RAHUL MHATRE
Mumbai,MH
Summary
My objective remains the same at every job I approach, it stands
as a building has a foundation and stands tall without movement.
That objective is to provide the company with my best of the best
& apply the skills and abilities I have obtained over the years. To
provide excellent service to keep the business going without
neglecting clients or customers. By also being a team player
and getting the goals met by the business and for the business. I'm
a hard worker and I look for my opportunity to move up in the
companies I've worked for which will be the same everywhere.
I'm motivated & positive to give the customer's the best
experience.
Overview
10
10
years of professional experience
Work History
TECHINICAL SUPPORT HEAD
GETSETLIVE.COM
03.2019 - Current
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Delivered services to customer locations within specific timeframes.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Technical Support Engineer
V8 WORK PVT LTD
04.2016 - 02.2019
- I started out as a Tier 1 or ICM Level 1 Agent, I had my mindset to move up since I started at this job, so I worked hard and got promoted at the end of July to SOS Escalation Support Agent.
- We handled more of the complex issues and the repeat callers without resolutions.
- We managed several systems within AT&T to make sure that the customer was able to get a resolution the first time around.
- Customer service as well played a part of this job.
- Part of the on call duties were providing empathy, advocating, and resolving the customers issues successfully.
- On this job, the account was for the AT&T Uverse Product.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Researched new tactics to better hone responses and shorten remediation times.
- Designed tailored engineering solutions for customers based upon key requirements.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Maintained response times to support business continuity.
- Documented faults and bugs for referral to development staff for use in updates.
- Updated and maintained current customer support database.
Technical Support Engineer
Hathway
05.2014 - 03.2016
- Managed call flow and responded to technical support needs of customers.
- Reviewed technical documentation and procedures.
- Defined and documented technical best practices.
- Identified and solved technical issues with a variety of diagnostic tools.
- Provided on-call support for critical issues.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Served as primary point of contact for support relating to owned solutions and products.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Education
Bachelor of Engineering Technology - Computer Engineering Technology
UNIVERSITY OF MUMBAI
MUMBAI04.2012
High School Diploma -
S.H.JHONDHALE POLYTECHNIC COLLEGE
Mumbai, India2009
High School Diploma -
IES CHANDRAKANT PATKAR VIDYALAYA
MUMBAI2005
Skills
- Analytical and critical thinker
- Customer service expert
- Fast learner
- Exceptional communication skills
- Adheres to customer service procedures
- Skilled in call center operations
Timeline
TECHINICAL SUPPORT HEAD
GETSETLIVE.COM
03.2019 - Current
Technical Support Engineer
V8 WORK PVT LTD
04.2016 - 02.2019
Technical Support Engineer
Hathway
05.2014 - 03.2016
Bachelor of Engineering Technology - Computer Engineering Technology
UNIVERSITY OF MUMBAI
High School Diploma -
S.H.JHONDHALE POLYTECHNIC COLLEGE
High School Diploma -
IES CHANDRAKANT PATKAR VIDYALAYA