Rahul L Shinde
IT Engineer
Mumbai
Summary
Certified System Engineer with 12+ years IT experience thorough understanding of network setups, customized business applications, backup and storage services. Considerable hands-on experience providing IT services and developing security projects. Subject Matter Expert (SME) of network infrastructures necessary to provide day-to-day operational support.
Strong working knowledge in managing Windows 10, Windows 2008 Servers, Networking technologies and Hardware servicing of Laptops, Desktops, Printers and Servers.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
System Engineer Assistant
Radiant Polymers
Mumbai
- Installed WIN 2003 Server and deployed Windows 2000/2003, Windows XP, Windows Vista Operating system to over 250 Desktops & Laptops
- Taking care of Server, Desktop support and all IT related issues
- Handling and resolving issues in Desktops, Printer, and Scanners
- Taking care of Windows OS problems, Virus issues etc
- Scanning and Updating MS patches, Virus Definitions and application patches
- Handling IT asset Allocation & Inventory like Laptop, Desktop, VOIP, RSA Secure Token and VOIP Head Set.
System Engineer
Spick n Services, Computer Sciences Corporation India Pvt Ltd
- 1yr 8months
- Installed WIN 2003 Server and deployed Windows 2000/2003, Windows XP, Windows Vista Operating system to over 250 Desktops & Laptops
- Managing system resource, and creating a backup procedure for all database, software’s & E-Mails (Outlook, Lotus notes client)
- Maintenance of LAN/WAN
- Attended various system and network troubleshooting calls
- Taking care of Server, Desktop support and all IT related issues
- Handling and resolving issues in Laptops, Desktops, Printer, and Scanners
- Installing and configuring VPN clients, SAP GUI and Lotus notes client applications
- Taking care of Windows OS problems, Virus issues etc
- Scanning and Updating MS patches, Virus Definitions and application patches
- Configuring VoIP instruments
- Handling IT asset Allocation & Inventory like Laptop, Desktop, VOIP, RSA Secure Token and VOIP Head Set
- Attending Call’s & closing the issues assigned in Remedy.
IT Support Engineer & Administrations
Synergie Networks Engg India Pvt Ltd
Mumbai
02.2010 - 02.2012
- Resolving the issues in Windows XP, Windows Vista Operating system to Desktops & Laptops
- Transferring knowledge in resolving issues in Laptops, Desktops
- Teaching of basic knowledge about Windows OS problems, Virus issues etc
- Worked on NSN Project for updating Database in NSN Server
- Taking care of all Admin activities
- Handling IT asset Allocation & Inventory like Laptop, Desktop and Company Assets
Infrastructure Executive
NSBC Software Solution
Mumbai
02.2012 - 02.2015
- Installing Win 2003 Server and deployed Windows XP, Windows 7 and Linux in all official Desktops
- Resolving the issues in Windows XP, Linux Operating system in all Desktops
- Transferring knowledge in resolving issues in Laptops and Desktops
- Resolving all types of Network related issues
- Installing all the basic software’s in all the Desktops
- Resolving all types of hardware issues in all Desktops
- Taking care of types of network connections used for connecting clients machines through Remote connection
- Handling IT asset Allocation & Inventory like Desktop and all Company Assets.
IT Engineer
VS-InfoTech, Sarex Overseas Boisar
06.2015 - 11.2015
- Resolving the issues in Windows XP, Windows 7 Operating system to Desktops & Laptops
- Resolving all types of Network related issues
- Handling and resolving issues in Desktops, Printer, and Scanners
- Teaching of basic knowledge about Windows OS problems, Virus issues etc
- Handling IT asset Allocation & Inventory like Laptop, Desktop and Company Assets.
IT Engineer
Grauer & Weil (India) Ltd
Mumbai
11.2015 - Current
- Troubleshot, repaired software and hardware problems on PCs, laptops, workstations and printers
- Supported IT Projects with end-to-end system solutions
- Consulted individuals and groups on computer equipment needs and recommended upgrade options
- Support and deploy, Windows 2003, Windows 7, Windows 10, & Windows 11, Microsoft Office and other office environment software
- Manage and administered Microsoft server 2008 and network infra-structure
- Built and configured customized machines for new hires and replacements for existing users
- Installed Anti-Virus in over 150 Desktops for ransomware protection
- Established strong contacts with vendors and onsite local engineers for getting Servers and Other issues solved on urgent basis
- Handled up to 10 support requests per day
- Backed up and restored data, operating systems, files, and drivers
- Managed call flow and prioritized response efforts
- Deployed New IT Helpdesk software across the company for logging all IT calls through the system
- Remotely managed all IT consulting to all our branch locations in India
- Created workflow charts and operational documentation for offshore teams.
Education
Bachelor of Commerce - Information Technology
Yashwantrao Chavan Maharashtra Open University
Mumbai 05.2021 - 06.2023
Diploma in Hardware And Networking - Information Technology
Computer Station
Mumbai 04.2001 -
Skills
Professional SkillsInstalling and configuring Server Management of Windows 2003Extensive experience in diagnosis of network issues in Windows Servers & Windows 7 & Windows 10Operating SystemsWindows 2003 Server Installation, Configuration and Administration of DHCPWindows 7, Windows XP, (Installation, Configuration and Administration)Skill Sets
Installed Windows 10 & Windows 11 Operating system to over 250 Desktops & Laptops
Good Knowledge in Word, Excel and system Soft waresWindows 10, Windows 11, (Installation, Configuration and Administration)
System monitoring
System information
Certification
H.Sc Passed in Year 2006.
Listening Music
Listening to Old Songs in Free Time with silent atmosphere.
Timeline
Bachelor of Commerce - Information Technology
Yashwantrao Chavan Maharashtra Open University
05.2021 - 06.2023
IT Engineer
Grauer & Weil (India) Ltd
11.2015 - Current
IT Engineer
VS-InfoTech, Sarex Overseas Boisar
06.2015 - 11.2015
Infrastructure Executive
NSBC Software Solution
02.2012 - 02.2015
IT Support Engineer & Administrations
Synergie Networks Engg India Pvt Ltd
02.2010 - 02.2012
Diploma in Hardware And Networking - Information Technology
Computer Station
04.2001 -
System Engineer Assistant
Radiant Polymers
System Engineer
Spick n Services, Computer Sciences Corporation India Pvt Ltd