Raj Agarwal
Pune
Summary
Results-driven Associate Software Engineer known for owning full-stack delivery, improving productivity through AI-driven practices, and building reliable, scalable systems.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Associate Software Engineer
CDK Global
Pune
08.2024 - Current
- Took ownership of CRM Communications portfolio, delivering major features across texting, email, and marketing domains.
- Leveraged AI-driven development practices to achieve 1.5× committed story points, boosting team productivity.
- Designed and developed Text Campaigns, integrating CoVideo and Bee Editor for enhanced customer communication.
- Executed over 120 test cases during ESG vendor assessments, informing leadership decisions on Mimecast selection.
- Implemented Active–Active data synchronization, enabling a successful pilot of a new communications product in over 10 stores with zero data loss.
- Led cloud readiness initiatives by updating services for Azure migration, including managed identities and Route53 provisioning.
- Drove quarterly Defect Dash and pre-release Bug Bash initiatives, reducing customer-reported defects by 38%.
- Ensured production stability by validating releases using New Relic observability, achieving approximately 60-minute service recovery during outages.
SDE Intern
CDK Global
Pune
10.2023 - 07.2024
- Developed two high-impact initiatives progressing to pilot deployments, including an AI model for data-driven decision-making (Propensity to buy).
- Centralized access token retrieval system, later implemented across multiple services.
- Gained extensive domain expertise in CRM communications systems and customer workflows.
- Contributed to defect mitigation team, resolving 168 customer defects in under six months, earning recognition for contributions.
Education
B.Tech - CSE
MIT ADT University
Pune06-2024
Skills
- C# / NET, C, Python
- REST APIs, Full-Stack Development
- Microsoft SQL Server, MySQL, Cosmos DB
- AWS Cloud
- AI Driven Development, React, HTML, CSS
- RMQ, ESG, New Relic, Git, Agile
Certification
AWS Certified Developer - Associate
Timeline
Associate Software Engineer
CDK Global
08.2024 - Current
SDE Intern
CDK Global
10.2023 - 07.2024
B.Tech - CSE
MIT ADT University