Raj Bakshi
Customer Experience Specialist
Bangalore
Summary
Years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs.
Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems. Accurate Senior Analyst with exceptional teamwork, leadership and communication skills. Over 7 years of experience working on large-scale projects as well handling daily operational requests. Exceptional technical understanding to meet project deadlines.
Strategic Senior Analyst tackles complex projects, lead a team of up to 7 and manage constant change through innovation. Committed to identifying proactive and reactive improvement opportunities, Fluency in English,Hindi,Kannada.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
19
19
years of post-secondary education
2
2
Certificates
Work History
Senior Analyst-Technical
Schneider Electric India Pvt Ltd
Bangalore
07.2015 - Current
- 7 years
- 7 months
- Discovered root causes of problems and identified appropriate solutions.
- Optimized core processes to improve business performance and operational agility.
- Guided acquisition process to capture projected cost and revenue synergies and move combined organization forward.
- Queried databases for information needed for report processing.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Conducted system analysis and implementation to maintain and improve Customer Experience
- Oracle ATG primary functionalities, SDL Content Management, Schneider Electric Website overall functionalities, Exchange Platform project (SE) with 1year of experience on Java, Currently handling Customer Voice[Medallia] CS&Q Project being a Global Support Lead and interacts with Global Customers, Stakeholders to know their issue & requests and ease them with best service support
- Customer Voice Project currently in Schneider Electric where to trigger a survey to real-time customers and serve them better, sorry BEST!
- Extensively worked on: Exchange Platform https://exchange.se.com/ Support Lead globally and launched the Paltform in France_Paris, project solely along with other modules of Schneider Electric and expertise in Java,XML,SQL Oracle ATG, SDL, BMC Remedy Tool, bFO,
- Industry Domain : Customer Relationhip
- Environment : Customer Service
- Role / Responsibilities : Ability to handle pressure, Excellent in communication
- Key Deliverables : Serve Customer and make them feel King _Queen
Customer Support Team Lead
ITC Infotech [FTC to Schneider Electric]
Bangalore
07.2015 - 07.2017
- Project Role(s) Played No: 2
- Of Years & Months: 2015-2017
- Onsite France Exchange [Global Support Lead] https://exchange.se.com/ 2months
- Offshore, , Application Support Lead, 2years
- Projects: Web Machine, Support L2, Technology / Environment, Customer / Stakeholders Support
- Key Deliverables : UI & Profile Management, Customization
- Brief Description of Project: Online applications like SDL, PES for global market providing Customers a good experience on Website
- Identified trends in client requests and helped management get ahead of ongoing problems.
- Recognized escalation needs and connected customers with advanced support staff.
Marketing Analyst
Sri Vinayaka Enterprises
Bangalore
02.2013 - 02.2015
- Initiated market research studies and analyzed findings.
- Monitored user behavior and lead generation.
- Conducted trend forecasting and analysis.
- Executed plans and initiatives to increase efficiency.
- Increased brand awareness through targeted initiatives.
- Reviewed marketing department's monthly analysis of customer acquisition data and campaign performance and made recommendations for improvement.
Education
MBA - Marketing
Sir M Visvesvaraya Institute of Technology
Bangalore 03.2013 - 06.2015
Bachelor of Science - Fashion Design
Acharya Institutes
Bangalore 01.2011 - 03.2013
High School Diploma -
Acharya Polytechnic
Bangalore 03.2008 - 05.2011
SSLC -
Sri Vinayaka Vidya Kendra
Bangalore 01.1994 - 09.2005
Skills
Technical Skillsundefined
Certification
SIX SIGMA GREEN BELT MSME 2014 2015 2015
Bowling
A indoor game keeps me out of any stress.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Senior Analyst-Technical
Schneider Electric India Pvt Ltd
07.2015 - Current
Customer Support Team Lead
ITC Infotech [FTC to Schneider Electric]
07.2015 - 07.2017
MBA - Marketing
Sir M Visvesvaraya Institute of Technology
03.2013 - 06.2015
Marketing Analyst
Sri Vinayaka Enterprises
02.2013 - 02.2015
Bachelor of Science - Fashion Design
Acharya Institutes
01.2011 - 03.2013
High School Diploma -
Acharya Polytechnic
03.2008 - 05.2011
SSLC -
Sri Vinayaka Vidya Kendra
01.1994 - 09.2005
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