RAJ ABRAHAM
IT professional with extensive experience in healthcare
Falt No 101, Britto House, Behind Bethel Church, Ambernath (W)
Summary
With 10+ years of experience in healthcare IT and clinical documentation, I am eager to leverage my expertise as a Senior EHR Analyst to drive client satisfaction through superior implementation, training, and support of Electronic Health Record systems. A seasoned IT professional with a strong background in healthcare, I specialize in Electronic Health Record (EHR) systems, clinical documentation, and team management. Proficient in successfully implementing EHR systems, training healthcare professionals, and providing exceptional client support. Skilled at managing cross-functional teams, improving workflow efficiency, and ensuring compliance with client and regulatory standards.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Team Manager
Inventurus Knowledge Solutions
4 2016 - Current
- Lead a team of clinical documentation specialists, ensuring timely and accurate delivery of clinical notes for over 10-20 physicians
- Oversee the implementation and optimization of EHR systems across various healthcare practices
- Provide training and mentorship to team members, enhancing their skills and ensuring adherence to quality standards
- Collaborate with cross-functional teams to improve EHR software functionality and client satisfaction
- Develop and maintain detailed reports, incident logs, and shift planners to meet client SLA requirements
- Conduct regular performance reviews and one-on-one sessions to motivate and guide team members towards achieving their professional goals.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
MT/QC & QA
Infinx (Tandon Advance Device Pvt. Ltd.)
07.2010 - 05.2015
- Managed transcription quality control processes, ensuring the accuracy of medical documents
- Collaborated with the engineering and technical support teams to address software-related issues and improve product documentation
- Assisted in developing best practices for clinical documentation, contributing to the continuous improvement of operational processes.
Sr. Medical Transcriptionist
Green Point Technology Services (I) Ltd.
04.2008 - 04.2010
- Transcribed and edited complex medical records, ensuring they met client standards
- Specialized in operative files, including surgical procedures and post-operative care documentation
- Achieved a high level of client satisfaction by delivering accurate, client-ready files.
Sr. Medical Transcriptionist
CBay Remote Services Ltd.
03.2006 - 03.2008
- Promoted from Medical Transcriptionist to Sr
- Medical Transcriptionist due to consistent performance and attention to detail
- Played a key role in ensuring the timely and accurate delivery of medical transcription services.
Education
Skills
EHR System Implementation & Support
Training & Development
Client Management
Team Leadership
Workflow Optimization
Technical Proficiency
Operational Excellence
Time Management
Problem-solving abilities
Teamwork and Collaboration
Adaptability and Flexibility
Employee Coaching and Mentoring
Computer Skills
Positive Attitude
Written Communication
Performance reviewing
Team building
Documentation And Reporting
Certification
MS-CIT Certification - Completed
Personal Information
- Date of Birth: 04/12/1987
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
English, Marathi, Hindi
Upper intermediate (B2)
Volunteering at Church, Watching Movies, & Music
I actively participate in various volunteer activities at my local church, where I contribute to community outreach programs, event organization, and support services. My involvement includes coordinating charity drives, helping with the logistics of church events, and providing assistance to those in need within the community. Volunteering has enhanced my ability to work collaboratively, manage time effectively, and give back to society, reflecting my commitment to service and making a positive impact.
Timeline
MT/QC & QA
Infinx (Tandon Advance Device Pvt. Ltd.)
07.2010 - 05.2015
Sr. Medical Transcriptionist
Green Point Technology Services (I) Ltd.
04.2008 - 04.2010
Sr. Medical Transcriptionist
CBay Remote Services Ltd.
03.2006 - 03.2008
Team Manager
Inventurus Knowledge Solutions
4 2016 - Current