Rahul Yadav
Gurugram,HR
Summary
Developed strong leadership and organizational skills in fast-paced, customer-oriented environment. Adept at managing teams, optimizing processes, and resolving conflicts efficiently. Looking to transition into new field, leveraging these transferrable skills to drive success and innovation.
Overview
8
8
years of professional experience
Work History
Centre Manager
Altf Coworking Pvt Ltd
04.2025 - Current
- Managed daily operations to ensure seamless coworking environment for members.
- Coordinated events and workshops to enhance community engagement and member experience.
- Implemented administrative processes to streamline membership onboarding and inquiries.
- Assisted in maintaining a clean, organized workspace, promoting productivity among users.
- Monitored facility usage, providing feedback for optimizing space allocation and resources.
- Trained new staff on operational procedures, ensuring consistency in service delivery.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Facilitated community partnerships, leveraging local networks to enhance center's impact and visibility.
- Coordinated staff schedules to optimize resource allocation and coverage.
- Managed daily operations to ensure team productivity and efficiency.
- Implemented process improvements that enhanced workflow and reduced delays.
- Oversaw inventory management, ensuring accurate stock levels and timely restocking.
Duty Manager
Premier Inn Hotel
01.2021 - 02.2025
- Oversaw daily hotel operations, ensuring guest satisfaction and adherence to service standards.
- Coordinated front desk activities, managing check-ins and check-outs efficiently.
- Assisted in staff training, fostering a collaborative environment for team development.
- Responded promptly to guest inquiries and resolved issues to enhance overall experience.
- Monitored inventory levels of supplies, ensuring timely replenishment and availability.
- Implemented standard operating procedures to improve workflow efficiency across departments.
- Collaborated with housekeeping to maintain high cleanliness standards throughout the hotel premises.
- Increased room occupancy rates by implementing effective marketing strategies and promotions.
- Guaranteed timely check-ins and check-outs by implementing efficient front desk processes and procedures.
- Handled emergency situations calmly and professionally, prioritizing guest safety at all times.
- Reduced guest complaints by ensuring strict adherence to hotel policies and procedures.
- Managed guest feedback collection processes, identifying areas for service improvement initiatives.
- Managed guest feedback effectively, promptly addressing any negative comments and highlighting positive reviews to motivate staff and maintain a high level of customer satisfaction.
- Created and managed accurate occupancy forecasts and budgets.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Front Office Executive
Holiday Inn
01.2018 - 12.2020
- Greeted and assisted visitors, ensuring a welcoming front office environment.
- Managed phone inquiries, directing calls to appropriate departments efficiently.
- Scheduled appointments and maintained calendar for executive management.
- Processed incoming and outgoing mail, ensuring timely distribution of correspondence.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Collaborated with other departments to coordinate events, meetings, and conferences for successful outcomes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Bachelor of Science - Hotel Management
International Institute of Hotel Management
Jaipur, India03-2019
Skills
- Operations management
- Staff leadership
- Interdepartmental collaboration
- Facility management
- Team supervision
- Operations oversight
- Employee motivation
- Customer relations
- Staff training/development
Timeline
Centre Manager
Altf Coworking Pvt Ltd
04.2025 - Current
Duty Manager
Premier Inn Hotel
01.2021 - 02.2025
Front Office Executive
Holiday Inn
01.2018 - 12.2020
Bachelor of Science - Hotel Management
International Institute of Hotel Management