Rahul Yadav
New Delhi
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
5
5
years of professional experience
Work History
Customer Service Executive
Lenskart solution PVT.LTD
New Delhi
05.2022 - Current
- Assisted with customer and store inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Escalated complex issues to appropriate departments for resolution.
- Led on- and off-site customer support teams across multiple time zones.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Tracked customer complaints and followed up to ensure resolution was achieved.
Sales Executive
Start-up (used to sell medication in abroad countries over call)
New Delhi
02.2019 - 03.2020
- Contacted current and potential clients to promote products and services.
- Cultivated strong professional relationships with industry partners and created focused campaigns to drive business development.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
Education
Intermediate -
St. Columbus School
Faridabad01-2018
High school education -
Stanford Convent School
New Delhi01-2016
Bachelor's computer application -
DAV Institute of Management
New DelhiSkills
- Customer Retention
- Troubleshooting
- Quality Control
- De-Escalation Techniques
- [30] wpm Typing Speed
- Ms- Excel
- MS Office
- Organizational Skills
- Sprinkler
- Freshdesk
- JIRA
- VSM
Tools used:
Languages
Hindi
First Language
English
Advanced (C1)
C1
Others
- Practiced Computer languages such as C++ and MySQL.
I hereby confirm that all the above-mentioned information is true to the best of my knowledge.
Rahul Yadav
Timeline
Customer Service Executive
Lenskart solution PVT.LTD
05.2022 - Current
Sales Executive
Start-up (used to sell medication in abroad countries over call)
02.2019 - 03.2020
Intermediate -
St. Columbus School
High school education -
Stanford Convent School
Bachelor's computer application -
DAV Institute of Management
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