Raif Kotwal
Partner Onboarding Operations Specialist
Bengaluru,KA
Summary
Dynamic Senior Partner Onboarding Specialist with over 8.5 years of experience in Sales Operations and Channel Partner Management, demonstrating a proven track record of success throughout the sales cycle from planning to closing. Expertise in partner onboarding and lifecycle management, complemented by strong skills in PO processing and quote-to-cash operations. Recognized for exceptional communication, interpersonal, and organizational abilities, alongside a performance-driven leadership style that fosters team collaboration and drives results. Strategic thinker with a deep understanding of sales management and marketing principles, committed to enhancing partner relationships and optimizing operational efficiency.
Overview
10
10
years of professional experience
8
8
Certifications
5
5
Languages
Work History
Senior Partner Onboarding Specialist
Snowflake
02.2023 - 12.2024
- Spearheaded partner onboarding, compliance, and support operations, ensuring seamless integration into Snowflake’s ecosystem.
- Improved operational efficiency by 30% through enhanced onboarding workflows and portal functionality.
- Managed partner inquiries, tier upgrades, deal registrations, and SPN processes using Salesforce Service Cloud.
- Collaborated with cross-functional teams to optimize partner lifecycle management and support case resolution.
Sales Operations Specialist – Channel Partner Operations
Veritas Technologies
01.2022 - 02.2023
- Oversaw end-to-end partner administration, from onboarding to program management.
- Optimized CRM systems (Salesforce, Oracle, BO, OBIEE) for seamless membership applications and performance reporting.
- Led UAT for system enhancements, improving operational workflows, and data accuracy.
- Increased efficiency by automating rebate validation and compliance audits, ensuring SLA adherence.
Sales Operations Analyst L2 (Global Business Delivery - Sales Support)
RedHat Software
04.2021 - 01.2022
- Managed quote creation, PO processing, and approval workflows for global sales operations.
- Developed and maintained sales dashboards and reports in Salesforce, providing key business insights.
- Streamlined operational processes, reducing turnaround time by 25%.
- Worked closely with global stakeholders for pipeline analysis and sales forecasting.
Sr. Business Development Associate
WhiteHat Jr Education
07.2020 - 01.2021
- Managed over 150 customer calls per day.
- Streamlined sales processes for better efficiency, resulting in a higher conversion rate of leads to clients.
- Leveraged customer feedback to inform product enhancements, driving continuous improvement of offerings and increasing repeat business rates.
Business Development Associate
Byjus Think and Learn Pvt. Ltd
01.2019 - 01.2020
- Developed proposals and presentations that effectively communicated the value of our solutions to potential clients, securing numerous contracts.
- Managed over 100 customer calls per day
- Engaged with customers to build business relationships.
- Contributed to annual sales targets by consistently meeting or exceeding individual performance goals across various territories.
Executive CAD Design Engineer
Online Instruments India Pvt. Ltd
01.2019 - 06.2019
- Used 3D and 2D CAD tools to design, develop and engineer high-quality models.
- Designed high quality, robust and cost-effective CAD product models by preparing routine layouts, detailed drawings, assembly sketches and diagrams.
- Drafted and revised CAD drawings to meet client specifications.
- Utilized AutoCAD and other software to create detailed drawings.
Trainee Engineer
Drupe Engineering Pvt. Ltd, (Contract)
01.2018 - 01.2019
- Developed technical documentation for various engineering projects, facilitating smooth handovers and maintenance processes.
- Provided assistance during site visits, enabling accurate assessments of field conditions for optimized engineering designs.
Sales and Marketing Specialist
Bosch India (Kamco Diesels)
01.2015 - 01.2017
- Created informative product presentations and conducted training sessions for both internal staff and external partners.
- Managed key account relationships, resulting in increased repeat business and long-term loyalty among clients.
- Boosted sales revenue by developing and implementing effective marketing strategies.
- Mentored junior team members, providing guidance on best practices in sales and marketing techniques.
Education
Bachelor of Technology - Mechanical
Himalayan University
Arunachal Pradesh01.2018
H.S.C/Diploma - Mechatronics
Department of Technical Education
Bangalore01.2015
No Degree -
Karnataka Board
Belgaum, India 04.2001 -
Skills
Partner Relationship Management & Lifecycle Optimization
Certification
Excel Essentials, Macros and VBA’s.
Timeline
Senior Partner Onboarding Specialist
Snowflake
02.2023 - 12.2024
Sales Operations Specialist – Channel Partner Operations
Veritas Technologies
01.2022 - 02.2023
Sales Operations Analyst L2 (Global Business Delivery - Sales Support)
RedHat Software
04.2021 - 01.2022
Sr. Business Development Associate
WhiteHat Jr Education
07.2020 - 01.2021
Business Development Associate
Byjus Think and Learn Pvt. Ltd
01.2019 - 01.2020
Executive CAD Design Engineer
Online Instruments India Pvt. Ltd
01.2019 - 06.2019
Trainee Engineer
Drupe Engineering Pvt. Ltd, (Contract)
01.2018 - 01.2019
Sales and Marketing Specialist
Bosch India (Kamco Diesels)
01.2015 - 01.2017
No Degree -
Karnataka Board
04.2001 -
H.S.C/Diploma - Mechatronics
Department of Technical Education
Bachelor of Technology - Mechanical
Himalayan University