Rahul Vohra
Associate Manager Operations
Noida,Uttar Pradesh
Summary
Aspiring manager with over 18 years of proven expertise in the business process management domain, seeking a dynamic leadership role to drive exceptional project performance and substantial revenue growth.
Renowned for top-notch people management skills and a relentless focus on team development, I am committed to implementing innovative strategies that propel organizational success.
Cultivated strong stakeholder relationships, driving successful project completions and customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Associate Manager
Tech Mahindra
11.2009 - Current
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Proactively identified areas for improvement, implementing solutions that led to significant cost savings.
Team Leader Operations
Tech Mahindra BPO
11.2012 - 03.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Built strong relationships with customers through positive attitude and attentive response.
Research Supervisor
New VC International
08.2010 - 11.2012
- Established strategic goals for broad-scale research through acquisition of appropriate funding and program support
- Provided insights to the Client helping them in cost reduction
- Assisted the Client in upgrading the process and procedures in a way that leads to enhanced customer experience
- Designed and delivered trainings and presentations to institutional staff and supported research program development.
- Conducted risk assessments for research where applicable.
- Analyzed findings and reports from researchers in program and interpreted for supervisory staff.
Senior Customer Care Executive
New Vc International
11.2009 - 08.2010
- Exceeded performance targets consistently, earning recognition as a top performer within the department.
- Collaborated with cross-functional teams to address complex customer inquiries, resulting in timely solutions.
- Mentored junior team members, improving overall team performance and cohesiveness.
- Achieved high levels of customer retention through personalized attention and exceptional service.
- Delivered comprehensive product training sessions for new hires, expediting their integration into the team.
Customer Care Executive
Vcustomer Services India Pvt. Ltd
12.2005 - 07.2008
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with customers to identify needs and expectations.
- Reduced customer complaints with proactive issue identification and resolution strategies.
Education
High School Diploma -
Bal Vikas School
Panipat, India 04.2001 -
Skills
Operations Management
Certification
Lean Six Sigma - Yellow Belt
Timeline
Lean Six Sigma - Yellow Belt
06-2023
Team Leader Operations
Tech Mahindra BPO
11.2012 - 03.2022
Research Supervisor
New VC International
08.2010 - 11.2012
Associate Manager
Tech Mahindra
11.2009 - Current
Senior Customer Care Executive
New Vc International
11.2009 - 08.2010
Customer Care Executive
Vcustomer Services India Pvt. Ltd
12.2005 - 07.2008
High School Diploma -
Bal Vikas School
04.2001 -
Similar Profiles
Hemanth Kumar BangaruHemanth Kumar Bangaru
Team Lead at Tech Mahindra, Tech Mahindra Pvt LtdTeam Lead at Tech Mahindra, Tech Mahindra Pvt Ltd
SHASHI SHARMASHASHI SHARMA
Senior Software Test Engineer at Comviva Mahindra (A Tech Mahindra Company)Senior Software Test Engineer at Comviva Mahindra (A Tech Mahindra Company)
Jiten Ravindra Zope Jiten Ravindra Zope null
Business Analyst at Tech MahindraBusiness Analyst at Tech Mahindra