Summary
Overview
Work History
Education
Skills
Timeline
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Rahul S. Pathak

Rahul S. Pathak

Bangalore

Summary

Manager Product Support 10+ Years of Proven Success in Systems Optimization, Strategic IT Solutions and Infrastructure Production Support for AWS and Azure cloud technologies. Effectively plan installation, configuration and optimize Cloud Infrastructure and the Appian application to consistently achieve high availability to perform optimal. Experienced in building strong technical support practices, fixing declining SLA and provide technical leadership to gain business trust. Experience in production support of Application and infrastructure hosted live and providing support in Banking, Insurance, and health care domain.

Overview

11
11
years of professional experience
6
6
years of post-secondary education

Work History

Product Support Manager (Cloud Operation)

IQVIA
Bangalore
11.2019 - Current
  • Deploy and Support Application infrastructure in distributed cloud platform working together with colleagues across Infrastructure, Operations and Application teams
  • Managing Infrastructure for around 25+ Projects in AWS, Azure and Cloud
  • Leading and Managing Cloud Operation team responsible for creating operationally efficient systems
  • Hands on experience building and operating cloud-based services at scale
  • Assessment, capacity planning of cloud platform and ability to develop supporting tools/dashboards required to monitor and measure trends, critical components within environment
  • Self-disciplined, results-oriented work ethic and capacity to execute and deliver projects on time to meet business needs
  • High value placed on strong team dynamics, ability to communicate and collaborate effectively with core storage, network and application teams
  • Work on architecture roadmap development and emerging technologies
  • Document solutions as part of transition from design to implementation and operations
  • Bring in fresh ideas, new way of doing things, new tools to improve overall efficiency of platform
  • Linux/Unix skills including OS management, advanced troubleshooting of underlying storage and network components
  • Core competency various containerized solution like AWS Kubernetes, AWS Elastic Containers and Azure Kubernetes Services
  • Strong skill set in deploying application in private cloud management technologies in medium to large scale environment
  • Solid understanding of resilient, distributed datacenter architecture, POD-based design and network topologies that support scale-out architecture
  • In-depth, advanced performance troubleshooting skills related to compute, storage and networking in large-scale virtualized environment
  • Experience with or knowledge of configuration management and deployment systems such as Jenkins, Git, and similar tools
  • Working experience with automation and scripts in Bash, Shell, Terraforms, ARM, Cloud formation.
  • Experience in leveraging monitoring/visualization tools such as Azure Monitor, Datadog, Splunk and Big Panda.
  • Over decade of experience in managing infrastructure and platform build in Linux and Windows on-premise for BPM Appian tool
  • Contributing in Cloud Transformation Program post migration standpoint support.

Appian Platform Lead (Cloud Services)

Technosoft Global PVT LTD
Bangalore
10.2017 - 11.2019
  • Managed over 7+ environment deployed with 20+ Appian Applications.
  • Primary Point of contact for all Appian Application indecent reported through SNOW.
  • Infrastructure maintenance working with Vendor Support
  • Investigate / Troubleshoot and resolve all reported production issues.
  • Participated in Application deployment planning, integration planning for next Gen Appian Application.
  • Driving Appian Health check review checkpoint calls with COE team.

System Engineer Appian Administrator

TCS, Tata Consultancy services
Hyderabad
02.2016 - 09.2017
  • Planning, projecting, and managing Appian Infrastructure.
  • Installed, configured Appian Environments from scratch.
  • Configured Clean up and data maintenance scripts, and automated checkpoint of KDBs
  • Configured Appian Health Check to run the reports for distributed environment.
  • Defined Highly Available server architecture and supporting Application deployments
  • Disaster recovery planning and implementation.
  • Trouble shoot Appian Application specific issue.

Software Engineer, Appian Administrator

Persistent System Ltd
Nagpur
12.2012 - 02.2016
  • Handled installation, configuration and maintenance of Appian BPM tool 7.2-16.2
  • Configured LDAP SSO and JBOSS with Appian environments.
  • Configuring web server with Appian (IIS)
  • Monitoring and Alerts
  • Code promotions.
  • Applying Hotfix, Managing Appian Engines size and clean-up.
  • Appian Engines Analysis and sizing reports

Education

Bachelor’s Degree - computer science

Raisoni College
Nagpur
06.2006 - 06.2012

Skills

AWS Cloud Support (infrastructure & Platform)undefined

Timeline

Product Support Manager (Cloud Operation)

IQVIA
11.2019 - Current

Appian Platform Lead (Cloud Services)

Technosoft Global PVT LTD
10.2017 - 11.2019

System Engineer Appian Administrator

TCS, Tata Consultancy services
02.2016 - 09.2017

Software Engineer, Appian Administrator

Persistent System Ltd
12.2012 - 02.2016

Bachelor’s Degree - computer science

Raisoni College
06.2006 - 06.2012

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Rahul S. Pathak