RAHUL ARADHYE
Facilities & Administration Head | 13 Years in Office Management & Support Services
Thane
Summary
Experienced Assistant General Manager of Administration with 12+ years across diverse industries. Dynamic Office Administrator skilled in optimizing productivity, managing priorities, and providing exceptional support. Expertise in facility management, vendor relations, and strategic partnerships. Adept in canteen ops, procurement, and budgeting. Skilled in cross-functional collaboration, MIS, and compliance. Recognized for enhancing employee satisfaction, safety, and operational excellence. Proven ability to manage diverse teams, orchestrate successful events, and streamline processes.
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Assistant General Manager
Baazar Retail Pvt. Ltd.
Kolkata
09.2023 - 11.2024
- Travel Management
- Resource Optimization: Develop and implement systems to economize on consumables, reduce waste, and ensure quality without compromising on standards.
- Inventory & Asset Management: Conduct annual physical verification of office property, ensure accurate stock registers, and maintain inventory records as per policy guidelines.
- Health, Safety, & Event Management: Ensure compliance with health, hygiene, and safety standards, manage regular supply of drinking water and sanitary facilities, and coordinate company events, festival celebrations and annual functions.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Improved operational workflows, resulting in smoother running of establishment.
- Negotiated with suppliers to secure cost-effective contracts, improving profit margins.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Senior Manager
Tata Motors Finance Ltd.
Thane
11.2022 - 07.2023
- Establishing tie-ups with hotels, service apartments, and hospitals for company-related needs and negotiating accommodation and transportation arrangements to ensure favorable terms.
- Managing relationships with vendors, hotels, and associated agencies, ensuring high-quality guest experiences and resolution of issues and complaints promptly.
- Overseeing canteen management and ensuring the quality of services, managing the staff and overall services.
- Handling end-to-end processes for monthly provisions, including procurement and payment of services like corporate travel desk, pool car, employee bus services, and outdoor activities within company guidelines and approved budget.
- Management of various auxiliary services such as reception, courier handling, and pest control, as well as overseeing and tracking the attendance and supervision of housekeeping and security personnel for the Head Office, Guest House, Service Apartment, and Car Park.
- Collaborating with finance teams to manage budgets and control costs.
- Facilitating coordination among internal departments, external vendors, and all stakeholders, managing communication services such as conference calls, iPad connections, etc.
- Maintaining administrative Management Information System (MIS), ensuring proper record management and compliance documentation.
- Overseeing repairs and maintenance of facilities and handling complaint management and resolution efficiently.
- Implementing initiatives to enhance employee experience and operational efficiency.
- Conducting safety drills and audits as per safety regulations and company policies to ensure employee health and safety.
Deputy Manager
Shoppers Stop Ltd.
Malad
04.2017 - 11.2022
- Orchestrated office requirements, such as document delivery, pickup, franking and sample arrangements for photoshoots based on attendee schedules.
- Proactively planned and ensured consistent availability and coordination of support staff.
- Procured high-quality goods and services at competitive prices and handled vendor relationships to negotiate annual rate contracts.
- Managed logistics for events, workshops, projectors, cameras, and ensured compliance with statutory requirements.
- Collaborated with building management for premises maintenance and compliance, ensuring adherence to statutory regulations.
- Organized official events, functions, meetings, and training sessions across India.
- Supervised canteen operations and food arrangements for management meetings.
- Facilitated travel arrangements within established eligibility guidelines and budget based on confirmed approvals.
- Monitored the selection of flight tickets by employees to ensure they were cost-effective and reasonable.
- Managed hotel and travel reservations as per company requirements and verified the bills (hotel, car, etc.) to confirm adherence to agreed-upon rates with vendors.
- Arranged timely foreign exchange purchases for international business trips according to grade-specific eligibility. Optimized returns by selling foreign currency at favorable rates.
- Monitored domestic and international courier processes, ensured timely delivery, and maintained accurate records.
- Liaised with the accounts department for timely bill submissions and utility payments.
- Generated comprehensive monthly and quarterly MIS reports detailing administrative costs.
- Reviewed and revised administrative expenses, proposed cost-cutting measures, and implemented approved changes.
Facility Executive
Puraniks Builders Ltd.
Thane
10.2015 - 04.2017
- Oversaw daily soft service aspects of facility management, including housekeeping, janitorial services, horticulture, and key management.
- Managed a team of outsourced staff to deliver soft services as per contract requirements to ensure efficient service delivery.
- Interacted routinely with vendors to address day-to-day operational concerns and managed vendor performance for quality service delivery.
- Implemented cost-saving initiatives to optimize facility operations. Maintained inventory of consumables and requisitioned timely restocking as needed.
- Maintained MIS and prepared facility reports.
- Tracked and renewed Annual Maintenance Contracts for equipment and services.
- Met with residential clients regularly, addressed queries, and resolved grievances, handling customer possessions smoothly to enhance service quality and operational efficiency.
- Assisted in organizing and executing events for the building's residents and provided support to the clubhouse manager, ensuring efficient operations.
