Rahul Verma

• Experience of end to end implementations of Messaging Gateway handling all A2P and P2A SMS traffic and Data Center Migration, relocation, and consolidation.
• Managing multiple telemarketers complaints, traffic, and service availability on Airtel connects/DLT/Gateway.
• Onboarding support in getting new customers/enterprises onboarded on Airtel SKyvault gateway.
• Coordination with SMSC teams for multiple issues. Resolving incident tickets and own the problem through closure for those incidents that can be resolved without assistance
• Coordination with Airtel Bushiness Management team for various Telemarketer Issues, MIS ,Billin,g etc.
• Performed quality control and monitored production efforts.
• Managing all aspects of business operations like automation, process monitoring, compliance, SLA etc.. Keeping abreast of emerging technology changes and innovations.
• Conducting annual performance reviews of all team members. Improving the operational systems, processes and policies.
• Overall responsibility for team success by agreeing, implementing and monitoring individual and team objectives and targets whilst ensuring company policies and procedures are adhered to.
• Capacity planning and management. Application Upgrade and Expansion as per latest versions. Maintaining security compliance of application.
• Experience in Process Modeling, Management Consultancy, Business Analysis, Release Management, Change Management as per ITIL V3, Six Sigma methodologies.
• Coordinated with IT teams to resolve advanced computer software and hardware problems

SDP Message Gateway (Bharti Project India)

Service Delivery Platform (SDP) is an effort to centralize Value Added Services (VAS) such as Messaging and Content. Message gateway is a bridge between Bharti Network SMSCs and Third-Party Content Providers Or internal Bharti and Airtel-Applications.

Responsible for L2 Support for Bharti Airtel Client.

Responsible for all upgrade related activities related to Message broker. Installing Fix patches on Gateway to ensure better service delivery. Providing Support for Campaign Module Application.

Resolution of Content provider complaints and root cause analysis. Maintaining inventory of all Messaging Servers. Configurations for Bulk SMS Push Campaign Module.

• Developed and configured tools and scripts for Application Testing on new instances. Performed Internal Testing for Application Functionality on new MB Clusters and Reported Bugs to Vendor. Deployed Corrective Patches in Co-ordination with Vendor for fixing Functionality Bugs and performed repeated Testing several times. Performed UAT with Customer successfully on new MB Clusters.
• Performed Performance/Load Test on new MB Clusters and Reported Bugs to Vendor. Deployed Corrective Patches in Co-ordination with Vendor for fixing Performance Bugs and performed repeated Load Testing several times. Increased storage on DB Nodes after Load Test observations to avoid frequent archiver errors. Prepared Load Test Report and traffic cutover plan for Go Live of new MB Cluster.
• Developed and implemented high-quality work environment as measured through employee satisfaction ratings.

SDP Message Gateway (IBM-Bharti Project India)

• Responsible for L2 Support for IBM India Pvt Ltd at Message Broker
• Operations Responsible for all Configurations changes in Message Broker.
• Responsible for Planning and Implementation of all the Changes as per ITIL framework. Participate in technical issues involving external teams and customer.
• Installing Fix patches on Gateway to ensure better service delivery. Installation/up-gradation of Gateway Application. Providing Support for Campaign Module Application.
• Resolution of Content provider complaints and root cause analysis. Maintaining inventory of all Messaging Servers. Configurations for Bulk SMS Push Campaign Module

IVR and SADM (Bharti-India Project) Managed Services

• IVR services for PAN India will be managed by Mahindra Comviva Technologies which works on HP OCMP platform.
• Nokia SADM will enable Bharti Airtel to remotely and automatically manage and configure user devices for new data services.
• Pan India SADM (East, West, North & South Instances) O&M, Incident Management, Fault management.
• Updated DLU (Device Library Update) installation as per latest release.
• New DM-SMSC account configuration & management. Existing DM-SMSC account management, troubleshooting whenever an activity/outage in any SMSC to provide seamless DM service availability to end users.
• Coordination with internal customers for smooth operation of VAS servi ces.
• Monitoring and maintaining the VAS nodes for PAN INDIA for Bharti Airtel India operations.