RAHULKUMAR SHUKLA
Collection Officers, Debt Collection Agents, Or Collection Specialists—engage With Borrowers Who Have Missed Payments, Help Them Understand Options, Negotiate Repayment Plans, And Implement Strategies To Recover Outstanding Amounts, All While Respecting Legal Guidelines And Maintaining Accurate Records. They Aim To Preserve Financial Stability For The Lender And Help Avoid Defaults
Bahraich, Gonda, Balrampur, Shrawasti
Summary
Being ranked among the top 20 recipients of the GEM Award for meeting a specific milestone or target twice in a row, in August 2025 and September 2025, represents recognition for exceptional, sustained performance and excellence in a competitive environment. This achievement reflects the dedication and hard work put in to achieving or exceeding key goals. GEM Award Recognition: Overview The GEM Award honors individuals or teams who excel in their respective fields, typically based on milestone achievements, contributions, or impact. Being among the top 20 recipients for consecutive months highlights sustained achievement, reliability, and leadership in delivering results. Implications of Consistent Recognition Consistently being ranked among the top 20 demonstrates a sustained commitment to high standards over multiple evaluation periods. This distinction reinforces a reputation for effectiveness and goal-oriented action.
Seeking a growth oriented career with an organization of repute, providing platform & many opportunities to learn, perform and contribute to its profitability and be the part of company expansion and growth. I am seeking a position with a stable company with room for growth and opportunity or advancement.
Overview
9
9
years of professional experience
2
2
Certifications
1
1
Language
Work History
Collections Manager
BAJAJ AUTO CREDIT LIMITED
05.2024 - Current
- Directed collections strategy to optimize cash flow and reduce outstanding receivables.
- Mentored team members to enhance skills in dispute resolution and customer communication.
- Implemented collection policies that improved compliance and streamlined processes.
- Analyzed data trends to identify improvement opportunities in collections performance.
- Coordinated cross-functional collaboration to resolve complex customer accounts.
- Developed training programs to enhance staff proficiency in collections software.
- Oversaw performance metrics to ensure alignment with organizational goals.
- Established relationships with key clients to facilitate timely payments and negotiations.
- Accessed credit records to evaluate customer credit histories.
- Increased recoveries by negotiating favorable repayment terms for clients and customers.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Researched accounts and completed due diligence to resolve collection problems.
- Reduced delinquency rates with proactive account monitoring and timely communication.
- Established procedures for collection of past due amounts.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Researched and resolved accounts payable discrepancies.
- Conducted thorough credit reviews to assess risk levels and make informed decisions on extending credit or initiating collections actions.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Streamlined collections procedures for increased productivity and reduced manual efforts.
- Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
- Supervised staff of collectors, monitoring phone calls and letters.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Coordinated legal actions when necessary, working closely with attorneys to ensure proper documentation and representation.
- Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Maintained compliance with federal, state, and local regulations governing debt collections practices.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Composed effective accounting reports summarizing accounts payable data.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
- Successfully implemented new technologies and process automations to encourage continuous improvement.
- Adhered to established guidelines to increase profits and collect supplier payments.
- Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
- Enhanced team performance through regular training, coaching, and feedback sessions.
- Worked with legal resources and recovery teams to manage default issues.
- Created comprehensive reports on collection activities, highlighting key performance indicators and areas for improvement.
- Conducted investigations of customer accounts and payment histories.
- Coded and entered at least Number invoices each day into in-house accounting software.
- Led cross-departmental initiatives aimed at minimizing bad debts exposure through early detection of warning signs in customer behavior patterns.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
- Reconciled vendor statements and handled payment complaints or discrepancies.
- Generated and distributed current statements to customers.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Monitored industry trends and best practices to continuously improve collections operations.
- Collaborated with cross-functional teams to address customer disputes and resolve billing issues promptly.
- Oversaw daily posting of payments to customer accounts.
- Created daily and weekly cash reports for accounting management.
- Utilized advanced negotiation skills to secure favorable settlements in complex collection scenarios.
