Rahul Walia
New Delhi
Summary
PMP-certified, highly motivated, and results-oriented leader with over 16+ years of experience in technical management, including Solution Architecture, Project Management, strategic and tactical planning, operations, process management, budgeting, and vendor/contract management.
I bring extensive domain experience across Mobility, Healthcare, Transportation and Insurance, delivering complex, high-impact projects aligned with business and regulatory requirements.
An effective communicator with a strong focus on relationship building and customer service excellence, I have worked extensively with global clients across the USA and Europe, successfully collaborating with distributed teams across multiple time zones. Detail-oriented with strong analytical, problem-solving, and organizational skills, I have a proven ability to build high-performing teams and deliver innovative, scalable solutions aligned with business goals and objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
AI / ML – Technical Sr. Project Manager
PECORA FAB TECHNOLOGIES - USA
USA
06.2024 - 01.2026
- Orchestrated the integration of quantum machine learning algorithms into existing AI infrastructure, improving model accuracy by 28% and reducing processing time by 40%.
- Led end-to-end delivery of Agentic AI initiatives (LLM-based chatbots, document summarization, and content generation) from ideation to production.
- Managed cross-functional teams, including data scientists, ML engineers, prompt engineers, UX designers, and legal/compliance stakeholders.
- Defined project scope, milestones, and KPIs for GenAI pilot programs and scaled deployments.
- Directed cross-departmental collaboration to integrate AI functionalities into existing platforms, enhancing user engagement by 35%.
- Designed and implemented a scalable AI framework adopted company-wide, increasing process automation by 20%.
- Led the development of a custom chatbot, reducing customer service response time by 50%.
- Conducted thorough market research and prepared RFPs to support vendor selection and strategic decision-making.
- Established strategic partnerships with AI technology vendors, enhancing innovation capabilities and enabling adoption of cutting-edge solutions.
- Directed the Agile product development lifecycle for an AI-driven content curation platform, improving user engagement by 25%.
- Led DevOps transformation initiatives, enabling faster and more reliable releases.
- Coordinated cloud migration and Infrastructure as Code (IaC) adoption across teams.
- Fostered partnerships with key technology providers, strengthening AI product capabilities and expanding the solution ecosystem.
- Streamlined CI/CD processes by implementing Agile tools and managing Scrum ceremonies, improving team communication and delivery efficiency.
- Orchestrated paratransit and microtransit scheduling operations while ensuring compliance with government regulations and stakeholder requirements.
- Spearheaded business growth initiatives through strategic partner acquisition and successful project delivery, expanding consulting engagements and market presence.
- Led Agile transformation initiatives, optimizing resource allocation and enhancing cross-functional team performance.
- Drove operational excellence in transit scheduling systems while maintaining strict regulatory compliance and fostering stakeholder relationships.
- Implemented advanced project management tools and methodologies to strengthen collaboration and accelerate delivery cycles.
Program Manager
ADSYNC MEDIA, USA
USA
03.2023 - 05.2024
- Managed project schedules, budgets, resources, and deliverables, ensuring adherence to project management best practices and successful delivery of business outcomes.
- Monitored team performance to ensure alignment with project goals, scope, and quality standards.
- Led and managed multiple projects simultaneously, increasing project completion rates by 15%.
- Directed technical teams working with C#, Visual Basic, ASP.NET, and SQL RDBMS, ensuring successful project delivery.
- Developed and maintained project timelines and budgets, achieving an average cost savings of 20%.
- Directed marketing projects across all phases, including planning, scheduling, and final implementation.
- Collaborated with marketing teams to design, deploy, and optimize campaigns for local and national clients.
- Created flowcharts to track campaign timelines, creative deliverables, and media expenses.
- Improved stakeholder collaboration, enhancing project efficiency and output by 30%.
- Managed project risks proactively, ensuring projects remained on track and within budget.
- Collaborated with stakeholders, including senior management, clients, and cross-functional teams.
- Worked with media directors and strategists to develop RFPs and high-level media strategies.
- Implemented Agile tools such as Jira, Confluence, Trello, and Slack to streamline processes and improve communication.
- Coordinated with creative teams and agencies to ensure deliverables met workflow expectations.
- Maximized ROI of advertising campaigns through continuous performance analysis and optimization.
- Implemented Jira-based project management systems, reducing delivery time by 20% and improving team efficiency.
- Oversaw the integration of marketing automation tools, increasing qualified leads by 40%.
Project Manager
MASSCOM CORPORATION – USA
USA
06.2022 - 02.2023
- Managed enterprise-level projects using Agile, Waterfall, DMAIC (Six Sigma), and PMBOK methodologies.
- Led cross-functional teams, including consultants, vendors, and offshore resources, to deliver complex projects successfully.
- Executed project planning, risk analysis, estimation, change management, scoping, forecasting, scheduling, and tracking.
- Managed full Software Development Life Cycle (SDLC), including requirements gathering, technical documentation, design, development, integration, testing, and troubleshooting.
- Supervised and mentored a team of 5 project managers, increasing team productivity by 25% and reducing delivery time by 15%.
- Utilized tools such as Nexus and Clarity for project tracking, reporting, and forecasting.
- Supported end users and IT teams by leveraging SQL and DBMS for reporting and data analysis.
- Led Oracle database migration, upgrade, and deployment initiatives.
- Collaborated with clinical teams to gather requirements for practice management systems.
- Partnered with state stakeholders to optimize process flows and enhance utilization of FACETS system capabilities.
