RAHULRAM GANESH SHANKAR
Dammam
Summary
Transactional banker with more than 9 years of experience in training, customer service and Implementation of various cash management products like Cheque scanning solution ,Digital cheque printing ,WPS (salary transfer),online banking transfer, host to host connections ,Direct debits and trade related products. Experience in leading teams in both sales and operations in Trading firms . Excellent in tracking & follow up techniques as well as reporting skills. Proven & skilled at the sales and customer service techniques. Strong client presentation and negotiation skills Agile ,team player and ability to communicate effectively with internal and external Stake holders.
Overview
10
10
years of professional experience
Work History
Manager - Sales and operations
Modern professional Mktng. Trading LLC
Dammam
01.2024 - Current
- Developing sales and operational strategies, implementing and training staff on sales and operations ERP systems, analyzing and interpreting sales data, managing a team of sales and operational professionals, responsible for overall growth and development of the organization
Asst.Professor
PES University
Bengaluru
06.2023 - 01.2024
- Learning & Development, designing training material, planning and executing various brand building events, reaching out to corporate to build up corporate-Academic relationships, planning, organizing and executing various training activities as per curriculum, undertaking research activities in various management related subjects
Implementation Analyst
Abu Dhabi Commercial Bank
Sharjah
08.2017 - 11.2022
- Offering cash management solution by understanding clients’ needs and provide suitable solutions with regards to their banking requirements, onboarding client to online banking platform, providing guidance, training and resolving queries related to electronic transfers and WPS transfers, managing client relationships and introducing them to our broad Cash management/trade product offerings, cross-selling and up-selling, facilitating revenue generation, focusing on NPS, performing UAT and sanity testing
Customer support and Implementation officer
Abu Dhabi Commercial Bank
Abu Dhabi
03.2014 - 08.2017
- Providing cash Management Solutions, mainly looking into the payables in Cash Management for both SME and corporate clients, assisting the customers in making online transactions including Domestic and Foreign currency transfers Payments and also WPS(Wages Protection System), implementation of the products introduced by cash Management department of the wholesale banking group, interfacing with the customers through telephone, email and face to face mode, delivering personalized service in person mainly with visiting the client’s office and dealing with walk-in clients, focusing on increasing the NPS, attending all complaints and feedback of customers, reporting on a daily basis all the activities, highly responsible for meeting the client satisfactions, service customer inquiries, determine customer needs and provide solutions with regards to their banking requirement
Education
Xth -
01.2003
MBA (Marketing, HR) -
SDM College of Business Management
B.S.C Bio Chemistry -
St. Aloysius college
XII th -
Skills
- Transactional banking
- Training
- Customer service
- Implementation
- Cash management products
- Cheque scanning solution
- Digital cheque printing
- WPS (salary transfer)
- Online banking transfer
- Host to host connections
- Direct debits
- Trade related products
- Sales
- Operations
- Tracking & follow up techniques
- Reporting skills
- Sales and customer service techniques
- Client presentation skills
- Negotiation skills
- Agile
- Team player
- Effective communication
Expertise And Skill Sets
Transactional banker with more than 9 years of experience in training, customer service and Implementation of various cash management products like Cheque scanning solution, Digital cheque printing, WPS (salary transfer), online banking transfer, host to host connections, Direct debits and trade related products. Experience in leading teams in both sales and operations in Trading firms. Excellent in tracking & follow up techniques as well as reporting skills. Proven & skilled at the sales and customer service techniques. Strong client presentation and negotiation skills. Agile, team player and ability to communicate effectively with internal and external Stake holders.
Timeline
Manager - Sales and operations
Modern professional Mktng. Trading LLC
01.2024 - Current
Asst.Professor
PES University
06.2023 - 01.2024
Implementation Analyst
Abu Dhabi Commercial Bank
08.2017 - 11.2022
Customer support and Implementation officer
Abu Dhabi Commercial Bank
03.2014 - 08.2017
Xth -
MBA (Marketing, HR) -
SDM College of Business Management
B.S.C Bio Chemistry -
St. Aloysius college
XII th -
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