restaurant Pvt. Ltd.
03.2017 - 07.2017
- Tracked receipts, employee hours, and inventory movements.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
Crew Trainer
Hardcastle Restaurant Pvt. Ltd.
02.2014 - 01.2017
- Mentored junior employees to improve performance, food safety, and customer service.
- Maintained current knowledge of all team position requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
Education
Bachelor of Computer Applications - IT
T. D. Pathare College
Pune03.2016
MBA - Finance And Accounting
NMIMS University
Mumbai / Online04.2025
Skills
- Management Coaching
- Best Practices Implementation
- Failure Analysis
- Assessments
- Go-to-Market Strategies
- Performance Tracking
- Employee Management
- Cost Analysis
- Continuous Improvement
- Business Planning
- Timeline Development
- Resource Allocation
- Staff Management
- Requirements Gathering
- Operations Analysis
- Quality Assurance
- Analytical Thinking
- Cultural Awareness
- Organizational Development
- Performance Assessments
- Client rapport
- Processes and procedures
- Analysis & Evaluation
- Change Management
- Executive Support
- Goal Setting
- Project Implementation
- Outcome Accountability
- Business Analysis
- Problem-Solving
- Issue Resolution
- Resource Evaluation
- Customer Relationship Management
- Forecasting and Reporting
- Process Improvement
- Work Planning and Prioritization
- Process Optimization
- MS Office
- Data Analytics
- Team Leadership & Development
- HTML
- Integrity and Honesty
- MySQL
- Reporting capabilities
- User Support
- Safety Regulations
- Research and Development
- Strategic Planning
- NET Framework
- Project Management
- Client Requirements Assessment
Watching Web series.
Mirzapur, Panchayat, Mumbai Diaries, Tandav, Breathe Into The Shadows...
Languages
Marathi
Upper intermediate (B2)
Timeline
Operation Consultant
Hardcastle Restaurant Pvt. Ldt.
08.2023 - Current
FUSION Retail Support Lead - IT
Hardcastle Restaurant Pvt. Ltd.
01.2023 - 07.2023
Restaurant General Manager
Hardcastle Restaurant Pvt. Ltd.
10.2019 - 01.2023
Restaurant Department Manager
Hardcastle Restaurant Pvt. Ltd.
08.2017 - 09.2019
Shift Manager
Hardcastle Restaurant Pvt. Ltd.
03.2017 - 07.2017
Crew Trainer
Hardcastle Restaurant Pvt. Ltd.
02.2014 - 01.2017
Bachelor of Computer Applications - IT
T. D. Pathare College
MBA - Finance And Accounting
NMIMS University
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