Raily Ghosh

• Company Overview: India’s Largest Cryptocurrency Exchange

Organisation Development

• Led workshops with co-founders and senior leadership to articulate and embed vision, mission, and values through structured sessions
• Facilitated change adoption through workshops, trainings, surveys, and tailored interventions for specific departments/job families
• Partnered with business units to identify and address team challenges, resulting in improved team dynamics and overall efficiency
• Designed and implemented data-driven interventions, improving team sentiment scores by 20%
• Developed and managed multiple employee engagement and development programs, enhancing team collaboration, job satisfaction, and retention rates

Talent Management

• Redesigned recruitment processes to ensure alignment with company culture and strategic goals, resulting in high-quality hires
• Enhanced the candidate experience by refining the selection process and integrating automation tools, making it more efficient and user-friendly
• Developed a comprehensive onboarding program, significantly improving offer to hire rates and new hire integration and retention
• Developed and implemented training programs for new hires that reduced their time to productivity by 35 – 50 %
• Developed and implemented performance management for remote work (OKR Methodology), integrating 360-degree peer evaluations and fostering a culture of transparency & active feedback through research and industry benchmarking
• Established rewards and recognition programs, boosting employee engagement and motivation
• Developed skill matrix and succession planning framework, enhancing talent readiness and career progression
• Launched comprehensive employee wellness programs, promoting physical and mental health
• Introduced and managed employee recognition platforms, enabling peer-to-peer recognition and real-time rewards to boost morale
• Developed internal mobility programs to promote from within, encouraging employees to explore new roles within the organization
• Led industry research and benchmarking, developing people practices that elevated company standards
• Enhanced employer brand across all touch points, improved Glassdoor ratings, and partnered with PR for HR media engagement
• Launched WazirX Academy, meeting organizational learning needs and increasing training participation
• Curated essential blockchain and crypto education: This program was customised by levels to cater to different groups & onboarding employees
• Created programs to develop behavioural competencies within the organisations across different levels
• Curated & Managed Leadership Development and Senior IC Programs, enhancing leadership skills and competencies & ensuring a strong leadership pipeline
• Curated customised programs catering to specific team and individual development needs
• Introduced peer to peer learning platforms for enhancing collaborative learning and information flow in the organisation
• Implemented feedback channels for training, resulting in continuous improvement and increased training effectiveness

Crisis Management and Organizational Recovery | WazirX

• Spearheaded the recovery framework 'Restructure, Restart, and Repay' post a cyberattack, driving operational stability and user confidence
• Partnered with PR agencies for strategic communication, leading to enhanced media sentiment and stakeholder trust
• Collaborated across all business units, setting and aligning goals with department leaders to ensure seamless execution of the recovery strategy
• Established a unified crisis management approach, bridging efforts across legal, compliance, technology, operations, and customer service teams to optimize outcomes
• Negotiated agreements with white knight exchanges, ensuring maximum returns for affected users
• Designed and launched initiatives to streamline fund recovery for customers, aligning with compliance and transparency standards
• Led cross-departmental workshops to maintain alignment on program objectives, foster stakeholder buy-in, and address challenges proactively
• Implemented employee training programs focused on resilience and adaptability to navigate crisis scenarios
• India’s Largest Cryptocurrency Exchange

• Conceptualized and managed global programs from design to implementation, collaborating with cross-functional teams and ensuring successful adoption via robust change management
• Built strong stakeholder relationships to ensure clear communication, alignment with project goals, and successful program delivery through proactive engagement and feedback
• Utilized data-driven strategies to address business challenges and enhance operational efficiency
• Co-led a project under the India Leadership Team to streamline M&A processes, defining an ideal future state & optimizing practices across all departments
• Developed detailed process maps using IBM Blueworks Live & led process optimization projects to enhance business operations
• Designed and implemented training programs tailored to processes, including needs analysis, methodology design, and Train the Trainer programs
• Designed and implemented process training frameworks reducing time to production of new hires by 35-40% and improving training quality and performance monitoring
• Established a leadership development framework with competency assessments and tailored training for first-time leaders to build a strong leadership pipeline; managed KPI governance and prepared Quarterly Business Reviews
• Women @ VMware POD Leader for GTM Shared Services
• Coordinated/moderated international panels for discussions for women’s issues
• Actively driving programs for sensitization of women’s issues
• Led programs to facilitate VMware’s mission of 50:50 by 2030
• Actively managed the “VMInclusion Taara Program” – a unique initiative curated for upskilling and reskilling women who were returning to the workforce
• Developed and managed several diversity and inclusion programs to foster an equitable and inclusive workplace
• Above & Beyond Award (12/2018): Awarded for successfully conceptualizing to implementation of the Knowledge Management Framework for the Sales Operations Organization within 6 months
• M.I.A Business Transformation & Automation Award (02/2019): Awarded for Organisation of Business Transformation Summit - 2018 of VMware - for Global Business Operations
• Spotlight Award (FY21-Q2): Awarded for Business Process Mapping & Optimization Efforts
• At our Best awards (FY21-Q4&FY22-Q1) 4 At our best recognitions received for initiatives

• Successfully set up R&D Centre in Hyderabad
• Established HR Structures and Policies for the company
• Successfully completed initial recruitment of the product development team (20 people) in three months
• Designed and facilitated on-boarding experience for the employees
• Strategic Partnerships & Vendor Management

• Recruitment lifecycle through Middle and Senior levels
• Entire gamut of HR processes – employee induction programs, training & development, employee engagement, conflict resolution and grievance handling, employee exit formalities