Qualified Business Intelligence Analyst versed in data mapping and user acceptance testing to solve complex problems in high-pressure environments. Activates strong analytical skills to investigate trends in large amounts of data and formulate conclusions based on findings. Excels at cultivating, managing and leveraging client relationships to foster extended engagements and business opportunities.
▪ Anacle is a product-based company having simplicity as a business software application with Tenant management, Utility management, CRM, Financial management, SCM, Asset and maintenance.
▪ Handled end to end project from meeting key stakeholders, Requirement gathering and finalizing it. Development of the required changes with key user signoff after testing.
▪ Conducting UAT, KUT and EUT at client location.
▪ Doing data migration from old system to simplicity till going live.
▪ Spearheaded the Hyper Care process of the integrated system for a global real estate management firm (Facilities Management) by collaborating with key users across Singapore, Malaysia, and India, external vendors (SAP and Saviynt), and the internal engineering team to ensure efficient user onboarding.
▪ Managed the end-to-end process for mobile app enhancement by designing user experiences, overseeing development, and managing 3 releases with over 10 feature enhancements.
▪ Led over 10 product enhancement change requests for the integrated system from requirements gathering and solution development with the engineering team to conduct User Acceptance Trainings (UATs) and deploying solutions. Directed the development lifecycle of tenant portal enhancements for a government statutory board, used by more than 2,500 tenants.
▪ The goal of this project is to ensure efficient identification and monitoring of suspicious activities and transaction in the bank and ensure timeous reporting of suspicious transactions to the Anti-Money Laundering (AML).
▪ Worked with AML Operation team to analyze monitoring patterns of clients with CDD profile.
▪ Ensured the information obtained is consistent with BSA/AML Policy and Procedures and satisfies regulatory requirements.
▪ Assisted in the administration and review of Client Risk Scoring, Client Identification and KYC documentation oversight/management requirements.
▪ Communicated extensively with the clients and with different levels of management to identify requirements, use cases and to develop functional specifications.
▪ Identified and documented business needs for new market risk and credit risk module or re-usability and an existing module by performing a GAP analysis.
▪ Constantly interacted with stakeholders to develop Functional Requirement Documents into use case for the IT team.
▪ Created timeline and managed the schedule and the stakeholders to complete the task in timely manner. Interacted extensively and frequently with the Developers to ensure the realization of requirements.
▪ Involved with the QA team to determine and develop test approaches and methods for unit testing, integration, functional testing, load and usability testing according to application complexity and test requirements. Participated in User Acceptance Testing (UAT).