Rahul Wuppuluri
Ahmedabad
Summary
Dynamic Linux Support Engineer with proven expertise of 8 years excelling in problem-solving and customer satisfaction. Adept in SQL and cloud technologies, I deliver high-quality solutions while fostering strong client relationships. Recognized for analytical skills and a proactive approach, ensuring seamless cloud operations and enhanced service delivery.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Linux Support engineer
Eclinicalworks India pvt ltd
Ahmedabad
03.2019 - Current
- Day-to-day customer care and administration of cloud services
- Resolve client incidents and requests in a timely and professional manner via effective investigation, triage and resolution of support requests
- Provide advanced front-line technical engineering support and high quality solutions to customer issues
- Provide advice and information to customers and colleagues regarding DS cloud offerings and best practices
- Work within a global support team covering 24x7x365 cloud operations - effectively managing handoff from shift-to-shift for cloud support issues
- Respond to escalated customer service issues within the defined process with a high level of reactivity
- Own the customer satisfaction regarding the execution of the end-to-end support process
- Ensure complete data accuracy in managing customer requests.
- Assess customer issues and identify root cause
- Gained diverse professional experience in various roles.
- Solid grasp of enterprise system administration concepts in Cloud environment,
- Deep knowledge of SQL and Postgres high availability computing operations in enterprise class computing environments,
- Linux, Unix, Server operations and troubleshooting,
- Hands-on understanding of PaaS and SaaS Cloud computing models,
- Experience with cloud technologies, such as AWS,
- Analytical/Problem solving ability – ability to quickly evaluate customer incidents and/or requests.
- Participate in customer call on demand, to convey technical expertise, communicate solutions and build rapport with customers Initiate proactive support inquiries to help customers avoid known risks
- Establish thorough understanding of customer objectives and provide perspective to all stakeholders
Produce written best practices and capitalize on lessons learned Invest in continuous learning via ongoing training and development of professional skill set
Professional experience in related capacity such as Cloud/Network administration, product support, development or troubleshooting
Strong working knowledge of public cloud services including AWS, Azure or GCP
Hands-on experience of Linux , servers.
NOC Engineer
Datatech computers pvt ltd
Ahmedabad
08.2018 - 03.2019
- Monitored different server performance and performed 1st level of troubleshooting.
- Provided network maintenance support and responded to outages duringoff-hour software deployments within established Service Level Agreements(SLAs).
- Coordinated with end-users in determining network improvement needsbased on system functional requirements.
- Maintained server uptime reports and respond to 1st level escalations andresolved the issue.
Education
Bachelor of Engineering - Electronics And Communication Engineering
Gandhinagar Institute of Technology, Affiliated To Gujarat T
Ahmedabad 06.2014 - 06.2018
Skills
- Problem solving and root cause identification skills Possess strong analytical and trouble shooting skills
- Excellent troubleshooting skills with customer service experience / strong customer focus
- Strong analysis and troubleshooting skills and experience
- Able to work effectively at all levels in an organization Excellent active listening skills
- Excellent customer service skills & strongly motivated to help customers
- Strong multi-tasking skills Comfortable in an ambiguous, ever changing environment
- Excellent presentation, interpersonal, written, and oral communication skills (including technical writing)
Timeline
Linux Support engineer
Eclinicalworks India pvt ltd
03.2019 - Current
NOC Engineer
Datatech computers pvt ltd
08.2018 - 03.2019
Bachelor of Engineering - Electronics And Communication Engineering
Gandhinagar Institute of Technology, Affiliated To Gujarat T
06.2014 - 06.2018