RAISA SAYED
Mumbai,Maharashtra
Summary
Originally from Mumbai, the city of dreams. Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Passionate about work, dedicated towards work role, driven to do the best by a steady source of motivation. Highly organized, always taken notes and uses variety of tools to stay on top of deadlines. Maintaining a clean workspace and establishing logical filing system which helps to always find what is the need and helps the rest of the team to stay organized.
Overview
12
12
years of professional experience
Work History
Executive Assistant
Soex International, Sopariwala Exports
09.2022 - 05.2023
- Handled confidential and sensitive information with discretion and tact
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Organized and coordinated conferences and monthly meetings
- Processed travel expenses and reimbursements for executive team and senior management group
- Screened calls and emails and responded accordingly to support executive correspondence
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Answered high volume of phone calls and email inquiries
- Facilitated training and onboarding for incoming office staff
- Screened calls and emails and initiated actions to respond or direct messages for managers
- Used advanced software to prepare documents, reports, and presentations
- Book Air tickets, Visas (Individual & Chairman Family members / domestic staff) through travel agent
- Closely reviewed the organization's digital content with the PR team and increased the ratings by about 50% on Glassdoor, Ambition Box, and Google reviews
- Supported business and hospitality needs of corporate partners and staff during meetings and company events
- Transcribed meeting minutes to support sales, business development and senior management teams
- Developed and maintained automated alert systems for important deadlines
- Filed paperwork and organized computer-based information
- Updated and maintained confidential databases and records
- Worked with senior management to initiate new projects and assist in various processes
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes
- Created and managed office systems to efficiently deal with documentation
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity
- Coordinated events and worked on ad hoc projects
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
- Took notes and dictation at meetings
- Handled incoming and outgoing mail, email and faxes
- Upheld strict timetables by maintaining accurate, balanced calendars
- Screened personal and business calls and directed to appropriate party
- Promoted team productivity by keeping supplies organized and well-stocked
- Used QuickBooks to produce monthly invoices, reports, and other deliverables
- Led staff and vendors in providing high level of service for owner and guests
Admin- Front Desk Manager
A.K. Stockmart Pvt.Ltd
03.2017 - 10.2017
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Perform concierge services for guests
- Handle tasks and responsibilities for front office employees during periods of understaffing
- Provide information about establishments, such as location of departments or office, employees within organization, or service provided
- Supervise clerical and administrative personnel
- Oversee activities that meet needs of multiple departments, such as mail, printing and copying
- Answer multiline phone system to respond to inquiries and transfer calls to correct departments and personnel
- Recordkeeping, security, maintenance and repair of machinery, equipment, electrical and mechanical systems
- Supervise work of office juniors and assigning work for them
- Scheduling appointments, phone calls, conference call, EPBAX and other requests
- Taking care of travel requirements of staff & managers
- Prepare budget sheet for monthly expense & other AMC's renewals
- Maintenance of workplace hygiene and cleanliness
- Regular monitoring system in place for supervising staff and ensuring function efficiently
- Maintenance and repairs of office equipment's, electrical, furniture and fittings, A.C
- Plumbing etc
- Manage office equipment of inventory management of office supplies, stationery, machines, subscriptions, and pantry utilities etc.
