Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Additional Information
Interests
Timeline
Generic

Rahul Chopra

Generalist
New Delhi

Summary

Skilled Generalist and operations Specialist with experience developing realistic solutions to assure satisfactory consumer and customer experiences. Committed to resolving problems and maintaining accurate metrics and reports. Prepared to bring 5 years of related experience into my next role.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Generalist, Zero Defect

Zomato
Gurugram, Delhi NCR
05.2021 - Current
  • Responsible for identification of root cause of problems that various parties (delivery partners, customers, merchants) face today, validate hypotheses
    and create and work with relevant stakeholders of the business to execute systemic fixes
  • Co-managed a team of 8 associates for redressal in case of priority and highly influential escalated cases
  • Interacted with customers for grievance redressal in case of escalated cases

Team Lead- Content

Zomato
Gurugram, Delhi NCR
10.2018 - 05.2021
  • Lead POC for all outside vendors responsible for content digitization activities
  • Brought all the vendors from a fixed term employee model to a transactional model to ensure efficient utilization
  • Collaborated with the product team for revamping of various content dashboards and conducted various exercises for a smooth transition exercises
  • Lead content POC responsible for the launch of 'contactless delivery' and 'grocery' verticals. Collaborated with various team such as tech, tax, and legal to build various processes from scratch.

Senior Associate

Zomato
Gurugram, Delhi NCR
10.2017 - 10.2018
  • Created and managed spreadsheet dashboards to track daily performance of the team
  • Developed junior team members and cultivated collaborative culture to ensure optimum performance on key metrics
  • Managed vendor rostering, planning, and daily operations
  • Planned and implemented clean-up exercises in the database which resulted from change in government guidelines

Quality Analyst

Zomato
Gurugram, Delhi NCR
12.2016 - 10.2017
  • Curated restaurant menus which went live on O2
  • Engaged with multiple teams for overall improvement of the content dashboards and the SOPs
  • Interacted with merchants to know the special content requirements

Project Assistant

Confederation of India Industry
07.2016 - 10.2017
  • Organized the annual event 'Global Mining Summit'
  • Generated revenue worth 5 lakh through sponsorships and marketing of delegate passes.
  • Reached out to various government and industry officials and brought them on-board to be a part of the panel.
  • Helped in organizing various other summits conducted in Delhi NCR

Education

BBA -

Surajmal, IP University
New Delhi
08.2013 - 06.2016

Intermediate - Commerce With Maths

Salwan Public School
Delhi NCR
04.2012 - 04.2013

High School -

Salwan Public School
New Delhi
04.2010 - 04.2011

Skills

    Organization and Time Management

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Websites

Accomplishments

  • Awarded with "Best team leader of the quarter" award in
    quarterly R&R
  • Consistent performer and received multiple awards for going
    "extra mile" to deliver results
  • Successfully lead to the expansion of the vendor team from
    65 associates to 170 associates within 1 year
  • Skipped 3 levels and directly became senior associate within
    10 months of joining the Zomato

Additional Information

  • Headed the event 'ENVA'- An annual environmental fest to promote eco-friendly causes
  • Learned German language from 'Max Mueller Bhawan' tilllevel B1
  • Led the school cricket and basketball team to win various competitions

Interests

Music

Formula 1

Cars

Smartphones

Football

Timeline

Generalist, Zero Defect

Zomato
05.2021 - Current

Team Lead- Content

Zomato
10.2018 - 05.2021

Senior Associate

Zomato
10.2017 - 10.2018

Quality Analyst

Zomato
12.2016 - 10.2017

Project Assistant

Confederation of India Industry
07.2016 - 10.2017

BBA -

Surajmal, IP University
08.2013 - 06.2016

Intermediate - Commerce With Maths

Salwan Public School
04.2012 - 04.2013

High School -

Salwan Public School
04.2010 - 04.2011

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Rahul ChopraGeneralist