Rahul R. Padale
Pune
Summary
To obtain a technical and corporate opportunity for growth, personal development and for advancement of my skills. To acquire a position that will enable utilization of my skills in achieving organizational goals and pursue a challenging career in your esteemed organization.
Overview
11
11
years of professional experience
Work History
Sr. Officer, SME (Technical Support)
Wipro Limited
04.2018 - Current
- SME Technical Support
- NBN Pilot batch: Got the opportunity to go Australia and start up the process
- Played multi roles: SME, trainer, Floor support etc
- Worked with all Queues like SIK, Amber, and Dispatch
- ETC
- Provided on – call support in one of the Australian process for installation, integration and maintenance on the NBN orders
- Supported users with the different fiber technology used in NBN
- Member of a pilot batch for one of Malaysian Process called Maxis, it was an order processing queue
- Played a role for data distributer and collator
- Currently working for another Australian process (Telstra)
Sr. Process Associate
WNS Global Services
06.2016 - 02.2018
- Handling complain, sale, general queries
- Worked for Economy Energy which supplies gas and electric in UK
- Worked with customer to understand their problems, needs regarding their new, existing connections to make sure they have a pleasant experience using the company’s services
- Identifying and implementation strategies for building team effectiveness by promoting a spirit of cooperation between team members
- Planning targets, monitoring numbers and achievement of overall targets on a daily, weekly and monthly basis in adherence to the pre-set standards
- Creating and sustaining an environment that fosters development opportunities and motivating the employees for enhancing the exiting performance levels
Customer Service Executive (CSE)
Concentrix
06.2015 - 06.2016
- Company Overview: Concentrix Daksh Service India Private
- Taking call about broadband Technical Support
- Concentrix Daksh Service India Private
Education
S.S.C. -
Atomic Energy Center School
H.S.C. -
M.K Junior Collage
B.com -
T.V.M
Skills
- Dos, Windows 98/95/2000/XP/Win7/8
- LAN Cabling and networking troubleshooting
Disclaimer
If I will get an opportunity in your organization, I shall be able to prove my best of knowledge and ability to my superior and contribute my best of efforts for the progress of your organization.
Languages
- Hindi
- Marathi
- English
Personal Information
- Father's Name: Mr. R. G. Padale
- Date of Birth: 01/31/85
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Sr. Officer, SME (Technical Support)
Wipro Limited
04.2018 - Current
Sr. Process Associate
WNS Global Services
06.2016 - 02.2018
Customer Service Executive (CSE)
Concentrix
06.2015 - 06.2016
S.S.C. -
Atomic Energy Center School
H.S.C. -
M.K Junior Collage
B.com -
T.V.M