- Conducted regular facility walkthroughs to ensure premises upkeep and reported snags for prompt resolution.
- Performed daily and monthly checklists and ensured equipment was maintained in working condition.
Help Desk Executive
Cushman & Wakefield Property Management Services
05.2014 - 09.2015
- Facilitated end-to-end closure of inquiries from employees regarding facility-related matters and provided assistance and guidance to resolve the issues promptly.
- Generated work orders and job cards for service requests, assigned unique reference numbers, and specified tasks, ensuring their completion as scheduled.
- Coordinated with vendors, gathered quotations, created comparatives, and facilitated Certificate of Payment (COP) and Purchase Order (PO) processes.
- Collaborated with Engineering and Facilities teams to ensure work orders were completed as per operational procedures.
- Monitored and oversaw activities across Soft Services, MEP, and Security services on-site, managing the weekly Planned Preventive Maintenance schedule.
- Ensured housekeeping staff were deployed efficiently, particularly to priority locations, and verified proper maintenance of housekeeping checklists.
- Conducted regular checks of attendance.
- Identified and escalated urgent situations to appropriate stakeholders for immediate attention.
- Tracked, documented, and routed problems and requests, and maintained accurate records of resolutions.
- Maintained records of Annual Maintenance Contracts (AMCs), Data Loss Prevention (DLP) documents, and Monthly Management Reports (MMRs).
- Managed petty cash transactions and maintained proper records.
- Uphold operational quality standards and worked towards continuous improvement.
Admin Project
Axis Ad Print Media
06.2013 - 05.2014
- Handled the process of approving advertisements, including pre-printed sample submission, bill submissions, and diligent follow-ups on payments.
Help Desk Executive
ICICI BANK Ltd.
10.2012 - 02.2013
- Directed comprehensive management of both housekeeping and M&E (Mechanical & Electrical) operations.
- Effectively distributed and oversaw tasks among helpdesk executives, electricians, AC operators, plumbers, and carpenters, ensuring equitable workloads and supervision, and maintaining high general housekeeping standards throughout the office premises.
- Collaborated closely with the client to ensure smooth facility operations and coordinated maintenance activities.
- Served as the Single Point of Contact (SPOC) for the entire facility, addressing facility-related requests and managing complaints.
- Maintained meticulous records of helpdesk calls, utilizing both a physical register and the clarify software system.
- Coordinated with Facilities Management and the team to categorize and address various complaints or requests and provided timely and accurate responses to emails, ensuring completion of tasks.
- Maintained daily coordination with FM, Admin, and Engineering teams, escalating any necessary issues.
- Kept detailed records of MIS data, including water and diesel consumption, tea and coffee supplies, key management, HK consumables, projector bookings, etc.
- Coordinated and followed up with various vendors to ensure service delivery.
- Facilitated the setup of client meetings and engagements. Handled the printing and distribution of Photo ID cards.
Education
B.A. - Economics
G.N. Khalsa College of Arts, Science & Commerce
Matunga, Maharashtra 07.2010 - 05.2012
PGDBA-Post Graduate Diploma in Business Administration - Marketing
Welingkar Institute of Management Development And Research
Matunga, Maharashtra 06.2007 - 04.2010
Skills
Workforce coordination
Proficient in service contract administration
Customer experience enhancement
Administrative support
Risk management and compliance
Process optimization techniques
Analytical thinking
Effective negotiation skills
Effective problem resolution
Effective communication
Workplace relationship management
Team leadership skills
Cross-functional workflow coordination
Operational efficiency enhancements
Inventory management
Strategic resource management
Vendor management
Expense management
Vendor management expertise
Cost optimization
Data management
Certification
Certified Labour Law Analyst, Vskills by Government Body Intelligent Communication Systems India Ltd (ICSIL), Delhi, 05/01/11
Awards
- Unsung Hero, Baazar Retail Pvt. Ltd., 01/01/24
- Golden Mirror Award, Shoppers Stop Ltd., 06/01/21
- Golden Mirror Award, Shoppers Stop Ltd., 10/01/21
- Golden Mirror Award, Shoppers Stop Ltd., 03/01/23
Personal Information
- Date of Birth: 05/10/86
- Marital Status: Married
Timeline
Assistant General Manager
Baazar Retail Pvt. Ltd.
09.2023 - 11.2024
Senior Manager
Tata Motors Finance Ltd.
11.2022 - 07.2023
Deputy Manager
Shoppers Stop Ltd.
04.2017 - 11.2022
Facility Executive
Puraniks Builders Ltd.
10.2015 - 04.2017
Help Desk Executive
Cushman & Wakefield Property Management Services
05.2014 - 09.2015
Admin Project
Axis Ad Print Media
06.2013 - 05.2014
Help Desk Executive
ICICI BANK Ltd.
10.2012 - 02.2013
B.A. - Economics
G.N. Khalsa College of Arts, Science & Commerce
07.2010 - 05.2012
PGDBA-Post Graduate Diploma in Business Administration - Marketing
Welingkar Institute of Management Development And Research
06.2007 - 04.2010