Rainil Agrawal
Assisnant Manager
Mathura,UP
Summary
Dynamic and results-driven professional with extensive experience at Zoca Diner, excelling in operations management and team leadership. Proven track record in enhancing customer satisfaction and optimizing performance through strategic planning and effective staff training. Adept at problem-solving and fostering a collaborative work environment to drive business growth.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Assistant Manager
Zoca Diner a Unit of Fraterniti Food Pvt Ltd
08.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Sr. Captain
Zoca Diner a Unit of Fraterniti Food Pvt Ltd
05.2025 - 08.2025
- Consistently met or exceeded company budgetary goals through careful financial planning, cost control initiatives, and revenue generation strategies aboard the vessel.
- Created a culture of safety awareness by conducting regular drills, providing crew members with proper training, and enforcing strict adherence to safety procedures.
- Increased safety standards by implementing rigorous training programs for crew members.
- Developed strong relationships with port authorities worldwide, facilitating smooth docking procedures and timely departure schedules.
- Managed emergency situations effectively by remaining calm under pressure, quickly assessing risks, and executing decisive action plans.
- Kept guest areas clean, removing trash and dirty dishes.
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
- Assisted management in creating promotional strategies, contributing to an increase in repeat business.
- Maintained cleanliness of overall dining room.
- Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
Restaurant Captain
Zoca Diner M3M Urbana a Unit of Fraterniti Food Pvt Ltd
07.2024 - 04.2025
- Enforced proper hygiene practices among staff members as per health regulations.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
- Trained new team members on restaurant procedures, resulting in a more cohesive and effective staff.
- Optimized table turnover rate by monitoring seating arrangements efficiently throughout each shift.
Team Leader
Mountain Trails Food Pvt Ltd ( Chai Point )
01.2024 - 06.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Team Member
Compass Group
05.2023 - 11.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Developed strong cooperative relationships with coworkers and managers.
Service Associate
PVR Cinemas
03.2022 - 04.2023
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Unloaded, loaded, and stocked merchandise.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
Education
High School Diploma -
S.m.t. R.D Inter College
Ole Mathura, Uttar Pardesh 04.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Problem-solving
Time management
Customer service
Customer relations
Staff training and development
Strategic planning
Staff supervision
Staff management
Timeline
Assistant Manager
Zoca Diner a Unit of Fraterniti Food Pvt Ltd
08.2025 - Current
Sr. Captain
Zoca Diner a Unit of Fraterniti Food Pvt Ltd
05.2025 - 08.2025
Restaurant Captain
Zoca Diner M3M Urbana a Unit of Fraterniti Food Pvt Ltd
07.2024 - 04.2025
Team Leader
Mountain Trails Food Pvt Ltd ( Chai Point )
01.2024 - 06.2024
Team Member
Compass Group
05.2023 - 11.2023
Service Associate
PVR Cinemas
03.2022 - 04.2023
High School Diploma -
S.m.t. R.D Inter College
04.2001 -