Hi, I’m
Rahul Worlikar
Senior Manager — Business Development & Operations
Mumbai,MH
Summary
I help organisations grow revenue and run tighter operations — simultaneously. With 20+ years spanning Mumbai International Airport, Operations management, and aviation ground handling, I've built a career at the intersection of commercial ambition and operational discipline. What I bring to the table: → Business Development: Full-cycle BD — from prospecting and pitch to contract closure, SLA design, and renewal. I've consistently grown accounts from within, achieving 20% upsell revenue growth and maintaining 95% client retention across key portfolios. → Operations at Scale: Managed multi-site teams of 40–50+ across international terminal operations, facility services, and ground handling. Zero major safety incidents over 16 years at MIAL. Official recognition from airport authorities for emergency response leadership. → Cross-Industry Versatility: Aviation | Security & Facility Management | Logistics | B2B Services. I adapt fast — and deliver consistently regardless of the sector. Current Role: Senior Manager — Operations & Business Development at CISB Services Pvt. Ltd., driving new client acquisition across security, operations, and facility management verticals. Certifications: Aviation Security | ICAO Annex 9 | Dangerous Goods Regulations (DGR) | Safety Management Systems | 5S Certified | Radio-telephony (RT) Open to senior BD, operations leadership, and general management roles across service, aviation, logistics, and B2B industries.
Overview
22
years of professional experience
Work History
CISB Services Pvt. LtdMumbai, MH
Senior Manager — Business Development & Operations
12.2025 - Current
Job overview
• Lead end-to-end business development strategy, identifying corporate, industrial, and institutional market opportunities and securing long-term service contracts.
• Oversee large-scale multi-site service delivery operations, managing alignment with client KPIs, satisfaction targets, and internal profitability benchmarks.
• Manage full contract lifecycles — from negotiation, SLA definition, and onboarding through performance audits, renewals, and escalation resolution.
• Direct and mentor multidisciplinary teams across operations, HR, and logistics; structured training programs raised team productivity by 30%.
• Serve as primary executive point of contact for key accounts, achieving 95% client retention and generating 20% upsell revenue through proactive relationship management.
• Coordinate staff deployment across multiple client locations, ensuring service consistency, safety compliance, and seamless operational transitions.
Mumbai International Airport Ltd.Mumbai, India
Duty Terminal Manager – Terminal Operations
01.2009 - Current
Job overview
- Directed daily airport terminal operations, ensuring strict compliance with safety protocols and aviation regulations.
- Led a team of 40+ staff, improving operational efficiencies and service levels through targeted training and process enhancements.
- Managed crisis situations, spearheaded airport and airline emergency procedures, and coordinated with multiple departments for smooth resolution.
- Ensured continuous serviceability of terminal facilities by collaborating with electrical, civil, and electronics teams.
- Delivered exceptional guest services, including personalized VVIP guest management and rapid problem resolution, resulting in consistently high passenger satisfaction.
- Implemented innovations and cost-saving measures, contributing to improved operational KPIs
Go AirMumbai, India
Customer Service Executive
01.2008 - 01.2009
Job overview
- Handled passenger relations, check-in, and conflict situations at a high-volume airport, consistently recognized for courteous service and issue resolution.
- Maintained adherence to airline and airport safety and security guidelines.
Korean AIRMumbai, India
Traffic Supervisor
04.2007 - 12.2007
Job overview
- Managed ground staff workflow, ensuring timely aircraft turnaround and regulatory compliance.
Livewell AviationMumbai, India
Customer Service Assistant
08.2004 - 04.2007
Job overview
- Supported check-in, boarding, and guest inquiries; contributed to seamless daily passenger operations.
Timeline
Senior Manager — Business Development & Operations
CISB Services Pvt. Ltd
12.2025 - Current
Duty Terminal Manager – Terminal Operations
Mumbai International Airport Ltd.
01.2009 - Current
Customer Service Executive
Go Air
01.2008 - 01.2009
Traffic Supervisor
Korean AIR
04.2007 - 12.2007
Customer Service Assistant
Livewell Aviation
08.2004 - 04.2007
Jaipur National University
MBA from Marketing Management
Bundelkhand University
Bachelor of Science from Physics
Babashaheb Gawade Institute of Technology
Diploma from Digital Electronics
IITC Institute
Diploma from International Airlines & Travel Management(IATA)
Education
Jaipur National University
MBA from Marketing Management
01.2014
Bundelkhand University
Bachelor of Science from Physics
01.2006
Babashaheb Gawade Institute of Technology
Diploma from Digital Electronics
01.2003
IITC Institute
Diploma from International Airlines & Travel Management(IATA)
01.2005
Skills
- Operations Management
- Safety & Security Compliance
- Guest Experience & VIP Management
- Strategic Planning & Project Management
- Budget & Resource Optimization
- Staff Leadership & Training
- Liaison & Coordination
- Crisis & Emergency Response
- Regulatory Compliance
- Team Building & Communication
Certification
- Aviation Security
- ICAO Annex 9
- Safety Management System
- Dangerous Goods Regulation (DGR)
- In-line Certified, June 2009
- Radio-telephony (RT) Certified
Accomplishments
- Improved guest satisfaction and operational KPIs during tenure as Duty Terminal Manager.
- Successfully led preparedness and response for emergency situations, earning recognition from airport authorities and airline partners.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
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morning
afternoon
evening
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