Rahul Kumar Singh
Gurgaon
Summary
Skilled in providing high-impact solutions for intricate business issues by utilizing IT and business management capabilities. Committed to continuous learning and adapting to new technologies to enhance operational efficiency. Aims for roles that promote shared growth and professional development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Product Analyst
Boston Consulting Group (BCG)
Gurgaon
05.2023 - Current
- Managed Honestly, a SaaS survey tool supporting BCG's global workforce of 38,000, overseeing feature development, performance optimization, and user experience enhancement.
- Collaborated with regional teams and consultants to identify future needs and pain points, delivering product roadmap decisions, and delivering tailored solutions.
- Led end-to-end digital transformation, transitioning from Oracle to SAP HANA for six global entities, ensuring smooth integration and no disruption.
- Developed and prioritized product features based on stakeholder feedback, driving continuous improvements in functionality and performance.
- Led the CTB initiative as the Lead BA, implementing a survey for MDP and coaches' feedback from case team members.
- Designed solutions to safeguard system functionality during transitions, ensuring seamless operation for downstream applications.
- Managed the full product lifecycle, from requirement gathering to deployment, ensuring timely delivery and alignment with business goals.
- Led the worker data feed migration from Snowflake view to Worker API.
- Developed and implemented automated reporting and email for service team employees using Power Automate and Power BI Report Builder. (Resulted in 100% automation of service team reporting.)
- Developed and implemented an email alert system using Python and AWS Glue to notify teams of inconsistent worker data.
- Drove RTB workflow automation, enhancing efficiency by reducing manual tasks by over 25%.
- Collaborated with cross-functional teams to enhance product features and user experience.
Business Analyst
TATA Consultancy Services Ltd
Paris
02.2019 - 04.2023
- Led documentation and analysis efforts for BNP Paribas migration from legacy to modern systems.
- Prepared function-specific documents (FSD) of different customized functionalities to identify the gaps after discussing with the client.
- Led the effort estimate discussion with the client to meet the year's estimation of the project.
- Coordinated between offshore, onsite, and client teams to finalize the effort for any new change request.
- Provided production support for major modules like Swift Messages, eligibility, entitlements, forex, and accountancy in the BaNCS system.
- Enhanced STP processing for custodians and asset managers via BaNCS Corporate Actions.
- Facilitated UAT activities, conducted functional testing, and assisted in cross-regional deployments.
IT Analyst
TATA Consultancy Services Ltd
Gurgaon
03.2017 - 01.2019
- Prepared a technical document from functional requirements after interacting with the client business team.
- Provided effort estimation and led negotiations with the client on a new change request.
- Coordinated deployments, UAT, and system enhancements; provided support for ServiceNow ticket resolution.
- Created dynamic SQL scripts and conducted thorough system testing for quality assurance.
Administered change requests to enhance project delivery processes.
System Engineer
TATA Consultancy Services Ltd
Gurgaon
03.2015 - 02.2017
- Developed enhancements to the product as per the change request using C++, DB2, and JCL.
- Analyze the system using SQL to help BAs with their functional analysis.
- Analyzed production bugs and provided on-time solutions.
- Supervised team of associates, focusing on KPI monitoring for performance optimization.
- Enhanced SQL queries to boost overall database performance.
Education
B.Tech - Computer Science Engineering
Maharaja Agrasen Institute of Technology
Delhi,India05-2014
12th Grade - Science Education
Kendriya Vidyalaya No-3
05-2010
10th Grade -
Kendriya Vidyalaya No-3
05-2007
Skills
- Programming & Data: Python, C, SQL, DB2, Snowflake
- Data & BI Tools: Alteryx, Tableau, Power BI, Excel, AWS Glue
- Analytics & Automation: ChatGPT, Custom GPT, Power Automate
- Visualization & Reporting: Tableau, Power BI, Power BI Report Builder
- Agile & Product Tools: Jira, ServiceNow
- Tools & Environment: GitHub , VS Code
Core Competencies
- Data Management
- Business Analysis
- Stakeholder Management
- Digital Transformation
- Requirement Gathering
- Quality Assurance
- Team Building
- Cross-Functional Collaboration
Certification
2011: Certified in C++ and SQL
2025-2026: Undergoing certification from IIT Delhi on Machine Learning and Deep Learning
Accomplishments
- Expanding the art of possible award (BCG) - Apart from BA work, I also helped the project at a technical level to reduce manual effort and also reduce RTB work
- Employee of the Quarter Award (TCS) - Exceptional work in production support to the client and providing timely solutions to critical issues
- Beyond Excellence Award (TCS) - Reduced batch job execution time by 70% (from approximately 12 hours to approximately 4 hours) by tuning SQL code, and received multiple client appreciation notes for performance optimization and delivery excellence
Timeline
Senior Product Analyst
Boston Consulting Group (BCG)
05.2023 - Current
Business Analyst
TATA Consultancy Services Ltd
02.2019 - 04.2023
IT Analyst
TATA Consultancy Services Ltd
03.2017 - 01.2019
System Engineer
TATA Consultancy Services Ltd
03.2015 - 02.2017
B.Tech - Computer Science Engineering
Maharaja Agrasen Institute of Technology
12th Grade - Science Education
Kendriya Vidyalaya No-3
10th Grade -
Kendriya Vidyalaya No-3
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