RAHUL ANKUSH SARAK

Handling OBDX Application and also provide support to the client based on theirissues.

• Provide support during NEFT/IMPS/RTGS transaction using Retail Net banking.

• Solve Client queries related to fund transfer like IMPS/NEFT/RTGS.

• Writing SQL queries to retrieve data from database.

• Space checking in application sever and necessary housekeeping.

• Interacting with client queries complain regarding Retail Net Banking. Provided initial level of technical support through ITSM ticketing tool.

• Provided resolution to all customers inquiries and issue with minimum escalation to management.

• Handling Internet Banking application and also resolving login and after login related customer queries.

• Working on OHS(Oracle Http Server) and Weblogic server.

• Resolving retail banking related issues through back end analysis.( i.e. Log Analysis).Monitoring application through appdynamic app, check and find out alert and take necessary action.

• Monitor and support HAG (Hybrid Access Gateway) to solve OTP related issues.

• Also following up with various vendors like Oracle, Karix, Viva and Bill desk etc and application issues in net banking.

• Tracking and analyse issue with vendors and get it fixed.

• Doing sanity testing of application after deployment of release patch on system.

• Monitoring weblogic server and JVM health,URL monitoring of all JVMs and also check manually on server if any issue occurred.

Handling team size of 7 people

Daily monitoring of Solvo tickets raised by users, Conducting daily standup meeting with teams, handling escalations and severity issues, coordination with users, Internal IT team/development team for faster resolution

Analysing observations/issues raised by users using SQL queries/Oracle queries/LOGS along with team and taking required actions

Performing Internal quality review of tickets in Solvo for process Audit purpose based on resolution comments, ticket category, Project reference no

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Internal

• Preparation of daily production issue dashboard

• Preparation and Presentation of Monthly review performance with Client

• Working and Providing Support for Live Portal and mobile applications Like Pragati, Website, Customer Portal, AOB, Sams, MBP.

• Maintain every KEDB, production bug fix list, Code fix list on SharePoint and Managing Search Issues Daily/weekly/monthly and report maintained with prescribed timelines.

• Well known Postman, Forticlient, Oracle, MySQL queries, Billdesk, WinSCP and JSON Formatter and Validator, Postman, SQL Database and Oracle Database for Backend Support and Checking Logs, Json.

• Testing for Portal and mobile application in UAT and production application end to end.

• Preparation of month-end schedule for batch run and Aligning team for extended support

• Coordinating &follow-up with the internal team member also Development, Support, Finance, AOB, Database Teams, coordinating with Sales user, Business user, other application support team on any Technical related PAN India issues.

• Managing Daily/weekly/monthly search Issues and report maintain with prescribed timelines.

• Testing The UAT And production application end to end.

• Highlight issues/concerns and solved Issue by development Team and Support Team.

• Provide Backend Support via SQL Database

• Provide Support in Live mobile application via Email, Tickets, call, WhatsApp, Team viewer for end to end resolution.

• Work on SQL Database and Oracle Database for Backend Support and Checking Logs, Json.

• Providing L2 Support in deployment in OBDX, HAG and etc.

• Aware of ITIL process like Change management, incident management, Service management, problem management etc.

• Working with development teams for the testing, new releases and upgrade.

• Articulation of the project, shift plan management,