Tableau Software
Rahul Kumar Sharma
Key Account Manager
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Key Account Manager
DUNZO DIGITAL PRIVATE LIMITED (“Dunzo”)
Bangalore
12.2022 - Current
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Responsible to acquire Key Merchants.( Large standalone account , Multiple store/MID account, City / Regional chains) for payment and logistic solution.
- Responsible for Retention and Reactivation of merchants and their services.
- Responsible for New Account acquisition (Key Outlets).
- Responsible for Account Management, Regular visit account and build & Maintain Relationship.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Developed and delivered presentations to key customers to position products and services.
- Supported sales and reporting for large and medium-sized accounts.
- Built and maintained strong client relationships to drive business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Presented professional image consistent with company's brand values.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Trained new employees on customer service, money handling and organizing strategies.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to event marketing, sales and brand promotion.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Sales Account Manager
NOBROKER TECHNOLOGIES SOLUTION PVT LTD
Bangalore
11.2019 - 11.2022
- Contacted regular and prospective customers to explain product features and solicit orders.
- Meeting the clients F2F, interacting, and gaining detailed knowledge about their business, identifying the key areas of improvement
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Negotiated prices, terms of sale and service agreements.
- Created proposals for new and repeat customer business transactions.
- Built client relationships by acting as liaison between customer service and sales teams.
- Anticipated clients' needs by staying in touch on regular basis.
- Created sales contacts with on- and off-premise accounts.
- Maintained central database of key contacts, risk ratings, financial impact and key issues.
Senior Executive Sales Representative
SYROW PRIVATE LIMITED
Bangalore
05.2015 - 06.2019
- Crafted overall account sales strategies and coordinated activities of sales executives to achieve revenue goals.
- Fostered performance development of staff through ongoing coaching and mentoring on best practices.
- Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.
- Initiated in-depth account assessments with sales and management teams to evaluate sales potential.
- Contributed to team and customer success by creating and delivering engaging client-facing presentations to communicate benefits.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Met existing customers to review current services and expand sales opportunities.
Education
Bachelors of Commerce - Bachelors of Commerce
Shobhit University
Meerut 04.2011 - 09.2013
Skills
Key account management
Sales program creation
High-impact proposal presentation
Relationship selling
Business Development
Point of sale operation
Product and service sales
Software
Redash
Google Sheets
Microsoft Excel
Microsoft Office
Interests
Reading Books
Meet New Ideas
Explore
Timeline
Key Account Manager
DUNZO DIGITAL PRIVATE LIMITED (“Dunzo”)
12.2022 - Current
Sales Account Manager
NOBROKER TECHNOLOGIES SOLUTION PVT LTD
11.2019 - 11.2022
Senior Executive Sales Representative
SYROW PRIVATE LIMITED
05.2015 - 06.2019
Bachelors of Commerce - Bachelors of Commerce
Shobhit University
04.2011 - 09.2013