Rahul Singh Parmar

CLIENT : MICROSOFT

Microsoft Corporation is an American multinational

technology company with HQ in Redmond, Washington.

It develops, manufactures, licenses, supports, and sells

computer software, consumer electronics, personal

computers, and related services

Roles and responsibilities:

• Working as an SCM/SD consultant and Solving tickets related to SAP SD/SCM issues also handling the Team Escalations.
• Currently working on tickets through SNOW and invoice 360 Tool and application.
• Handling issues related to Sales orders processing, Deliveries-PGI, Invoices, Master data, IDOCS and other SAP relates queries.
• Working on Configuration Issues through CR’s and TR’s
• Maintaining the SLA’s, TTO and providing IR without fail.
• Fair knowledge on Microsoft Process and Issues related to Commerce/VL and Supply Chain related issues.
• Handling Holiday Season/Year End/Quarter End/OTR Calls from Service Desk with on-shore and off-shore Client Managers and Microsoft Service Owners.
• Creating KB Articles for the project and project specific activities.
• Performed testing with the users over screen sharing for the new changes in testing/production system
• Trained users on the commonly occurring issues and explained the scenarios to them
• Creating and updating Process documents and ensure it's upto date.
• Documented functional specifications to facilitate seamless handover to technical teams for development and new configurations.
• Collaborated with technical teams to develop customized enhancements that further streamlined business operations.
• Improved data accuracy with thorough master data maintenance and validation processes.
• Resolved critical issues promptly, minimizing downtime and maintaining operational efficiency across the organization.
• Enhanced customer satisfaction through timely resolution of issues and effective communication with clients.
• Monitoring of pre-scheduled jobs in case of any failures.
• Triggering adhoc jobs to provide feeds as per the requirement.

Client: TUI GROUP

TUI AG is a German multinational leisure, travel and

tourism company; it is the largest such company in the

world. It fully or partially owns several travel

agencies, hotel chains, cruise lines and retail shops as

well as five European airlines

Roles and Responsibilities:

• Worked as a Digital Functional consultant
• Monitoring and error handling of various Interfaces-(Inbound/Outbound)
• Tracking the background jobs and XML files status.
• Worked on the tickets through SOLMAN and JIRA tool and application.
• Maintaining the SLA’s, TTO and providing IR without fail.
• Worked on FS documents along with Developers to implement functional requirements and business processes that will be implemented in an SAP system
• Worked on Configuration Issues through CR’s and TR’s.
• Fair knowledge of TUI Processes and Issues.
• Handling Holiday Season/Year End/Quarter End/OTR Calls from Service Desk with on-shore and off-shore Client Managers.
• Performed testing of incoming projects along with user over screen sharing for the new changes in testing/production system.
• Trained users on the commonly occurring issues and explained the scenarios to them
• Creating and updating Process documents in Confluence.
• Adhering the SLA and incident resolution efficiently.
• Driving Client meetings and stake holders call

• Client: MICROSOFT

Roles and Responsibilities:

• Direct sales orders, Outbound deliveries, Goods Issues and Customer invoices issue's handling.
• Maintain customer master record, material master record condition master record in Production.
• Testing the scenarios in Order to Cash Cycle.
• Worked on Configuration Issues through CR’s and TR’s.
• Fair knowledge on Microsoft Process and Issues related to Commerce/VL and Supply Chain related issues.
• Handling Holiday Season/Year End/Quarter End/OTR Calls from Service Desk with on-shore and off-shore Client Managers and Microsoft Service Owners.
• Created KB Articles for the project and project specific activities.
• Have been providing SAP SD training to the company recruited freshers and new joiners
• Performed testing with the users over screen sharing for the new changes in testing/production system
• Trained users on the commonly occurring issues and explained the scenarios to them
• Creating and updating Process documents and ensure all support team should aware the process

Project: Virtustream
Client: Procter & Gamble

Procter & Gamble, also known as P&G, is an American

multinational consumer goods corporation headquartered

in Cincinnati, Ohio is the biggest consumer goods company in

the world.

It mainly manufactures laundry and cleaning supply products

as well as products in the cosmetics and personal care sector

Roles and Responsibilities:

• Handled SD related issues & adhering to the SLAs day to day
• Completed agreed volume of tickets and more per week and managed a heavy influx of tickets and solved them within time providing extra hours
• Performed Functional Unit Testing for developed changes and helped users to perform User Acceptance Testing
• Review the CRs and assess the solution feasibility and system impact then implement to meet the business requirements.
• Monitor EMC IT infrastructure using monitoring tools (BMC Remedy, SAP resolver and ServiceNow).
• Provided permanent resolution for repetitive issues by working with SAP via Problem Tickets.
• Driving the Stakeholder’s and daily operations call.
• Creating and updating Process documents and ensure all support team should aware the process

Client 1: UNILEVER

Unilever PLC is a British multinational consumer goods

company headquartered in London, England.

Unilever is organized into three main divisions: Foods and

Refreshments; Home Care; and Beauty & Personal Care

Products include food, condiments, ice cream, wellbeing

vitamins, minerals and supplements, personal care, beauty

products etc.

Roles and Responsibilities:

• To assist Senior Consultant for resolving L-1, L-2 issues related to SAP SD module.
• Made sure to proactively help reduce the ticket count, every time there was an influx
• Direct sales orders, Outbound deliveries, Goods Issues and Customer invoices
• Maintain customer master record, material master record, condition master record in Production.
• Testing the scenarios in Order to Cash Cycle.
• Making sure the services are delivered as per Service Level Agreement.
• Working on incidents and service requests via service now tool.
• Involvement of Incident management and Problem management to streamline the process and to perform the root cause analysis.
• Manage incident management bridge calls with support teams, on-call support application teams and management
• Ensure that the incident management process is followed and that incident and problem records accurately reflect actions taken to restore service.
• Coordinate with DEV/AS team and have the encountered issues fixed.
• Drive Stakeholders meeting and daily Operations.