Rahul R

· Conducted product demonstrations and provided detailed explanations to potential customers, resulting in a high conversion rate.

· Built and maintained strong relationships with clients, leading to increased customer loyalty and repeat business.

· Met or exceeded monthly and quarterly sales targets, contributing to overall company revenue growth.

· Addressed and resolved customer complaints and issues promptly, ensuring a high level of customer satisfaction.

· Utilized CRM software to track sales activities, manage customer interactions, and generate performance reports.

· Analyzed market trends and competitor activities to refine sales strategies and identify new business opportunities.

· Collected and analyzed customer feedback to enhance product offerings and service delivery.

· Trained and mentored new sales representatives, sharing insights and techniques to improve their performance.

· Maintained comprehensive records of customer interactions, sales transactions, and follow-up actions.

• Conducted customer phone calls and in-person visits to maintain positive relationships.
• Responded to customer concerns and implemented changes to accounts to resolve issues.
• Drove customer escalations to resolution by engaging directly with clients.
• Assisted customers with product adoption and utilization to promote customer success.
• Provided timely and accurate information about products, services, and company policies to customers.

· Developed and presented business plans for clients to assist in the decision-making process.

· Created financial projections based on market research data and industry trends.

· Conducted surveys of customer satisfaction to identify areas of improvement.

· Provided strategic advice to senior management teams on how to maximize profits and streamline operations.

· Reviewed corporate policies for compliance with applicable laws and regulations.

· Recommended cost-cutting measures without sacrificing quality or service levels.

· Implemented change management initiatives within organizations undergoing transformation.

· Coordinated with internal teams and external stakeholders to support business growth through development of new features.

· Conducted strengths, weakness, opportunities and threats (SWOT) analyses to develop strategic plans for corporate level and business units.

· Conducted detailed analysis of data related to investment portfolios, including past performance and current holdings.

· Implemented access control measures to protect information assets.

· Investigated security incidents and developed incident response plans.

· Conducted regular risk assessments to identify vulnerabilities in systems, networks, applications and databases.