Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rahul Naidu Pokala

Hyderabad

Overview

4
4
years of professional experience

Work History

Software Engineer

Netcracker
Hyderabad
09.2022 - Current
  • Resolved 300+ issues while maintaining a 100% SLA compliance rate, ensuring high service reliability, and satisfaction.
  • Worked on key operational domains in Telecom BSS, which include Order Entry, Billing, Provisioning, Nightly Batch Processes, and APIs.
  • Successfully addressed critical and blocker incidents within SLA timelines, minimizing business impact, and ensuring seamless operations.
  • Debugged and optimized critical billing programs, identifying and resolving performance bottlenecks, resulting in a 10% reduction in overall billing processing time.
  • Played a key role in designing and implementing business-specific solutions, utility programs. one of the solutions, a custom Write-Off/Write-Up process for over 20,000 customers, without any revenue impact.
  • Provided out-of-hours (OOH) support, consistently delivering rapid fixes to prevent disruptions during non-business hours, and maintain 24/7 service continuity.
  • Recognized for outstanding contributions with a promotion to Software Engineer, reflecting strong problem-solving capabilities,

Student Intern

Bosch Global Software Technologies,
Bangalore
10.2021 - 05.2022
  • Worked on setting up a Fuzzy Testing Environment.
  • Technologies used: LLVM, C, C++, Visual Studio.

Education

MTech in Software Engineering - Software Engineering

Vellore Institute of Technology
Vellore
05-2022

Skills

  • RPG/RPGLE
  • CLLE/CLP
  • SEU, PDM, DFU and Spool files
  • APIs
  • Debugging

Accomplishments

  • Above and Beyond Award
  • Star performer award

Timeline

Software Engineer

Netcracker
09.2022 - Current

Student Intern

Bosch Global Software Technologies,
10.2021 - 05.2022

MTech in Software Engineering - Software Engineering

Vellore Institute of Technology
Rahul Naidu Pokala