RAHUL VAID
GENERAL MANAGER IN APPAREL INDUSTRY
NOIDA
Summary
An ITIL certified professional with degree in Management with expertise in multiple line of business. An implementer with abilities in delivery management focusing on maximizing customer satisfaction, cost optimization, compliance, quality, adherence to the committed timeline and exceeding the client expectations. My success lies in recognizing that competent and motivated team members work to the best of their abilities and as a professional it is imperative to educate and empower your people. This, together with a focus on improving customer service, service delivery, efficiency and quality would make for a highly successful team.
Overview
20
20
years of professional experience
2
2
Languages
Work History
General Manager
Aspiration Clothing
02.2011 - Current
- Company Overview: GARMENT MANUFACTURER AND EXPORT
- Website: http://www.aspirationclothing.com/
- To manage entire Merchandising, Fabric and Operation planning for Aspiration Clothing
- Manage direct communication with the buyers, clients and vendors to nurture Business Demands in Terms of Product/Delivery/ Quality/Quantity/Price
- To Lead the entire Merchandising, Fabric and Operation planning for the factory
- Heading a Team of 1 Merchandiser manager, 5 Senior Merchants, 5 Assistant Merchants, 2 Fabric Managers and 2 Assistant Fabric Managers
- Monitor complete purchase, procurement, processing including dyeing, printing and laundry of fabric within best cost and lead time
- Prepare TnA for both sampling and production and ensure deliverables are met within timeline
- Analyzing the cost and output of production in sync with SAM and SMV
- Checking and analyzing daily fabric checking report as per 4 point system and taking action accordingly
- Expertise in High fashion and embellished Garments in both woven and knitted fabric
- Overview End to End merchandising activities from Product development to Dispatch of goods
- Rigorous follow up on all developments and ensuring the committed deadlines are respected
- Regular review of Sampling and Production capacity and planning ways to optimize the cost and overheads in factory
- Verification and review of costing before Sending the Quotation to buyer/clients
- Managing Talent acquisition by hiring apt resources for the required role
- Overview all Garment / Fabric testing
- Carrying Out Pre- Production meetings with all hands of the factory to avoid any gaps
- Train and motivate the Staff
- Ensure Shipment dates are met & keep the concerned players informed in case of any delay
- Strive for Customer Satisfaction and Feedback
- To timely review the performance of my team and take appropriate action against the non- performers
- GARMENT MANUFACTURER AND EXPORT
- Website: http://www.aspirationclothing.com/
Merchandising Manager
Aspiration Clothing
09.2016 - 03.2021
- Company Overview: GARMENT MANUFACTURER AND EXPORT
- Website: http://www.aspirationclothing.com/
- To manage entire Merchandising for Aspiration Clothing
- Heading a Team of 5 Senior and 5 Assistant Merchandisers
- Taking care of marketing & merchandising, responsible for merchandising & production management, including sampling, fit & preproduction approvals, fabric & trim approvals, testing, and gold seals, working with QA’s for timely inspection & delivery, updating the buyer & the production status
- Garments costing, corresponding & dealing with foreign buyers as well as local buying agents independently from inquiry up to shipment
- Able to solve the problem and organize the task (TIME & ACTION calendar) to meet the deadline
- Analyzed the market trends and buyer requirements, and developed creative and innovative samples for marketing
- Coordinate with buyers/Agencies for approval of fabric Hand Loom, Strike off, Lab dips, Trims, lab-testing, etc
- Conducting regular meetings with the Production Planning department and production management department with a view to updating the daily activities
- Track development and production merchandising issues
- Follow up on trims & fabric deliveries to make sure in in-house on time with good quality and quantities
- Monitoring the subordinates to ensure the booking of, fabrics & accessories
- As well as daily production status, trims & fabric inventory, and supporting the factory to do production smoothly
- Developed Sample – as per buyer product package/ specifications, Approval of Line Review Sample, Fit Sample with comments, Size Sets, Marketing Samples, Pre-Production Sample and Shipment Samples etc
- GARMENT MANUFACTURER AND EXPORT
- Website: http://www.aspirationclothing.com/
Fabric Manager
Aspiration Clothing
02.2011 - 09.2016
- Company Overview: GARMENT MANUFACTURER AND EXPORT
- Website: http://www.aspirationclothing.com/
- To manage entire Fabric purchase and processing for Aspiration Clothing
- Managing the Fabrics Sourcing, Fabric Follow up, Buying activities, Price Negotiation, Lab-Dip Color /Print strike off Approval, Pre-Bulk and Bulk Approval, Quality control, and defects analysis of the fabrics
- Fabrics and Processing Price Negotiation with Mill and Controlling the Vendors and Business Development
- Ensuring approval of Shades, grouping of shades and interaction with the Merchandising team for approvals