- Analyzed financial data to identify trends, risks, and opportunities for improved collections strategies.
- Generated and mailed updated statements monthly and processed demand letters.
- Documented interactions in computer database and updated information.
- Posted receipts to appropriate general ledger accounts.
- Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
- Optimized resources allocation by prioritizing high-value accounts for maximum returns on investment.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Counseled debtors on payment options and arranged installment agreements.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Used probing techniques to determine debtors' reasons for delinquency.
- Negotiated to collect balance in full.
- Used skip tracing and other techniques to locate debtors.
- Trained new team members on scripts, company services, and collection strategies.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Supported financial director with special projects and additional job duties.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Conducted financial due diligence on potential investments and acquisitions.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Established and checked coding procedures, monitored reports and updated internal files.
- Created and managed financial models to evaluate corporate investments and acquisitions.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Designed and maintained financial models to identify and measure risks.
- Utilized financial software to prepare consolidated financial statements.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Created financial dashboards to provide insights into key performance indicators.
- Developed strategic plans for day-to-day financial operations.
- Complied with established internal controls and policies.
Territory Collection Manager
TVS CREDIT SERVICE LIMITED
05.2023 - 07.2023
Team Leader
MSWIPE TECHNOLOGIES PVT LTD
08.2021 - 05.2023
CRM (Customer Relation Manager)
Mswipe Technologies Pvt ltd
06.2016 - 08.2021
Education
Graduate - undefined
Awadh University
01.2015
Inter - undefined
up board
01.2012
High school - undefined
up board
01.2010
Skills
Payment acceptance
PersonalInformation
Gender: Male MaritalStatus: Married Father'sName: Mr.Sant Sharan Shukla Mother'sName: Meera Shukla DateofBirth: 12DEC1995 Address: House No 63, Near Lotus Temple shravasti Date: 2024-05-10 Place: Gonda
CoreStrengths
- Hardworking, Responsible, Optimistic, Working in a team.
- -To create and maintain healthy working environment.
- -To prove myself an assets for the company.
- -Ability to work under pressure.
Job Profile
The Collection Manager is responsible for overseeing and managing Bajaj Auto Credit Limited's auto loan collection operations. Key duties include developing and implementing collection strategies to minimize delinquent accounts and maximize recoveries, managing and leading a team of collectors, ensuring compliance with relevant laws and regulations, negotiating payment plans with customers, analyzing collection metrics, and collaborating with finance, legal, and other teams to improve collection processes. Strong leadership, communication, negotiation, and analytical skills are essential. Nine years of experience in collection management is essential. Proficiency in collection software and knowledge of federal and state regulations such as the Fair Debt Collection Practices Act (FDCPA) is also required. Key Responsibilities Develop and implement strategies to improve loan collections and reduce defaults Lead, train, and motivate the collections team to meet organizational goals Ensure that collection activities comply with legal standards and company policies Handle escalated collections cases and negotiate payment arrangements Monitor collection metrics and prepare reports for senior management Collaborate with Finance, Legal, and Customer Service departments on loan collections Required Skills and Qualifications Bachelor's degree in Finance, Business Administration, or a related field Experience in collections management
Accomplishments
"9 years of professional development and leadership experience""9 years of steady career progression and managerial experience""From Executive to Manager: A successful journey of 9 years""9 years of organic growth and team leadership""9 years of experience in effective leadership and strategic management""Career Advancement: 9 years of performance and management""9 years of professional experience and management skills"
Certification
GEM AWARD CERTIFICATE
Languages
1
Timeline
Collections Manager
BAJAJ AUTO CREDIT LIMITED
05.2024 - Current
Territory Collection Manager
TVS CREDIT SERVICE LIMITED
05.2023 - 07.2023
Team Leader
MSWIPE TECHNOLOGIES PVT LTD
08.2021 - 05.2023
CRM (Customer Relation Manager)
Mswipe Technologies Pvt ltd
06.2016 - 08.2021
Graduate - undefined
Awadh University
Inter - undefined
up board
High school - undefined
up board