Resolved 300+ issues while maintaining a 100% SLA compliance rate, ensuring high service reliability, and satisfaction.
Worked on key operational domains in Telecom BSS, which include Order Entry, Billing, Provisioning, Nightly Batch Processes, and APIs.
Successfully addressed critical and blocker incidents within SLA timelines, minimizing business impact, and ensuring seamless operations.
Debugged and optimized critical billing programs, identifying and resolving performance bottlenecks, resulting in a 10% reduction in overall billing processing time.
Played a key role in designing and implementing business-specific solutions, utility programs. one of the solutions, a custom Write-Off/Write-Up process for over 20,000 customers, without any revenue impact.
Provided out-of-hours (OOH) support, consistently delivering rapid fixes to prevent disruptions during non-business hours, and maintain 24/7 service continuity.
Recognized for outstanding contributions with a promotion to Software Engineer, reflecting strong problem-solving capabilities,
Student Intern
Bosch Global Software Technologies,
Bangalore
10.2021 - 05.2022
Worked on setting up a Fuzzy Testing Environment.
Technologies used: LLVM, C, C++, Visual Studio.
Education
MTech in Software Engineering - Software Engineering
Vellore Institute of Technology
Vellore
05-2022
Skills
RPG/RPGLE
CLLE/CLP
SEU, PDM, DFU and Spool files
APIs
Debugging
Accomplishments
Above and Beyond Award
Star performer award
Timeline
Software Engineer
Netcracker
09.2022 - Current
Student Intern
Bosch Global Software Technologies,
10.2021 - 05.2022
MTech in Software Engineering - Software Engineering