- Ensure that fabric, color, and garment components are being regularly assessed against the required quality standards
- On-board potential and new suppliers to help them understand our standards/ requirements, procedures, and time calendar to make sure suppliers are able to meet our expectations throughout the development stage to Bulk Production
- Handle raw material quality
- Communication with multiple departments like Finance, Accounts and Traders for timely updates and follow up
- Month end closing activity: Closing of books without errors to avoid open estimates every month
- Processing of Invoices on timely basis and in agreement with contractual fulfillment
- Collaborate with external authorities to verify and comply with all customs requirements
- Ensure compliance with the home and foreign country government laws and customs regulations
- Sourcing the fabrics from the Nominated mills for the brands & Auditing Process /Quality Control & all required certification every season before placing the orders to ensure fulfillment of our required quality fabrics with timeline
- Governing operations for Variety of Fabrics like Cotton, Viscose, Polyester, Cotton/Viscose Blends, Linen/Viscose Blend, and Cotton/Polyester Blend with Variety of Qualities
- Assisting in development of new samples and product development
- Controlling activities for dyeing, shade matching production follow up and quality controls of the fabrics
- GARMENT MANUFACTURER AND EXPORT
- Website: http://www.aspirationclothing.com/
Assistant Manager
IBM Global Process Services
10.2004 - 12.2010
- Company Overview: Leading ISP in U.K
- My Team used to provide Technical Support/Customer service for Broadband to the Customers in United Kingdom via Phone, Email and Chat
- Managed a team of 63 people that provided Level-1 troubleshooting with Virginmedia Internet Services (UK Based Internet Service Provider)
- Managing Talent acquisition by hiring apt resources for the required role
- Up and Cross Selling of Broadband Products
- Technical support encompassed Installing, configuring, implementing, maintaining and providing technical support
- Determining and procuring the Hardware and software requirements and providing solutions and support
- Providing support to configure router like LINKSYS, D-LINK, NETGEAR
- To act as a Duty Manager and update client about offshore performance and real time issues
- To handle Client Visits & Daily/Weekly Client Calls as per process requirement
- To prepare detailed MIS and PPTs to be presented in internal and external reviews
- To provide regular coaching, feedback and timely appraisals to my Subordinates
- Spearheading OD & Learning as a person of contact for the Virgin Media (Internet Service Provider)- Technical Support Account
- Floor support when needed
- Improvement of AHT, Correct solution offered, Customer Satisfaction (C-SAT), First call resolution (FCR), Repeat rate, First line clear (FLC), Quality Scores and other matrices relevant to the process
- Continuous efforts in reducing attrition, absenteeism and increasing productivity
- To timely review the performance of my subordinates and take appropriate action against the non- performers
- To do regular Training Need Analysis for the people in Bottom Quartile
- Handling Escalations and Supervisory Calls
- To do monthly One to One with every Subordinate to discuss their performance and help them identify their Strength and Weakness
- Identification of Root Cause and Coaching away defects
- Arranging/Checking the daily transport for people in my Operation Group
- Leading ISP in U.K
Education
10th - undefined
Summer Field School
New Delhi10+2 - undefined
Daisy Dales School
New DelhiDegree in Management - undefined
Jamia Urdu
AligarhCertificate in Information Technology Infrastructure Library Foundation - undefined
Skills
Excellence in Client Management, Vendor Management and People Management
Accomplishments
- 0 % Attrition for first 10 months of my tenure as an Assistant Manager. I was awarded in one of the Monthly Review Meetings by Company’s AVP (Ajay Mahajan) for the same.
- 32 Promotions within the team from Sep’07 till Dec’10. (2-Assistant Managers,9- Lead Operations, 3- Voice & Accent Coaches, 6-Quality Advisor, 12-Sr. Technical Support Executive).
- Was awarded with Team Leader of the Year for being the best across the entire Business Unit in the Year 2008.
- Chosen to be a part of various quality improvement initiatives for the process. (Virgin Media).
- Won Manager Who Shines Award for the 2nd Quarter 2009.
Special Interest
- Water sports
- Chess
- Travelling
- Cricket
Personal Information
- Total Experience: 20 Years and 5 Months
- Father's Name: Late Shri J.M Vaid
- Date of Birth: 01/08/83
Timeline
Merchandising Manager
Aspiration Clothing
09.2016 - 03.2021
General Manager
Aspiration Clothing
02.2011 - Current
Fabric Manager
Aspiration Clothing
02.2011 - 09.2016
Assistant Manager
IBM Global Process Services
10.2004 - 12.2010
10th - undefined
Summer Field School
10+2 - undefined
Daisy Dales School
Degree in Management - undefined
Jamia Urdu
Certificate in Information Technology Infrastructure Library Foundation - undefined
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