Assistant Store Manager Trainee
Nyasa Apple Premium
02.2016 - 02.2017
- Reseller Managing the store merchandising, planogram as per Apples' guidelines
- Resolve customer complaints regarding sales and services
- Monitor customer preferences to determine the focus of sales efforts
- Determine price schedules and discounts rates as per CEO instructions
- Prepare and review operational reports and schedules to ensure accuracy and efficiency
- Confer with sales and purchasing personnel to obtain information about customer needs and preferences
- Team management performance review for every sales advisor, focusing on achieving weekly and monthly value and unit targets were given for the store by the management
- Focusing on key areas like accessories attach, focused models, and managing promotions like Back 2 school, new product launches etc
- Authorize payment of invoices or return of merchandise on CEO's approval
- Provide clerks with information to print on price tags, such as price, mark-ups or mark-downs, manufacturer number, season code or unit number
- Conduct staff meetings with sales personnel to introduce new merchandise
- Maintain stock of Merchandise, Brochures, and other Communication Materials at the store
- Describe product to customers and accurately explained details and care of merchandise
- Trained and guided team members to maintain high productivity and performance metrics
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings
- Observe each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Interacted well with customers to build connections and nurture relationships
- Assisted established management staff with operational oversight, business development and process improvement strategies
- Describe product to customers and accurately explained details and care of merchandise
- Sat in on disciplinary hearings to learn about conflict resolution in workplace
- Gain knowledge of company policies, protocols, and processes
- Scheduling employees for shifts, considering customer traffic and employee strengths
- Draft invoices for completed work, monitoring daily cash discrepancies, inventory shrinkage and drive-off
- Reported issues to higher management with detail.
Assistant Salon & Spa Manager
Jean Claude Biguine Salon & Spa
01.2014 - 02.2016
- Greeted spa guests warmly to create positive first impression of establishment
- Perform operational support tasks, such as ordering weekly consumables, magazines, or stationary computers to work with pay records, invoices, balance sheets, or other documents to maintain lobby or reception area
- Worked with suppliers to identify cost savings opportunities resulting in 40% reduction in expenses
- Maintained front desk workstation by keeping it clean and organized
- Oversaw upkeep of entire facility and notified maintenance for service repairs
- Maximized efficiency through time management and staff supervision to boost productivity
- Managed activities related to staff training, treatment procedures, inventory management and marketing
- Utilized promotions, print and digital marketing to attract new clients
- Led spa tours for new members to familiarize guests with services provided
- Recommended spa treatments and services, boosting sales and bringing in new clientele
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory
- Generated reports to track spa performance and make recommendations for improvement
- Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records
Assistant Store Manager
Veaura
01.2011 - 12.2013
- Recommend products to customers, based on customers' needs and interests
- Provide customers with product samples and catalogues
- Handled Sales, stock inventory, petty cash opening-closing cash reports, Tally account on excel and dealt with suppliers for stock delivery, update data list of customer's walk-inns, inventory
- Estimate or quote prices, credit or contract terms, warranties, and delivery dates
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
- Maintain strong relationships with vendors and keep price data to get best pricing on supplies and services
- Keeping track of cycle of all annual maintenance contracts
- Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Respond to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Rotate merchandise and display to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Rotated merchandise and displays to feature new products and promotions
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Created and maintained safe and secure work environments for employees
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Developed and maintained strong relationships with vendors to facilitate timely product delivery
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
Education
Some College (No Degree) -
Mount Mary Convent High School
MumbaiSkills
- Communication
- Office/Staff management
- Calendar Management
- Flexibility
- Confidentiality
- Forex Cards
- Itinerary
- Visa Processing
- Administration Support
- MS Outlook, MS Word, MS Excel, MS Office, MAC OSX, Zoom, Outlook Express, Windows S
- AMC renewals
- RSVPs
- MOM, Drafting Emails, Mass Mailing
- Screening Resumes, Interview coordination
- Retail Management
- Microsoft Office
- Inventory
Personal Information
- Place of Birth: Mumbai, Maharashtra
- Title: EXECUTIVE ASSISTANT
- Date of Birth: 11/23/87
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Reading, Cooking, Custom Clothing
Reading Fiction Books, Developing advanced food dishes under the guidance of mom, Create my own clothes (clothes dyeing, tailoring) by replicating designers' designs or self-designs.
Timeline
Executive Assistant
Soex International, Sopariwala Exports
09.2022 - 05.2023
Admin- Front Desk Manager
A.K. Stockmart Pvt.Ltd
03.2017 - 10.2017
Assistant Store Manager Trainee
Nyasa Apple Premium
02.2016 - 02.2017
Assistant Salon & Spa Manager
Jean Claude Biguine Salon & Spa
01.2014 - 02.2016
Assistant Store Manager
Veaura
01.2011 - 12.2013
Some College (No Degree) -
Mount Mary Convent High School
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