Hi, I’m
Rahul Sharma
Team Leader
Gurgaon
Summary
Dedicated and results-driven professional operations management, seeking a challenging role in Operations to leverage leadership skills, strategic thinking, and process optimisation expertise to drive efficiency and achieve organisational goals
Overview
5
years of professional experience
6
years of post-secondary education
Work History
Policy Bazaar Insurance Brokers Private Limited, Gurgaon
Operation Team Leader
2022.04 - Current (2 years & 5 months)
Job overview
- Leading team of 65 executives and 1 SME, responsible for managing issuance of policies
- Daily Team Hurdles to ensure synchronisation within team.
- Motivated and trained employees to maximize team productivity.
- Monitor the customer lifecycle journey from purchase to issuance and identify outline's & reasons impacting the TAT.
- Worked with sales team to collaboratively reach targets.
- Monitored customer feedback and identified areas of improvement within team.
Policybazaar Insurance Brokers Private Limited, Gurgaon
Subject Matter Expert
2021.04 - 2022.03 (11 months)
Job overview
- Handling team of 42 agents , monitoring their performance and KRAs and productivity as mentor.
- Training agents to have less customer escalations and better customer experience.
- Daily reportings.
Policybazaar Insurance Brokers Private Limited, Gurgaon
Customer Service Associate
2019.02 - 2021.03 (2 years & 1 month)
Job overview
- Assisted customers for completing insurance documents post sales.
- Following up with TPA and insurer's medical team nationwide for medical scheduling and after medical scenario solutions.
- Handling after sales service for term life policies to NRI customers of UAE/UK/USA.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Coordination with sales team.
Education
DCRUST , Murthal
Bachelor of Science from Civil Engineering Technology
2011.08 - 2017.05 (5 years & 9 months)
Skills
Account management
Timeline
Operation Team Leader
Policy Bazaar Insurance Brokers Private Limited
2022.04 - Current (2 years & 5 months)
Subject Matter Expert
Policybazaar Insurance Brokers Private Limited
2021.04 - 2022.03 (11 months)
Customer Service Associate
Policybazaar Insurance Brokers Private Limited
2019.02 - 2021.03 (2 years & 1 month)
DCRUST
Bachelor of Science from Civil Engineering Technology
2011.08 - 2017.05 (5 years & 9 months)
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