Rahul Vohra
Associate Manager Operations
Noida,Uttar Pradesh
Summary
Aspiring manager with over 18 years of proven expertise in the business process management domain, seeking a dynamic leadership role to drive exceptional project performance and substantial revenue growth.
Renowned for top-notch people management skills and a relentless focus on team development, I am committed to implementing innovative strategies that propel organizational success.
Cultivated strong stakeholder relationships, driving successful project completions and customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Associate Manager
Tech Mahindra
11.2009 - Current
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Proactively identified areas for improvement, implementing solutions that led to significant cost savings.
Team Leader Operations
Tech Mahindra BPO
11.2012 - 03.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Built strong relationships with customers through positive attitude and attentive response.
Research Supervisor
New VC International
08.2010 - 11.2012
- Established strategic goals for broad-scale research through acquisition of appropriate funding and program support
- Provided insights to the Client helping them in cost reduction
- Assisted the Client in upgrading the process and procedures in a way that leads to enhanced customer experience
- Designed and delivered trainings and presentations to institutional staff and supported research program development.
- Conducted risk assessments for research where applicable.
- Analyzed findings and reports from researchers in program and interpreted for supervisory staff.
Senior Customer Care Executive
New Vc International
11.2009 - 08.2010
- Exceeded performance targets consistently, earning recognition as a top performer within the department.
- Collaborated with cross-functional teams to address complex customer inquiries, resulting in timely solutions.
- Mentored junior team members, improving overall team performance and cohesiveness.
- Achieved high levels of customer retention through personalized attention and exceptional service.
- Delivered comprehensive product training sessions for new hires, expediting their integration into the team.
Customer Care Executive
Vcustomer Services India Pvt. Ltd
12.2005 - 07.2008
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with customers to identify needs and expectations.
- Reduced customer complaints with proactive issue identification and resolution strategies.
Education
High School Diploma -
Bal Vikas School
Panipat, India 04.2001 -
Skills
Operations Management
Process Management
Team motivation
Customer Relations
Sales Strategies
Certification
Lean Six Sigma - Yellow Belt
Timeline
Lean Six Sigma - Yellow Belt
06-2023
Team Leader Operations
Tech Mahindra BPO
11.2012 - 03.2022
Research Supervisor
New VC International
08.2010 - 11.2012
Associate Manager
Tech Mahindra
11.2009 - Current
Senior Customer Care Executive
New Vc International
11.2009 - 08.2010
Customer Care Executive
Vcustomer Services India Pvt. Ltd
12.2005 - 07.2008
High School Diploma -
Bal Vikas School
04.2001 -