Rahul Urs

Results-driven professional with 6+ years of experience across operations, category management, and business strategy. Proven track record of driving efficiency, solving complex problems, and delivering high-impact outcomes in fast-paced, dynamic environments. Currently working as a Senior Manager at Urban Company, with deep expertise in category management and operational excellence. Versatile and adaptable, with a strong ability to contribute across business operations and product functions to fuel growth and organizational success.

• Reduced voluntary churn of pros from 8% to 5% by leading a central project, ensuring retention and reactivation of professionals back into the system.
• Reduced training-to-go-live TAT from 21 days to an average of 16 days over the following months, driving faster onboarding and improved efficiency.
• Recognized as the best-performed city (Bangalore) for closing the season strong with FBCE below 5%, DNPS at 35, and meeting delivery targets. Also achieved a 5/6 rating in the mid-year appraisal within just 6 months of starting the journey at Urban Company.
• Stakeholder Engagement - Built and maintained strong relationships with cross-functional teams, senior leadership, and clients, fostering collaboration and achieving mutual goals.
• Promoted from Operations Manager to Senior Operations Manager in less than 10 months.
• Consistently recognized as a Star Performer and Best Manager three times throughout my tenure, with commendations and cash rewards for exceptional achievements.