Hi, I’m
Rahul Sharma
Team Leader
Gurgaon
Summary
Dedicated and results-driven professional operations management, seeking a challenging role in Operations to leverage leadership skills, strategic thinking, and process optimisation expertise to drive efficiency and achieve organisational goals
Overview
5
years of professional experience
6
years of post-secondary education
Work History
Policy Bazaar Insurance Brokers Private LimitedGurgaon
Operation Team Leader
04.2022 - Current
Job overview
- Leading team of 65 executives and 1 SME, responsible for managing issuance of policies
- Daily Team Hurdles to ensure synchronisation within team.
- Motivated and trained employees to maximize team productivity.
- Monitor the customer lifecycle journey from purchase to issuance and identify outline's & reasons impacting the TAT.
- Worked with sales team to collaboratively reach targets.
- Monitored customer feedback and identified areas of improvement within team.
Policybazaar Insurance Brokers Private LimitedGurgaon
Subject Matter Expert
04.2021 - 03.2022
Job overview
- Handling team of 42 agents , monitoring their performance and KRAs and productivity as mentor.
- Training agents to have less customer escalations and better customer experience.
- Daily reportings.
Policybazaar Insurance Brokers Private LimitedGurgaon
Customer Service Associate
02.2019 - 03.2021
Job overview
- Assisted customers for completing insurance documents post sales.
- Following up with TPA and insurer's medical team nationwide for medical scheduling and after medical scenario solutions.
- Handling after sales service for term life policies to NRI customers of UAE/UK/USA.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Coordination with sales team.
Education
DCRUST, Murthal
Bachelor of Science from Civil Engineering Technology
08.2011 - 05.2017
Skills
Account management
Timeline
Operation Team Leader
Policy Bazaar Insurance Brokers Private Limited
04.2022 - Current
Subject Matter Expert
Policybazaar Insurance Brokers Private Limited
04.2021 - 03.2022
Customer Service Associate
Policybazaar Insurance Brokers Private Limited
02.2019 - 03.2021
DCRUST
Bachelor of Science from Civil Engineering Technology
08.2011 - 05.2017
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