RAHUL BAROOAH
Bangalore
Summary
Seasoned all-rounder with excellence in Project/Program Management, PMO, Organizational Change Management (OCM), and Administration with 22 years of experience spanning India, USA and Middle East. MBA and MS degrees from top US Business School. 6-Sigma Green Belt and AIM certified. PMP and SAFe Agile trained. Proven leadership, administration and data skills, with extensive experience in working directly with senior leadership/C-suite executives.
Overview
22
22
years of professional experience
Work History
Manager – Operations (Chief of Staff for the India office)
CME GROUP
10.2023 - Current
- Serving as Chief of Staff to the India Country Head and CFO, driving operational efficiency and strategic alignment for the India office.
- Introduced process efficiencies and training dashboards as Learning Leader.
- Liaison officer for the India office and in charge of itineraries for visiting global leaders (Sr. MD & above).
- Leading internal and external branding initiatives, corporate communications, and site-wide event management to enhance the India office’s corporate presence.
- Leading multiple, concurrent site-wide projects and programs for the site, keeping them within budget.
- The world's leading derivatives marketplace with (2024) revenue of $6.13B and approx. 4k employees.
Vice President – Head of Administration
Raphe Mphibr Pvt. Ltd.
03.2022 - 10.2023
- Directed the Administration department, overseeing Facilities, Security, Employee Transport, Housekeeping, Kitchen & Cafeteria, Horticulture, Event Management, Company Guest Houses and Client/VIP Guest Visits.
- Optimization by implementing structures, procedures, methodologies, change management and best practices.
- Top manufacturer of UAV/drones in India Defence & Aerospace industry. Fast-paced, startup environment.
Co-Founder & Director
COLLABORATIVE INTELLIGENCE PVT. LTD.
06.2017 - 03.2022
- Drove business strategy, administration, and growth initiatives, positioning the company as an industry leader in Defence & Aerospace AI and robotics innovation.
- Achieved the prestigious iDEX (Innovations for Defence Excellence) grant in the AI category.
- R&D startup dealing in robotics, Artificial Intelligence and Unmanned/Autonomous Vehicle technologies.
Project Manager (Contractor) – Head of Change Management, ERP-PMO
ZAHID GROUP
10.2015 - 10.2016
- Spearheaded the OCM (Organizational Change Management) track for a large, complex ERP implementation impacting approx. 700 business processes and 3k employees. Part of Project Governance Team and PMO.
- Handled full spectrum of change, with emphasis on change management strategy and stakeholder analysis and engagement. Oversaw communications plan, training plan, support plan, OCM plan and HRIS support.
- Senior project oversight as part of Project Governance Team and PMO, comprising of top management.
- A leading conglomerate in Saudi Arabia with revenues of $2B, spanning construction, power generation, transportation & logistics, travel & tourism and other industries, spread across 14 locations in the country.
Assistant Vice President – Head of PMO
VELDOS BPO
08.2012 - 07.2014
- Headed the PMO, managing a portfolio of projects and optimizing resource utilization in a matrix setup.
- Led transition of business processes from USA to India, coordinating with HR, IT, Training and WFM teams.
- Rewarded for exceeding client expectations in project delivery and relationship management.
- Veldos (now Radius) provides outsourced solutions spanning collections, CRM and healthcare sectors. A JV with EGS, the world's largest privately BPO company with 40k employees, 70+ locations and revenue of $1.1B.
Project/Program Manager – Systems Integration & Org Change Management, HR Technology PMO
KAISER PERMANENTE
04.2007 - 12.2011
- Led the OCM track for 2 complex, “mega” scale systems integration projects spanning 1 year each - aligning HR systems with Supply Chain and Financial systems across the company, impacting 27 HR applications, covering communication, training, support, policies & procedures and business processes.
- Led conversion of HR Information System account code to a new format, leading deployment of full cycle of PeopleSoft HCM enhancements from Concept through Post Production Support stage.
- Led bi-weekly cross-team conference calls covering 50 stakeholders from 27 businesses, including business leaders for each application, along with their Subject Matter Experts to address their Readiness needs.
- Re-engineered Time Tracking process and set up and managed Document Repositories for the PMO.
- Largest Managed Care/HMO (Health Maintenance Organization) in USA with over 174k employees, with healthcare operations across the USA and Annual Operating Revenue of $56.4 billion.
Project Manager – HR Information Systems, HR Operations
CITIZENS BANK
06.2006 - 04.2007
- Led multiple medium-scale HR Information System projects, involving PeopleSoft v8.8 and Ceridian systems.
- Migrated Home Buyers Assistance loans program and the manual Short Term Disability leave process to the PeopleSoft HCM system. Transitioned the Bonds program from internal to external administration.
Project Manager – Insurance, GE Consumer Finance
GE CAPITAL
08.1999 - 06.2004
- Established MIS and process maps for the Insurance division to track the sales of insurance products.
- Coordinated Regional Sales and Customer Service Managers to launch insurance products across India.
Education
MBA - Strategy & Business Analysis
BOSTON UNIVERSITY SCHOOL OF MANAGEMENT
Boston, Massachusetts, USA05.2006
MS - Information Systems
BOSTON UNIVERSITY SCHOOL OF MANAGEMENT
Boston, Massachusetts, USA05.2006
Bachelor of Science - Information Technology
NIIT-KSOU
New Delhi, India03.2002
Bachelor of Commerce - undefined
DELHI UNIVERSITY
Delhi, India04.1999
PART-TIME, INTERNSHIPS AND ON-CAMPUS ROLES
- Strategy Consultant at BRASSRING, Boston, Massachusetts, USA (Oct 2005 – May 2006)
- Supply Chain Consultant at NYPRO, Clinton, Massachusetts, USA (Jan 2006 – May 2006)
- Software Support and Web Consultant at BOSTON UNIVERSITY, Boston, MA (Jan 2005 – May 2006)
Timeline
Manager – Operations (Chief of Staff for the India office)
CME GROUP
10.2023 - Current
Vice President – Head of Administration
Raphe Mphibr Pvt. Ltd.
03.2022 - 10.2023
Co-Founder & Director
COLLABORATIVE INTELLIGENCE PVT. LTD.
06.2017 - 03.2022
Project Manager (Contractor) – Head of Change Management, ERP-PMO
ZAHID GROUP
10.2015 - 10.2016
Assistant Vice President – Head of PMO
VELDOS BPO
08.2012 - 07.2014
Project/Program Manager – Systems Integration & Org Change Management, HR Technology PMO
KAISER PERMANENTE
04.2007 - 12.2011
Project Manager – HR Information Systems, HR Operations
CITIZENS BANK
06.2006 - 04.2007
Project Manager – Insurance, GE Consumer Finance
GE CAPITAL
08.1999 - 06.2004
Bachelor of Science - Information Technology
NIIT-KSOU
Bachelor of Commerce - undefined
DELHI UNIVERSITY
MBA - Strategy & Business Analysis
BOSTON UNIVERSITY SCHOOL OF MANAGEMENT
MS - Information Systems
BOSTON UNIVERSITY SCHOOL OF MANAGEMENT