Results-driven Customer Sales expert skilled in service delivery and adept at managing multiple tasks simultaneously. Focused on fostering professional relationships to boost profitability, achieving business objectives, and delivering tailored solutions, ensuring high satisfaction.
Overview
6
6
years of professional experience
Work History
Sr. Sales Executive
Transasia Bio-Medicals Ltd.
New Delhi
12.2024 - Current
Identified new business opportunities through market research and analysis.
Acquired leads through strategic cold calling and networking activities.
Collaborated with marketing team to develop promotional materials and campaigns for target markets.
Maintained high conversion rate on consistent basis by engaging with customers, responding quickly to concerns and alleviating issues.
Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Drove sales of company products and services by meeting with customers using strategic and organized approach.
Customer Sales Representative
Siemens Healthineers(Outsource Resource)
Gurgaon
09.2021 - 09.2024
Elevated customer satisfaction by implementing proactive strategies aimed at addressing customer needs and concerns.
Propose innovative solutions to optimize the overall quality of patient care via strategic resource allocation as a healthcare consultant.
Total Lab Automation and digitalization initiatives alongside lean management, assay programming, resource mapping as a Healthcare Consultant.
Delivered primary customer support to DG (Army) accounts, addressing specific needs and requests related to instrument training, purchase orders, and supplies.
Oversaw automation and IT-related escalations at Healthians, Tata 1MG, NCI AIIMS, and Amrita Hospitals.
Data mapping and transformation and troubleshooting and resolution while performing administrative tasks related to Middleware environment and Stakeholder engagement.
Provided extended support for automation builds and instrument integration with Track at Healthians and TATA 1MG.
Logistics Sales Executive
Siemens Healthineers(Outsource Resource)
Gurgaon
02.2020 - 09.2021
Processed and listed customer orders into database and provided proactive customer service for accounts.
Managed multiple zones(North, West, East & South) at same time and managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
Verified accurate account invoicing through collaboration with accounting department.
Took leadership and directed multiple projects.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Store Manager
Honda Logistics Pvt Ltd.
Bhiwadi
03.2019 - 01.2020
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget along with Inventory management and Inbound and Outbound material handling.
Performed statistical analyses to gather data for operational and forecast team needs.
Evaluated suppliers to maintain cost controls and improve operations.
Maintained proper product levels and inventory controls and organized backroom to facilitate effective ordering and stock rotation.
Led cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals LtdLed cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals Ltd