Raionna Johnson
Indianapolis
Summary
Certified surgical professional prepared to enhance surgical team efficiency and patient safety. Proven ability to assist in complex procedures and maintain sterile environments. Known for strong teamwork and adaptability in fast-paced settings, with expertise in surgical instrumentation and sterile techniques.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Surgical Technologist
Ivy Tech Community College
08.2024 - Current
- Anticipated surgeon needs by efficiently providing instruments and supplies during procedures.
- Prepared operating and surgery rooms with necessary equipment for upcoming procedures.
- Adapted to emergency situations, offering prompt support to surgical teams during unexpected complications.
- Maximized efficiency by expediting surgery room turnover times through swift preparation for subsequent surgeries.
- Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Contributed to reduced infection rates by diligently practicing proper sterilization techniques for instruments and equipment.
- Maintained records to document patient medical history and surgical procedure notes.
- Assisted surgeons in complex procedures, ensuring efficient completion and minimized complications.
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
Patient Access Representative
OrthoIndy
09.2023 - Current
- Ensured HIPAA compliance to protect confidentiality of sensitive patient information during all interactions.
- Maintained composure under pressure to effectively resolve challenging situations.
- Delivered exceptional customer service through active listening and personalized solutions.
- Fostered positive work environment by promoting teamwork and sharing best practices among colleagues.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Improved patient satisfaction by efficiently managing registration and intake processes.
Medical Receptionist
Advanced Surgery of Indiana
10.2021 - 06.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Customer Care Specialist
Navient
12.2019 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Provided customers with detailed information on company products, services and materials.
- Responded to customer inquiries via phone, email and web-based platforms.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Directed customers to appropriate departments for additional support.
Education
High School Diploma -
John Adams High School
South Bend, IN06.2017
Associate of Applied Science - Certified Surgical Technologist
Ivy Tech Community College of Indiana
Indianapolis, IN05-2025
No Degree - Some college credits
IUPUI
Indianapolis, IN05.2019
Skills
- Pre- and post-surgical counts
- Safe sharps disposal
- Professionalism and ethics
- Surgical equipment operation
- Patient confidentiality
- Transporting patients
- Workplace safety
- Indirect patient care
- Interpersonal communication skills
- HIPAA compliance
Certification
- CST - Certified Surgical Technologist
- BLS Certificate
Languages
English
Timeline
Certified Surgical Technologist
Ivy Tech Community College
08.2024 - Current
Patient Access Representative
OrthoIndy
09.2023 - Current
Medical Receptionist
Advanced Surgery of Indiana
10.2021 - 06.2023
Customer Care Specialist
Navient
12.2019 - 09.2021
High School Diploma -
John Adams High School
Associate of Applied Science - Certified Surgical Technologist
Ivy Tech Community College of Indiana
No Degree - Some college credits
IUPUI
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