- Performed data analysis to generate business performance insights and executive-level reports.
- Mentored business analysts and developers on organizational processes and best practices.
- Implemented revenue cycle management solutions, improving billing efficiency by 32% and reducing claim denials.
- Led a cross-functional team of 10 to deliver healthcare IT solutions, increasing client retention by 30%.
- Directed the implementation of an EPIC-based EMR system, improving patient data accessibility by 20%.
Program Manager
PECORAFAB TECHNOLOGIES Doo– Bosnia and Herzegovina
Bosnia and Herzegovina
04.2014 - 06.2022
- Developed and implemented standardized processes and procedures to ensure consistent, scalable, and sustainable project delivery.
- Provide leadership and direction to project Management teams, overseeing forecasting, budgeting, reporting, resource allocation and execution og IT initiatives.
- Managed the full Project Development Lifecycle, including business and functional analysis and business intelligence reporting.
- Executed project planning, risk analysis, estimation, change management (ADKAR), scoping, forecasting, scheduling, and tracking.
- Led full Software Development Life Cycle (SDLC), including requirements gathering, technical documentation, design, development, integration, testing, and troubleshooting.
- Managed change requests using ADKAR methodology to ensure smooth transitions and stakeholder alignment.
- Facilitated Agile ceremonies, including sprint planning, daily stand-ups, reviews, and retrospectives.
- Led cross-functional project teams, including system integrators and internal stakeholders, delivering projects across the U.S. and Europe.
- Managed projects using Jira, including sprint creation, epics, user stories, story points, and progress tracking.
- Delivered 10+ Salesforce implementations for small to mid-sized businesses, enhancing sales operations and customer experience.
- Developed and managed project plans, timelines, and budgets, ensuring on-time and within-budget delivery.
- Identified data sources and created data flow diagrams (DFDs) and data decomposition models to support system design and documentation.
- Performed testing and validation of front-end changes and FACETS batch processes across multiple modules.
Project Manager
HOKRIX TECHNOLOGIES- India
India
01.2007 - 02.2014
- Provided strategic leadership for project and program management, driving organizational growth and process improvement across global and domestic operations.
- Managed project portfolios, including planning, execution, stakeholder communication, resource allocation, and delivery.
- Set priorities for technical and cross-functional teams to ensure alignment with organizational goals and successful project outcomes.
- Mentored project managers and team members, ensuring adherence to security standards, processes, and best practices.
- Led program and portfolio management initiatives within the Sales and Marketing division.
- Managed Agile workflows using Jira and Confluence, including sprint planning, epics, user stories, ticket creation, and burndown tracking.
- Coordinated with AEM teams to manage scope, timelines, resources, client dependencies, and deliverables, ensuring successful project execution and client acceptance.
- Collaborated with internal Adobe teams and external stakeholders to manage scope and deliver high-quality solutions.
- Ensured continuous alignment of program scope with strategic business objectives, recommending improvements to enhance outcomes.
- Managed bid processes and order-level execution to support business operations.
- Drove business growth by acquiring new partners, expanding consulting engagements, and delivering successful projects.
- Led cross-functional teams to achieve project milestones within defined timelines.
Education
Post Graduation Program - Artificial Intelligence and Machine Learning
University of Texas
McCombs School Of Business01-2024
MBA - Information Technology Management
LaSalle University
United States Of America01-2007
MCA - Software Engineering
Chhatrapati Shahu Ji Maharaj University
Kanpur01-2005
BA -
DAVV
Indore, Madhya Pradesh01-2002
Skills
- AI / ML / GenAI / LLMs
- Project and Vendor Management
- Strategic Planning
- Hippa Compliance
- Policy & Procedure Development
- Process Assessment and Improvement
- Aws and azure
- Cost Benefit Analysis
- Business Impact Analysis
- Endpoint Security & Anti-Virus Mgmt
- Contingency Planning
- Data Integrity & Recovery
- ROI Analysis
- Risk Assessment
- Platforms – AI Intelligence, Machine learning , AI Agents, Agentic AI, Python, Angular, Nodejs, AWS, React, API, Java Scripting C#, MVC 40, WCF, SQL Server , Jquery, C#, Web API, DevOps, Android and I phone development
- ERP– Net Suite and Odoo
- Creating Project documents (like URS, SRS, Plan Sheet, Build log, etc) as per CMMI standards & translating specs into a WBS
- Management Tools: Jira, Slack, Monday, Click up, Microsoft Team
- Methodology :Agile, Waterfall, Kanban
Certification
- 2002 GNIIT from Indore
- 2016 PMP Certified
International Exposure
Travelled onsite at USA, UK, Singapore, Malaysia, Russia, Dubai, Serbia, Macau , Switzerland, Bosnia And Herzegovina for supporting project work
Timeline
AI / ML – Technical Sr. Project Manager
PECORA FAB TECHNOLOGIES - USA
06.2024 - 01.2026
Program Manager
ADSYNC MEDIA, USA
03.2023 - 05.2024
Project Manager
MASSCOM CORPORATION – USA
06.2022 - 02.2023
Program Manager
PECORAFAB TECHNOLOGIES Doo– Bosnia and Herzegovina
04.2014 - 06.2022
Project Manager
HOKRIX TECHNOLOGIES- India
01.2007 - 02.2014
Post Graduation Program - Artificial Intelligence and Machine Learning
University of Texas
MBA - Information Technology Management
LaSalle University
MCA - Software Engineering
Chhatrapati Shahu Ji Maharaj University
BA -
DAVV