Raj Aggarwal
Ramesh Nagar, New Delhi
Summary
12 years of experience in “Retail and Services Industry”, Functional areas: “Core Retail Operations, Retail strategy, Retail marketing, Business development, negotiations and agreement execution, Process management and Problem-solving. Experience in “Retail industry” in Retail operations and strategy, Business development. Hands-on Experience in retail operations, store operations, new store openings etc. Possess excellent communication (oral and written), interpersonal and presentation skills towards establishing business relationships and negotiations to achieve targeted objectives. Ability to empathize, support and express. Highly Creative and open approach in exploring newer ideas for team management, motivation, coaching and mentoring.
Overview
14
14
years of professional experience
Work History
Store Manager
Reliance Brands Limited
02.2023 - Current
- Handling entire day to day Store Operations
- Responsible for Topline and Bottomline achievement
- New staff hiring and trainings
- Staff learning and development
- Staff yearly performance appraisals
- Managing stock movement
- Making strategies and action plan for low performing areas
- Responsible to provide excellent customer service and lead by example
- Customer retention
- New Store openings
Floor In charge
Landmark Group Home Centre UAE
02.2020 - 11.2022
- Responsible for Store day-to-day Operations
- Accountable for entire store House Hold Business and Topline achievement
- Managing 11000 sqft with an average business of 2 CR per month
- Responsible for KPI management
- Responsible for stock Min Max as per the sell-through
- Handle and manage the retention of Walk-in customers
- Prepare floor Layout as per the season and Business
- Prepare and analyze daily, monthly and weekly reports
- Preparing monthly business action plans and sending it to higher Management keeping KPI in mind
- Coordination with WH and third party vendors for timely deliveries and implementations
- Market research and survey for offers and Business updates
- Handling visits
- Responsible for staff quarterly and yearly appraisals
- Handling staff & customer escalations
- Staff training IJP and growth
- Staff performance management
Store Manager
Reliance Brands Limited
04.2019 - 11.2019
- Accountable for the overall store operations
- Responsible for profit and revenue generation
- Responsible for Topline achievement
- People handling and development
- Create weekly and monthly Reports
- New staff hiring
- Responsible to provide excellent customer service and lead by example
- Customer retention
- New Store openings and Brand Launch
H&M India Pvt. Ltd.
01.2016 - 04.2019
- Handling the team size of 13 Sales Advisors
- Managing 8000sqft
- Responsible for dept
- Layout guidelines
- Responsible for People Training and Development
- Responsible for great Customer Service Experience and Satisfaction
- Conducting Staff Interviews and hiring process
- Responsible for Store and Department target achievement
- Coordination with merchandisers for availability and stock level in store
- Conducting Midyear and yearly Performance appraisals of staff
- Handling Area and Country level Visits
- Managing and controlling shrinkage
- Got all the classroom training about the company’s core values and procedures in Oxford street London
- Sales Advisor training in Regent street store London
- Trained for the profile (D.M) in Metro center store New Castle, U.K
- E.R (Employee Relations) training in New Castle Store, U.K
- Recruitment training and conducted live recruitment center
- Employee Relation India training in India
Marks and Spencer Reliance India Pvt. Ltd.
05.2011 - 12.2015
- Providing support, Feedback and responsible for the department
- Managing and coordinating with Projects, Franchisee and other internal customers
- Cost Optimization and budgeting of manpower, operational costs and profitability
- Managing a retail environment with customer satisfaction and retention being the priority
- To oversee product shelf-life management in line with the First in First Out approach
- To monitor trade-in products, its inventory management and controlling its logistics and disposal
- Ensuring retail optimization through delivering KPI’s
- Merchandise reconciliations and audits
- Ensuring effective business communication through various processes, reports and feedback mechanisms
- To ensure the achievement of set targets in terms of service standards for customer transactions and operations
- To oversee all point of sales activities which includes - sales transactions, tracking customer orders and payments, registering sales and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
- Awarded thrice WOW card
- Received an award for the Great Service Award in Mystery Shopping
- Initiated and ensured the smooth opening of Company outlets at South Ex., Connaught Place and Rohini New Delhi
- Received Employee Of the Month award
- Promoted as a Coach in October 2011 and transferred to DLF Vasant Kunj Store
- Promoted as a Section Manager in Feb 2013
Education
10th -
St. Sawan Public school
Haryana12th -
NIOS
DelhiGraduation -
C.M.J University
Skills
- Retail operations
- Process Orientation
- Team Management
- Financial acumen
- Cost optimization
- Problem-Solving
- KPI delivery
- Shrinkage management
- Employee motivation
- Customer satisfaction
- Communication
- Standard operating procedures
- People Development
- Career progression
- Succession planning
- Negotiation
Core Competencies
Number-driven orientation, Identification of gap areas, KPI delivery, Shrinkage management, Employee motivation, Customer satisfaction and retention, Process-driven communication, Standard operating procedures, Root cause problem-solving, People development, Career progression, Succession planning, Retention, Cost optimization, Budget control, Negotiations
Significant Highlights
- Initiated three big designer launches including Studio and Kenzo
- Awarded thrice WOW card
- Received Great Service Award in Mystery Shopping
- Initiated and ensured smooth opening of company outlets
- Received Employee Of the Month award
Personal Information
- Date of Birth: 08/16/88
- Marital Status: Married
Languages
- English
- Hindi
- Punjabi
Training
- Classroom Training, Oxford Street, London
- Sales Advisor Training, Regent Street Store, London
- D.M Training, Metro Center Store, Newcastle, U.K.
- E.R Training, Newcastle Store, U.K.
- Recruitment Training, India
Summary
12, Retail and Services Industry, Core Retail Operations, Retail strategy, Retail marketing, Business development, Negotiations and agreement execution, Process management, Problem-solving
Timeline
Store Manager
Reliance Brands Limited
02.2023 - Current
Floor In charge
Landmark Group Home Centre UAE
02.2020 - 11.2022
Store Manager
Reliance Brands Limited
04.2019 - 11.2019
H&M India Pvt. Ltd.
01.2016 - 04.2019
Marks and Spencer Reliance India Pvt. Ltd.
05.2011 - 12.2015
10th -
St. Sawan Public school
12th -
NIOS
Graduation -
C.M.J University