Rahul Worlikar
Airport Manager
Mumbai,MH
Summary
Dynamic leader with 20+ years of experience in airport and hospitality operations, specializing in team leadership, strategic planning, guest management, and compliance. Proven success in elevating customer experience, ensuring safety and regulatory adherence, optimizing operational efficiency, and building collaborative stakeholder relationships. Recognized for exceptional problem-solving and ability to drive continuous process improvements in fast-paced environments
Overview
21
21
years of professional experience
Work History
Duty Terminal Manager – Terminal Operations
Mumbai International Airport Ltd.
01.2009 - Current
- Directed daily airport terminal operations, ensuring strict compliance with safety protocols and aviation regulations.
- Led a team of 40+ staff, improving operational efficiencies and service levels through targeted training and process enhancements.
- Managed crisis situations, spearheaded airport and airline emergency procedures, and coordinated with multiple departments for smooth resolution.
- Ensured continuous serviceability of terminal facilities by collaborating with electrical, civil, and electronics teams.
- Delivered exceptional guest services, including personalized VVIP guest management and rapid problem resolution, resulting in consistently high passenger satisfaction.
- Implemented innovations and cost-saving measures, contributing to improved operational KPIs
Customer Service Executive
Go Air
01.2008 - 01.2009
- Handled passenger relations, check-in, and conflict situations at a high-volume airport, consistently recognized for courteous service and issue resolution.
- Maintained adherence to airline and airport safety and security guidelines.
Traffic Supervisor
Korean AIR
04.2007 - 12.2007
- Managed ground staff workflow, ensuring timely aircraft turnaround and regulatory compliance.
Customer Service Assistant
Livewell Aviation
08.2004 - 04.2007
- Supported check-in, boarding, and guest inquiries; contributed to seamless daily passenger operations.
Timeline
Duty Terminal Manager – Terminal Operations
Mumbai International Airport Ltd.
01.2009 - Current
Customer Service Executive
Go Air
01.2008 - 01.2009
Traffic Supervisor
Korean AIR
04.2007 - 12.2007
Customer Service Assistant
Livewell Aviation
08.2004 - 04.2007
MBA - Marketing Management
Jaipur National University
Bachelor of Science - Physics
Bundelkhand University
Diploma - Digital Electronics
Babashaheb Gawade Institute of Technology
Diploma - International Airlines & Travel Management(IATA)
IITC Institute
Education
MBA - Marketing Management
Jaipur National University
01.2014
Bachelor of Science - Physics
Bundelkhand University
01.2006
Diploma - Digital Electronics
Babashaheb Gawade Institute of Technology
01.2003
Diploma - International Airlines & Travel Management(IATA)
IITC Institute
01.2005
Skills
- Operations Management
- Safety & Security Compliance
- Guest Experience & VIP Management
- Strategic Planning & Project Management
- Budget & Resource Optimization
- Staff Leadership & Training
- Liaison & Coordination
- Crisis & Emergency Response
- Regulatory Compliance
- Team Building & Communication
Certification
- Aviation Security
- ICAO Annex 9
- Safety Management System
- Dangerous Goods Regulation (DGR)
- In-line Certified, June 2009
- Radio-telephony (RT) Certified
Accomplishments
- Improved guest satisfaction and operational KPIs during tenure as Duty Terminal Manager.
- Successfully led preparedness and response for emergency situations, earning recognition from airport authorities and airline partners.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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