Rahul Upadhye
Pune
Summary
Looking up for a challenging and bright career in the organization where I can use my abilities and strengths for the growth of the organization and myself. Also want to be part of a team to reach the goals set in order to achieve a significant performance.
Overview
10
10
years of professional experience
Work History
Sr. Analyst - Order Management
Snowflake Inc.
07.2021 - Current
- Knowledge of all aspects of day-to-day operations to process orders with familiarity in using Salesforce CPQ and Workday Financials.
- Ensure all paperwork is received (Order Forms, PO’s) and matches the approved quote.
- Close win the opportunity and review completing the contract in Salesforce CPQ.
- Responsible for accuracy of data flowing from Salesforce to downstream systems including Workday and Metering Engine.
- Review order forms, purchase orders, sales related agreements including professional services in Salesforce CPQ as per companies’ terms and policies.
- Serve as a subject matter expert and point of contact for questions regarding deal bookings.
- Identify any non-standard terms and collaborate with the Revenue Accounting team to ensure appropriate revenue recognition.
- Resolve and track issues related to order forms and non-standard deals.
- Experience working with IT, Deal Desk, Billing, Legal and other cross functional teams to resolve discrepancies and ensure timely booking with accuracy.
- Provide input for on-going development and improvement of systems and operational procedures.
- Collaborate in system implementation or enhancement projects and assist with UAT as needed.
- Participate in the development of metrics and system capabilities to better reconcile and report on global orders related data.
- Assist Managers in performing internal control procedures to ensure SOX controls.
- Assist the external audit team regarding all quarterly and annual audit requirements.
- Prepare ad hoc analysis as required.
- Leading MP transaction deals- create marketplace private offers for AWS, AZURE and GCP marketplace deals.
- Lead and mentor a team of order management professionals, providing guidance and support.
- Current Work Experience
Lead (SME- Individual contributor) order management team
Sutherland Global Services Pvt Ltd
03.2017 - 06.2021
- Experienced in handling Direct and In-Direct Deals.
- Experienced in handling manual order entry in oracle-R12.
- Assist Deal Managers and sales team with building out the renewal sales process for AVAYA.
- Monitoring the overall functioning of processes, identifying improvement areas, and implementing adequate measures to maximize customer satisfaction level.
- Previous Work Experience
Process Executive
Infosys BPO
02.2016 - 03.2017
- Experience in handling Fax orders (Manual Order Entry).
- Dealing with customers/ Account Managers/ Customer Specialist’s on daily basis for resolution of ordering issues or escalations.
- Working on critical orders and escalation orders, resolve cases by chatting with CISCO CSRM.
- Preparing reports of Entered not booked orders on daily basis and shares it Service Delivery Managers.
- Previous Work Experience
Education
M.C.A - undefined
Dept. Of Computer Science (MCA), Dharwad
01.2015
B.C.A - undefined
S.J.P.N. Trust BCA College, Nidasoshi
01.2012
H.S.C - undefined
S.D.V.S Sangha’s PU College, Sankeshwar
01.2009
S.S.C - undefined
Govt High School, Ullagaddi Khanapur
01.2007
Skills
- Tools Proficiency: Oracle 11i (R12), salesforce CPQ, SBA, SAP, Workday
- Proficient in Ms Office, Outlook, PowerPoint and Ms Excel
- Operating system: Windows 7
PERSONAL DETAILS
Languages Known: English, Hindi, Marathi and Kannada.
Disclaimer
Date of Birth: 20th June 1991. Nationality: Indian. I declare that all the information provided above is correct and true. Date: Place
PERSONAL STRENGTHS
- Good Interpersonal & Communication Skills.
- Ability to work accurately and pay attention to details.
- Capable of grasping new concepts quickly.
- Hardworking & Sincere.
Timeline
Sr. Analyst - Order Management
Snowflake Inc.
07.2021 - Current
Lead (SME- Individual contributor) order management team
Sutherland Global Services Pvt Ltd
03.2017 - 06.2021
Process Executive
Infosys BPO
02.2016 - 03.2017
M.C.A - undefined
Dept. Of Computer Science (MCA), Dharwad
B.C.A - undefined
S.J.P.N. Trust BCA College, Nidasoshi
H.S.C - undefined
S.D.V.S Sangha’s PU College, Sankeshwar
S.S.C - undefined
Govt High School, Ullagaddi Khanapur
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