RAHUL VISWAN
Alappuzha
Summary
Dynamic professional with a proven track record in customer service, sales and operations management. Skilled in implementing effective strategies to drive revenue growth, enhance customer satisfaction and streamline operations. Adept at leading cross-functional teams and delivering results in fast-paced environments. Strong communicator with a passion for exceeding expectations and fostering positive client relationships.
Overview
16
16
years of professional experience
Work History
Customer Care Manager
GOEC EV charging network
Kochi
07.2025 - Current
- Managed customer inquiries through multiple communication channels effectively.
- Developed training materials for customer service representatives.
- Implemented feedback mechanisms to improve customer service quality.
- Coordinated with technical teams to resolve customer issues promptly.
- Analyzed customer feedback to identify trends and areas for improvement.
Customer Service Manager
TVS Motors
Alappuzha
01.2021 - 01.2024
- Managed customer inquiries, complaints and feedback, ensuring prompt resolution and customer satisfaction.
- Oversaw sales team performance, providing coaching and guidance to optimize sales strategies.
- Utilized CRM software to track customer interactions, analyze trends and identify areas for improvement.
- Conducted regular training sessions for staff on product knowledge, customer service skills and sales techniques.
- Collaborated with cross-functional teams to develop and implement marketing campaigns to drive showroom traffic and sales.
Sales Officer
Standard Chartered Bank
Dubai
01.2019 - 01.2020
- Company Overview: Dubai, UAE
- Built and maintained relationships with clients through effective communication and follow-up.
- Conducted product presentations and demonstrations to educate customers on product/service features and benefits.
- Provided exceptional customer service before, during and after the sales process.
- Analyzed market trends and competitor offerings to identify opportunities for product differentiation and competitive positioning.
- Achieved and exceeded sales targets through effective lead generation and conversion strategies.
- Dubai, UAE
Operations Supervisor & Document Controller
FindX Solutions
Kerala
01.2013 - 01.2015
- Managed day-to-day operations, including workflow planning, resource allocation and performance monitoring.
- Established key performance indicators to measure and track operational performance against organizational goals.
- Conducted regular performance reviews and provided feedback to team members to drive continuous improvement.
- Collaborated with clients to understand their business requirements and ensure service delivery met or exceeded expectations.
Customer Service Assistant
Tesco Supermarket
London
01.2010 - 01.2012
- Company Overview: London, UK
- Provided friendly and efficient checkout service, processing transactions accurately and efficiently.
- Addressed customer inquiries, concerns and complaints in a timely and professional manner.
- Managed customer service desk operations, including handling returns, exchanges and refunds.
- Assisted customers with locating products, providing product information and offering recommendations.
- Maintained a clean and organized checkout area, ensuring a pleasant shopping experience for customers.
- London, UK
Education
MBA - International Business & Marketing
Cardiff Metropolitan University
UK01.2018
BBA -
University of Wales
UK01.2012
Digital Marketing with AI Integration
ICT Academy of Kerala
IndiaSkills
- Business Development
- Strategic Sales Planning
- Lead Generation
- Product Knowledge
- Customer Relationships
- Negotiation Skills
- Process Improvement
- Operations Management
- Customer Service
- CRM Tools Utilization
- Market Analysis
- Sales Target Achievement
- Training & Development
Disclaimer
I hereby declare that the above written particulars are true and correct to the best of my knowledge and belief.
Languages
- English
- Hindi
- Malayalam
- Tamil
Strengths And Qualities
- Diligence in ensuring accuracy and quality in work.
- Patience when dealing with others.
- Flexibility in thinking and operating style.
- Capacity to adjust and thrive in changing environments.
- Inspiring and motivating others to active greatness.
- Collaborating and working well together with others.
Timeline
Customer Care Manager
GOEC EV charging network
07.2025 - Current
Customer Service Manager
TVS Motors
01.2021 - 01.2024
Sales Officer
Standard Chartered Bank
01.2019 - 01.2020
Operations Supervisor & Document Controller
FindX Solutions
01.2013 - 01.2015
Customer Service Assistant
Tesco Supermarket
01.2010 - 01.2012
MBA - International Business & Marketing
Cardiff Metropolitan University
BBA -
University of Wales
Digital Marketing with AI Integration
ICT Academy of Kerala
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