Raj Bhattacharjee

With 7 years of diverse experience in customer success and escalation management, I am currently excelling as a Customer Success Associate, leveraging my background as an Escalation Team Lead. My career has been marked by a strong focus on managing client relationships, enhancing retention rates, and meticulously handling escalated technical issues. I have a proven track record of reviewing and prioritizing client escalations, collaborating closely with resolver groups to swiftly resolve technical challenges, and delivering detailed reports that provide transparent insights to clients. My skills in team leadership, client renewal management, and technical issue resolution have consistently contributed to driving client satisfaction and operational efficiency.

ITIL Foundation

ITIL is a Service management framework that is designed to standardize the Selection Planning delivery maintenance and overall lifecycle of It service within a business.

ITIL focuses on improving the service and optimize Value for the customer and the service provider

IBM Design Thinking

Design thinking aims at providing solution based approach to any problem.

The objective of design thinking is to divide the problem into multiple small segments and working on the smaller individually. with the gole of resolving the the grater issue. The process of design thinking can also be applied when developing or designing a new product.