Dev Raj
Pune
Summary
Results-oriented professional with expertise in data analysis, KPI monitoring, and project management. Proven ability to enhance operational efficiency and drive productivity to support business growth.
Overview
2
2
years of professional experience
Work History
Assistant Manager
ICICI PRUDENTIAL LIC LTD
02.2025 - 10.2025
- Monitored compliance with company policies and regulatory requirements.
- Organized team meetings to discuss objectives and progress updates.
- Managed customer service inquiries and complaints in a timely manner.
- Worked with cross-functional teams to achieve goals.
- Developed and monitored KPIs to drive productivity, reduce operational costs, and support business growth targets.
- Supervised operational teams, and supported managers in workforce planning, task allocation, and performance monitoring.
- Maintained accurate operational documentation, MIS reports, and audit records.
Senior Executive
Vaishnavi Traders
Patna
08.2023 - 09.2024
- Worked on Tally Erp 9 , Ms Excel.
- Handling the Pre-sales part as well as sales operations.
- Managing existing clients and generating new business.
- Collaborating with other teams to deliver the KRAs.
- Improved customer satisfaction, addressing client concerns promptly and professionally.
Education
PGDM - Data Analytics,Marketing
Doon Business School
01-2023
BBA - Finance,Marketing
Indian Institute of Business Management
01-2021
Skills
- Relational databases (MySQL, SQL Server)
- Data analysis
- KPI monitoring
- Project management
- AWS cloud services
- Power BI
- Advanced ETL development (extract, transform, load)
- Azure, AWS, and GCP fundamentals
- Data warehousing
- Trend analysis, KPI tracking, forecasting, business analysis
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Assistant Manager
ICICI PRUDENTIAL LIC LTD
02.2025 - 10.2025
Senior Executive
Vaishnavi Traders
08.2023 - 09.2024
PGDM - Data Analytics,Marketing
Doon Business School
BBA - Finance,Marketing
Indian Institute of Business Management