Rahul Sanjay Aitawade
Dombivli
Summary
Motivated and results-driven professional with over three years of experience in collaborative environments of supply chain, logistics, and customer service. Proven ability to tackle complex challenges while maintaining high standards and supporting organizational goals. Committed to continuous professional development and delivering exceptional service to clients and customers. Recognized for consistently achieving measurable results and contributing positively to team dynamics.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Operations Specialist
DOW Chemicals International Pvt. Ltd.
Mumbai
10.2024 - Current
- Executed order entry and fulfillment processes for DCS business, ensuring operational efficiency.
- Managed complex relationships with key customers, enhancing satisfaction and loyalty.
- Resolved customer complaints through CRM tools, conducting root cause analysis for improvements.
- Coordinated daily with internal stakeholders to ensure seamless order execution.
- Handled Letter of Credit transactions across South Korea for compliance.
- Maintained Master Data Governance for customer records, ensuring accuracy and regulatory compliance.
- Identified optimal solutions by differentiating customer requirements from company capabilities.
- Developed reports and presentations on order data for monthly account manager meetings.
Technical Service Co-ordinator
India Medtronic Private Limited
Mumbai
11.2022 - 10.2024
- Analyzed depot data using SAP and Tableau for the management of equipment, repairs, revenue, and loaners.
- Implemented automated systems and dashboards to enhance efficiency in data management.
- Managed equipment lifecycle data from repairs to deliveries, ensuring optimal performance and customer satisfaction.
- Created notifications, sales orders, and service orders utilizing SAP PR1-ERP Production and Salesforce Service Max.
- Coordinated logistics for efficient equipment dispatch, reducing lead times and costs.
- Contributed to revenue growth by overseeing analytics, invoices, and delivery processes.
- Enhanced operational efficiency and productivity while improving KPI performance.
- Streamlined technical support for over 20 distributors through effective cross-functional collaboration.
Education
Bachelor's - Banking And Insurance
KS Manjunatha College of Commerce
Thakurli12.2021
MBA - Logistics And Supply Chain Management
DY Patil University Online
PuneSkills
- Advanced Excel and Power BI
- Business analysis
- Project management
- Requirements gathering
- KPI analysis
- Customer success strategies
- Cross-functional team leadership
- Supply chain management
- Microsoft Office proficiency
- Communication skills
- Time management
- CRM management and software expertise
- Logistics coordination and order fulfillment
- Data-driven decision making
- Problem solving and critical thinking
- Shipping and billing procedures
- Presentation development
Certification
Data Science Certification
ExcelR Solutions Institute, 2022
Fundamentals: Statistics, Programming
Key Skills: Data Manipulation, Data Visualization
Practical Applications: Case Studies
Programming Languages: Basics of Power BI, Python & R Language
ExcelR Solutions Institute, 2022
Fundamentals: Statistics, Programming
Key Skills: Data Manipulation, Data Visualization
Practical Applications: Case Studies
Programming Languages: Basics of Power BI, Python & R Language
Projects
Automation tracker implementation - India Medtronic Private Limited, March 2024 - May 2024
- Developed an automated Excel file to efficiently analyze revenue-generating repair data
- Improved tracking of paid repairs, pending quotations, pending approvals, and revenue generation opportunities
- Reduced manual data entry errors using advanced Excel macros and formulas
GAP analysis - India Medtronic Private Limited January 2024 - April 2024
- Focused on critical gap data analysis to identify operational loopholes and enhance decision-making processes
- Utilized data-driven insights to streamline operations, leading to increased output and overall efficiency
- Conducted an in-depth GAP analysis to diagnose operational inefficiencies, resulting in actionable recommendations that improved productivity
Accomplishments
Recognized for Exceptional Performance in FY24 - India Medtronic Private Limited.
Timeline
Customer Operations Specialist
DOW Chemicals International Pvt. Ltd.
10.2024 - Current
Technical Service Co-ordinator
India Medtronic Private Limited
11.2022 - 10.2024
Bachelor's - Banking And Insurance
KS Manjunatha College of Commerce
MBA - Logistics And Supply Chain Management
DY Patil University Online