Dedicated customer service professional with the knowledge of service delivery & proven multitasking abilities. Commited maintain professional relationship to increase profitability & drive business results.
Overview
5
5
years of professional experience
Work History
Guest Service Assistant
AirAsia Berhad
Tirchy
05.2024 - Current
HANDLING INTERNATIONAL FLIGHT.
SUPERVISING ALL THE ALLOCATIONS.
DOING BACK OFFICE WORK.
HANDLING PASSENGER WITH UTMOST CARE.
Supervisor
Indothai Bhubaneswar PVT.LTD.
Bhubaneswar
04.2023 - 04.2024
Counter Incharge.
Look after all the shift.
Passenger handling.
Back office work.
Customer Agent
AIASL
Bhubaneswar
07.2021 - 04.2023
Handling shift as a counter Incharge.
Making reservations for passengers.
Resolve guest issues & fullfill there needs.
Customer Service Executive
Janus Aviation Pvt.Ltd.
Bhubaneswar
12.2019 - 07.2021
Reservations for passengers.
Check in.
Handling passengers.
Boarding passengers to the aircraft.
Handling flight in Ramp
Education
Diploma - Hospitality, Customer Service & Travels
FRANKFINN AVIATION SERVICES PVT. LTD.
Bhubaneswar
08-2019
Bachelor of Science - INFORMATION TECHNOLOGY & MANAGEMENT
NIIS INSTITUTE OF INFORMATION SC. & MANAGEMENT
Bhubaneswar
05-2019
Skills
Passenger handling
Flight handling
MS WORD, EXCEL & POWERPOINT WORK
SUPERVISING SHIFT
Languages
English
Proficient
C2
Odia
Beginner
A1
Hindi
Proficient
C2
Timeline
Guest Service Assistant
AirAsia Berhad
05.2024 - Current
Supervisor
Indothai Bhubaneswar PVT.LTD.
04.2023 - 04.2024
Customer Agent
AIASL
07.2021 - 04.2023
Customer Service Executive
Janus Aviation Pvt.Ltd.
12.2019 - 07.2021
Diploma - Hospitality, Customer Service & Travels
FRANKFINN AVIATION SERVICES PVT. LTD.
Bachelor of Science - INFORMATION TECHNOLOGY & MANAGEMENT