Rahul Yadav

• Oversee the end-to-end project delivery lifecycle, including initiation, planning, execution, monitoring, and closure.
• Define project scope, objectives, and deliverables in collaboration with stakeholders to ensure alignment with business goals.
• Develop comprehensive project plans, schedules, and resource allocation strategies to optimize efficiency and meet project milestones.
• Coordinate cross-functional teams, including developers, designers, testers, and business analysts, to ensure seamless collaboration and communication.
• Monitor project progress and performance against established goals, identifying risks and implementing mitigation strategies as needed.
• Proactively communicate project status, issues, and dependencies to stakeholders, providing regular updates and transparency throughout the project lifecycle.
• Conduct post-project reviews and lessons learned sessions to identify areas for improvement and enhance future project delivery processes.
• Foster a culture of continuous improvement and innovation within the project team, encouraging creative problem-solving and knowledge sharing.
• Serve as a primary point of contact for clients, managing expectations, addressing concerns, and ensuring customer satisfaction throughout the project engagement.

• Deliver all team activities and be aware of the SLA. Independent decision-making ability.
• Expert understanding of a range of standard processes. Impart training to team members.
• Supervisory role is responsible for motivating and leading the team.
• Maintaining a work plan. Provide input for the appraisal. Simply the bank.
• Conduct accreditation.
• Understand what the customer and business think. Process documents Up-to-date maintenance.
• Maintain effective relationships with stakeholders. Proactive identification of risk.
• Create a culture of continuous improvement.
• Mentored and guided employees to foster proper completion of assigned duties.
• Built strong relationships with stakeholders through a positive attitude and attentive response.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• I coach team members in customer service techniques, providing feedback and encouragement toward reaching assigned goals.
• Implemented new working processes to deliver multiple improvements.
• Lead a team of 22 members while providing exceptional customer service.
• Participated in cross-functional team-building activities. Initiated timely responses to emails and written correspondence.
• Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.

• Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
• Drafted technical documents, such as user manuals and training materials, to ensure accuracy of content.
• Created detailed reports on project progress, metrics, and results for stakeholders' review.
• Analyzed existing processes and procedures to identify opportunities for improvement or cost savings initiatives.
• Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
• Identified areas of risk within complex projects then proposed mitigation strategies for successful completion of tasks.

With four years of experience in banking operations, team management, and customer relationship management, I currently hold a position as an officer at the Royal Bank of Scotland. I excel at overseeing and directing banking operations, ensuring smooth business and client servicing to enhance product offerings and contribute to organizational growth. My expertise lies in maintaining meticulous records in accordance with audit standards, documenting high-risk areas, and identifying opportunities for improvement.

I possess strong interpersonal skills and am adept at building and nurturing relationships, coupled with problem-solving abilities and meticulous attention to detail.

• Monitored all operations for potential security risks and threats.
• Supervised subordinate staff in carrying out daily duties and activities.
• Provided guidance to team members on how to effectively complete tasks within established timelines.