RAHUL KUMAR SINGH
Project Assistant
Greater Noida,UP
Summary
Talented Project Assistant with 10 years of experience completing various administrative & operations projects. Completes tasks quickly and accurately. Diligent in communicating proactively to convey project status. Proven ability in delivering value-added customer service and achieving customer delight by providing customized solutions as per client requirements. Out-of-box thinker with proven track record of managing stakeholders with the accountability of informing them on future scenarios, maintaining key relations with clients by acquiring feedback on critical issues and taking suitable actions to ensure positive experience. Successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency. Proven abilities in effectively structuring conversations to unveil the true needs of the customer and offer the right products and services which resulted in increased customer loyalty and satisfaction. Project Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Project Assistant
John Snow Inc
New Delhi, DL
02.2021 - Current
- Manage professional and personal scheduling for Additional Commissioner & Advisor, including agendas, mail, email, calls, travel arrangements, client management, and other company logistics
- Work closely with leadership team to provide seamless support to th group.
Management of complex calendars and scheduling, meeting prioritization, large scale meeting coordination - Scheduling cost effective air/hotel/ground transportation. Create detailed travel itineraries (including smooth transitions between time zones).
Coordinate with in-house travel agents and manage international as well domestic travel process. - Organize, execute, and assist with team activities and logistics (staff meeting agendas, all-hands meetings, quarterly on-sites/off-sites, and team social events).
- Tracking and helping drive completion of key deliverables and following up on outstanding action items.
- Completing expense reports, maintaining schedules, plan and coordinate events, ordering supplies/ goodies for the team.
- Represent team and partner effectively with external stakeholders such as space planning, travel and other executive.
- 6 yrs of experience assisting executives in a fast-paced technology environment.
- Demonstrated experience supporting leaders across all time zones.
- Demonstrated ability to managing multiple calendars efficiently
- Advanced knowledge of Microsoft Outlook as well as strong working knowledge of Microsoft Word, Excel, and PowerPoint.
- Skilled in managing group logistics, including event planning, transportation, and budgeting.
- Strong organizational and communication skills, problem solving skills, and team-orientated philosophy.
- Ability to quickly learn organizational structure and the objectives of the team.
- High levels of integrity and discretion in handling confidential information.
- Ability to work in an ambiguous environment
- Created and updated records and files to maintain document compliance
- Completed multiple tasks simultaneously to optimize project completion
- Identified communication channels to set roadmap to distribute information
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Offered technical support and troubleshot issues to enhance office productivity
- Sorted, opened and routed mail and deliveries to meet business requirements
- Handled administrative duties, filing and errands
- Adhered to established schedules by facilitating work quality and timely delivery
- Compiled reports and recorded activities for projects as part of comprehensive, compliance-driven record keeping strategies
Team Assistant
The World Bank
New Delhi, DL
10.2016 - 07.2020
- Working in collaboration with executives, employees and other external partners
- Researching and reviewing data to prepare documents and presentations to be shared with the board of directors, committee, and executives
- Conducting meetings, including preparation of meeting papers, obtaining and preparing briefing materials and presentations, and taking minutes when requested/where necessary
- Sharing format information for internal and external communication – memos, emails, presentations, reports etc
- Contributing in logistical planning for various special events organized by
- Company, Visiting Mission, VIP, visits, etc
- Maintaining an up-to-date information for International &National staff along with number of dependents to be shared with Government of India/United
- Nations
- Reviewing invoices received from vendors for administrative goods/services and seeking appropriate approvals for payments after ensuring that the goods/services were delivered
- Interfacing with vendors to ensure timely supply of routine administrative services and goods while keeping procurement aligned with the Bank’s
- Procurement Guidelines
- Handling the development and administration of performance management programmes in the organization, including periodic performance reviews and appraisals for 60 staff members
- Built strong relationships with customers through positive attitude and attentive response
- Participated in cross-functional team-building activities
- Coordinated weekly meetings for internal and external groups
- Supported office business development and customer service
- Initiated timely response to emails, voicemails and written correspondence
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Implemented new working processes to deliver multiple improvements
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives
- Confirmed confidential budget reports remained up-to-date for manager
Front Office Executive
Optimum Info System Pvt Ltd
New Delhi, DL
04.2015 - 10.2016
- Taking care of office operations to ensure the office operates smoothly. This includes facilities management, fixed asset control & inventory, office cleaning & inspection and office fit out & renovation.
