Rahul Yadav
Manager
Mumbai
Summary
Proven leader in the hospitality sector, notably at Hyde, where I spearheaded initiatives that surged revenue by optimizing dining experiences and menu enhancements. Expert in operations management and a champion for customer satisfaction, my strategic planning and passion for service excellence have consistently elevated guest experiences and team performance. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
12
12
years of professional experience
Work History
Resturant and Bar Manager
Khar Gymkhana
04.2024 - Current
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Developed unique events and special promotions to drive sales.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
Restaurant Manager
Nsci Club
07.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Restaurant Manager
Hyde
01.2019 - 05.2024
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Bartender
Aida Cruize
04.2018 - 12.2018
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Vicnia
07.2013 - 10.2016
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
Education
HSC -
Siddharth College
Mumbai 03.2011
SSC - High School
Holy Cross High School
Mumbai03.2008
Skills
Order delivery practices
Passion for customer satisfaction
Marketing and advertising
Staff Scheduling
Point of Sale (POS) system operation
Cost-controls
Staff Management
Natural leader
Performance improvement
Recipes and menu planning
Operations management
Workflow planning
Cost controls
Strategic planning
Safe food handling
Timeline
Restaurant Manager
Nsci Club
07.2024 - Current
Resturant and Bar Manager
Khar Gymkhana
04.2024 - Current
Restaurant Manager
Hyde
01.2019 - 05.2024
Bartender
Aida Cruize
04.2018 - 12.2018
Bartender
Vicnia
07.2013 - 10.2016
HSC -
Siddharth College
SSC - High School
Holy Cross High School