RAHULL HALDUNIA
Ghaziabad
Summary
- Competent and result oriented professional with 20+ years of experience in Customer Service, Sales Management, Branding & Positioning, Relationship Management, Performance Management, Training & Development and Staff/Team Management. Currently spearheading as International Project Manager with AAVIN TELESERVICES PVT LTD.
- Expertise in managing the team and the day-to-day management in accordance with overall company policy and ensuring that the team exceeds the targets.
- Proven ability in managing, coordinating & controlling overall operational aspect including Revenue growth, Profit, Implementing strategic vision and direction to business development so as to meet the medium and long term objectives of the organization.
- Proficient in planning and conceptualizing various strategies to achieve business/ sales goals and aiming towards the growth in business volumes as well as profitability in order to achieve the set targets.
- Proactive customer focused professionals by designing innovative systems and procedures to generate high value propositions for the customers.
- Possess well developed communication, relationship management and problem solving skills with the ability to make an effective contribution to the performance of a team with good leadership and motivating capabilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
International Project Manager - BPO - Sales & Servicing (B2B)
AAVIN TELESERVICES PRIVATE LIMITED
Noida
09.2019 - Current
- Orchestrated collaborative efforts of over 20 team members across Sales and Servicing, ensuring seamless communication and project flow
- Leveraged data management systems to provide actionable insights for the sales team, resulting in a 15% increase in sales productivity
- Oversaw daily progress to ensure project milestones were met on schedule, leveraging data tracking tools and performance metrics
- Collaborated with US Commercial Insurance Underwriters to negotiate competitive quotes and secure favorable deals
- Conducted routine training sessions by using advanced project management tools to communicate updates and evaluate team performance, achieving a 20% improvement in overall team efficiency
- Conducted frequent and systematic data collation and reporting cycles to provide actionable insights to Directors
- Consistently involved in hiring process alongside HR team.
Manager – Procurement, Shipping & Logistics
INDICAA GROUP LTD.
Dubai
01.2017 - 10.2018
- Purchasing Metal Scrap as per the requirement directed
- Responsible for planning all loadings in all the branches in Brazil
- Booking space with various shipping lines & freight forwarders after studying who is providing the best freight & service
- Working with transporters in various cities to get the best transportation rates and planning smooth transition
- Handling custom department so that all paperwork’s can be filled on time and to avoid any extra charges
- Taking care of timely BL Release
- Responsible for freight & transportation payments within 24 hours of receiving payment invoices
- Arranging BALTIC inspections for export to Indonesia
- Finally resolving problems, if any
- Once the shipment reaches the destination.
Studio Manager & PAN India Process Head - Hair Restoration & Recreation Centre
ADVANCED HAIR STUDIO
Greater Kailash – 2
06.2013 - 12.2016
- Responsible for driving operational, visual and customer service standards of the store, monitoring and reviewing store performance regularly i.e
- In weekly and monthly basis
- Handling entire gamut of task entailing visual merchandising planning, budgeting and formulation of strategies for the store
- Identifying weak areas that to be improved & imparted on time bound training for the co-workers to implement systems & procedures
- Addressing various internal issues arising in the premises and resolving them to maintain cohesive working environment
- Ensuring that each customer received outstanding service with demonstration of product and services in friendly environment
- Efficiently creating and maintaining a good environment and team spirit within the business by effective communication, motivation, mentoring and delegation skills
- Handled Budgeting and Profit & Loss Management also organized and managed special events and promotions within the store
- Accountable for preparing daily, weekly, monthly sales and analysis, market and strategies reports
- Cooperated with other staffs while developed marketing strategies and promotion campaigns
- Provided training to the team members & handled activities towards Team building
- Conducted daily briefing for the team, planning shifts & breaks to ensure adequate man power on the floor
- Analyses latest marketing trends & tracked competitors' activities & provided valuable inputs for fine tuning of the sales strategies.
General Manager - Real Estate - Sales & Marketing: - Residential & Commercial
INVESTORS CLINIC
Noida
11.2009 - 12.2012
Team Manager - Mortgage - US Process/UK Process: - Lead Generation & Hot Transfer
CYBERSYS INFOTECH
Gurgaon
04.2004 - 11.2009
Education
MBA - Marketing Management And Research
Kishan Institute of Information Technology, Meerut, Ch. Charan Singh University
01-2010
Bachelor of Commerce -
D. N. College, Meerut, Ch. Charan Singh University
01-2007
Skills
- Business Operations
- Customer Service
- P&L Accountability
- Budgeting/ Financial Control
- Business Development
- Competition Analysis
- Sales Target Achievement
- Training Skills
- Brand Visibility Development
- Manpower Appointment & Product Training
- Staff Leadership/ Motivation
- Business Review & KPI
- Report Generation
- Target Achievements
- Team Management
- Google Certified Digital Marketing Professional
Accomplishments
- Received award for “Excellence in Guest Servicing & Relations”
- Felicitated with award for “Outstanding Digital Marketing & Business Development”
- Got award for “Excellence for Outstanding Branding & Product Positioning”
- Received action Award for the “Launch of Secondary Sales Department & Training”
Seminar presented
Personality Development& Confidence Building
Personal Information
Date of Birth: 06/10/86
Spoken Languages
Hindi
First Language
English
Proficient (C2)
C2
Portuguese
Upper Intermediate (B2)
B2
Punjabi
Upper Intermediate (B2)
B2
Certification
- Digital Marketing – Google Certified (2020)
- MS Office at ECIL-BDPS (2002)
Timeline
International Project Manager - BPO - Sales & Servicing (B2B)
AAVIN TELESERVICES PRIVATE LIMITED
09.2019 - Current
Manager – Procurement, Shipping & Logistics
INDICAA GROUP LTD.
01.2017 - 10.2018
Studio Manager & PAN India Process Head - Hair Restoration & Recreation Centre
ADVANCED HAIR STUDIO
06.2013 - 12.2016
General Manager - Real Estate - Sales & Marketing: - Residential & Commercial
INVESTORS CLINIC
11.2009 - 12.2012
Team Manager - Mortgage - US Process/UK Process: - Lead Generation & Hot Transfer
CYBERSYS INFOTECH
04.2004 - 11.2009
MBA - Marketing Management And Research
Kishan Institute of Information Technology, Meerut, Ch. Charan Singh University
Bachelor of Commerce -
D. N. College, Meerut, Ch. Charan Singh University
Similar Profiles
Krushitkumar JoshiKrushitkumar Joshi
Customer Experience Specialist at Effective Teleservices Private LimitedCustomer Experience Specialist at Effective Teleservices Private Limited
C. HemalathaC. Hemalatha
Manager (Engineering) at AAVIN (Tamil Nadu Cooperative Milk Producers' Federation Limited)Manager (Engineering) at AAVIN (Tamil Nadu Cooperative Milk Producers' Federation Limited)
Gaurav MorGaurav Mor
Manager at POWERGRID TELESERVICES LIMITEDManager at POWERGRID TELESERVICES LIMITED