- Track stocks of office supplies; place orders when necessary and maintain accurate purchase & pricing records.
- Supervise administrative staff and divide responsibilities to ensure performance
- Manage travel arrangements by providing logistics support for: >>Visitors such as visa application, accommodation booking, pick-up service. >>Staffs who go for domestic or overseas trips, such as air ticket, insurance, accommodation and transportation.
- Updated reports, managed accounts and generated reports for company database
- Managed agendas, travel arrangements and appointments for staff members
- Maximized sound operations and continually reviewed administrative functions for potential process improvements
- Scheduled meetings, coordinated with invitees and organized logistics, technology and refreshments for executive management and customers
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders
Front Office Assistant
Trident Udaipur, Oberoi Hotels & Resorts
Udaipur, RJ
10.2011 - 04.2013
- Assisted front office manager in supervising and coordinating the day to day operations of the front office staff and resolves internal problems
- Dealt with problems arising from guest complaints, reservation &room assignment activities
- Courteously and promptly handled all reservations on phone, by mail, telex cable, and computer, etc.
- Organized and maintained files and records; updated when necessary
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads
- Screened visitors and issued badges to maintain safety and security
- Drafted professional memos, letters and marketing copy to support business objectives and growth
- Maintained transaction security by verifying payment cards against identification
- Prepared meeting rooms and materials and recorded important information
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments
- Completed daily logs for management review
- Increased customer service success rates by quickly resolving issues
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications
- Drafted common document templates to reduce time spent creating documents from scratch
Guest Service Officer
Sheraton Udaipur Palace Resort & Spa
Udaipur, RJ
11.2009 - 10.2011
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Assisted guests by furnishing information and directions to gift shop and dining areas
- Delivered messages, mail and packages left for guests to hotel rooms
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
- Took reservations over phone and through email, recording guest information in computer system and verifying details
- Collected room deposits, fees and payments
- Collaborated with team members to handle guest requirements from check-in through check-out
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures
- Introduced customers to resort amenities with pleasant and helpful demeanor
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
Education
Bachelor of Arts - Hindi, English
University of Kalyani
Kalyani, WB 06.2004 - 06.2007
Higher Secondary Education -
Salkia Vikram Vidyalaya
Howrah, WB 04.2002 - 03.2004
Matriculation -
Howrah Janta Adarsh Vidyalaya
Howrah 04.2000 - 03.2002
Skills
Microsoft Office (Outlook, Word, PowerPointundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Project Assistant
John Snow Inc
02.2021 - Current
Team Assistant
The World Bank
10.2016 - 07.2020
Front Office Executive
Optimum Info System Pvt Ltd
04.2015 - 10.2016
Front Office Assistant
Trident Udaipur, Oberoi Hotels & Resorts
10.2011 - 04.2013
Guest Service Officer
Sheraton Udaipur Palace Resort & Spa
11.2009 - 10.2011
Bachelor of Arts - Hindi, English
University of Kalyani
06.2004 - 06.2007
Higher Secondary Education -
Salkia Vikram Vidyalaya
04.2002 - 03.2004
Matriculation -
Howrah Janta Adarsh Vidyalaya
04.2000 - 03.2002
Similar Profiles
Tariq AzimTariq Azim
Senior M&E Technical Advisor: Tuberculosis Data, Impact Assessment, and Communication Hub (TB DIAH) Project at JSI | JOHN SNOW INC.Senior M&E Technical Advisor: Tuberculosis Data, Impact Assessment, and Communication Hub (TB DIAH) Project at JSI | JOHN SNOW INC.
Njawa James LunguNjawa James Lungu
Procurement Manager at John Snow Health Zambia (JSH-Z)Procurement Manager at John Snow Health Zambia (JSH-Z)
Alsa BakhtawarAlsa Bakhtawar
Technical Consultant at John Snow Research and Training InstituteTechnical Consultant at John Snow Research and Training Institute