Summary
Overview
Work History
Education
Skills
Timeline
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RAHUL MHATRE

Mumbai,MH

Summary

My objective remains the same at every job I approach, it stands as a building has a foundation and stands tall without movement. That objective is to provide the company with my best of the best & apply the skills and abilities I have obtained over the years. To provide excellent service to keep the business going without neglecting clients or customers. By also being a team player and getting the goals met by the business and for the business. I'm a hard worker and I look for my opportunity to move up in the companies I've worked for which will be the same everywhere. I'm motivated & positive to give the customer's the best experience.

Overview

10
10
years of professional experience

Work History

TECHINICAL SUPPORT HEAD

GETSETLIVE.COM
03.2019 - Current
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Excellent communication skills, both verbal and written.
  • Resolved problems, improved operations and provided exceptional service.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Delivered services to customer locations within specific timeframes.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Technical Support Engineer

V8 WORK PVT LTD
04.2016 - 02.2019
  • I started out as a Tier 1 or ICM Level 1 Agent, I had my mindset to move up since I started at this job, so I worked hard and got promoted at the end of July to SOS Escalation Support Agent.
  • We handled more of the complex issues and the repeat callers without resolutions.
  • We managed several systems within AT&T to make sure that the customer was able to get a resolution the first time around.
  • Customer service as well played a part of this job.
  • Part of the on call duties were providing empathy, advocating, and resolving the customers issues successfully.
  • On this job, the account was for the AT&T Uverse Product.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Researched new tactics to better hone responses and shorten remediation times.
  • Designed tailored engineering solutions for customers based upon key requirements.
  • Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.
  • Maintained response times to support business continuity.
  • Documented faults and bugs for referral to development staff for use in updates.
  • Updated and maintained current customer support database.

Technical Support Engineer

Hathway
05.2014 - 03.2016
  • Managed call flow and responded to technical support needs of customers.
  • Reviewed technical documentation and procedures.
  • Defined and documented technical best practices.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Provided on-call support for critical issues.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Served as primary point of contact for support relating to owned solutions and products.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

Education

Bachelor of Engineering Technology - Computer Engineering Technology

UNIVERSITY OF MUMBAI
MUMBAI
04.2012

High School Diploma -

S.H.JHONDHALE POLYTECHNIC COLLEGE
Mumbai, India
2009

High School Diploma -

IES CHANDRAKANT PATKAR VIDYALAYA
MUMBAI
2005

Skills

  • Analytical and critical thinker
  • Customer service expert
  • Fast learner
  • Exceptional communication skills
  • Adheres to customer service procedures
  • Skilled in call center operations

Timeline

TECHINICAL SUPPORT HEAD

GETSETLIVE.COM
03.2019 - Current

Technical Support Engineer

V8 WORK PVT LTD
04.2016 - 02.2019

Technical Support Engineer

Hathway
05.2014 - 03.2016

Bachelor of Engineering Technology - Computer Engineering Technology

UNIVERSITY OF MUMBAI

High School Diploma -

S.H.JHONDHALE POLYTECHNIC COLLEGE

High School Diploma -

IES CHANDRAKANT PATKAR VIDYALAYA

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RAHUL MHATRE