Summary
Overview
Work History
Education
Skills
Websites
Tools And Techniques
Certification
Timeline
Generic
Raj Borah

Raj Borah

New Delhi

Summary

CBAP-trained Business Analyst with over 7 years of experience in the Property and Casualty Insurance domain, trained and certified through Simplilearn PDUs. Skilled in requirement elicitation, documentation (BRD, FRD, User Stories, Use Cases), and stakeholder collaboration across Agile and Waterfall projects. Adept at conducting Gap Analysis, Impact Analysis, Root Cause Analysis, and As-Is/To-Be modeling using UML and BPMN 2.0 diagrams. Experienced in creating process maps, SOPs, and workflow models to drive operational efficiency and compliance. Proficient in UAT planning, execution, and requirement validation to ensure solution accuracy and stakeholder alignment. Strong expertise in SQL, Tableau, Excel, JIRA, Confluence, and Duck Creek Policy systems.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Business Analyst

Genpact
Gurugram
02.2022 - Current
  • Partnered with stakeholders to gather, document, and validate requirements, ensuring traceability to business objectives.
  • Conducted gap and impact analysis for Duck Creek Policy enhancements; created UML diagrams, BPMN 2.0 models, and process maps to model workflows.
  • Designed as-is and to-be models, improving process clarity, and enabling informed decision-making.
  • Managed UAT by preparing test scenarios, executing test cases, and validating requirements for sign-off.
  • Authored BRDs, FRDs, and SOPs, ensuring compliance and standardisation across business units.

Senior Test Engineer

Coforge
Noida
09.2019 - 01.2022
  • Designed and executed comprehensive functional, regression, and exploratory tests for insurance applications to ensure software quality.
  • Led a team of junior testers, providing mentorship and conducting training sessions on best testing methodologies to enhance team performance.
  • Automated test scripts for performance and load testing using tools such as JMeter and LoadRunner, increasing efficiency in test execution.
  • Actively participated in Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives, contributing to a collaborative and productive development environment.

Business Analyst

Genpact
Gurugram
05.2015 - 09.2019
  • Collaborated with business stakeholders to elicit and document UAT requirements, defining acceptance criteria, and aligning test objectives with business needs.
  • Designed and executed UAT test cases and scenarios mapped directly to requirements, ensuring full requirements traceability and coverage.
  • Managed the defect lifecycle, driving 20% faster resolution through structured impact assessment and prioritization of business-critical issues.
  • Conducted solution evaluation during UAT cycles, validating system readiness, regulatory compliance, and adherence to Department of Insurance (DOI) requirements.
  • Facilitated cross-functional workshops with business, development, and QA teams to review findings, ensure shared understanding, and support the timely release of enhancements.

Education

B.Tech - Electronics & Communication Engineering

Dr. MGR Institute
Chennai

Skills

  • Requirement Elicitation & Documentation
  • Stakeholder management
  • Business Process Modelling
  • Gap Analysis
  • Impact Analysis
  • Root Cause Analysis
  • UAT Planning
  • Defect Management
  • Stakeholder Management
  • Communication
  • SQL
  • Excel
  • Tableau
  • JIRA
  • Confluence
  • MS Visio
  • Duck Creek Policy Systems

Websites

Tools And Techniques

  • UML, BPMN 2.0, Process Maps, Swimlanes
  • SQL, Excel, Tableau (Data Analysis & Visualization)
  • JIRA, Confluence, MS Visio (Collaboration & Documentation)
  • Duck Creek Policy Systems (P&C Insurance)

Certification

  • CBAP (Simplilearn, Aug 2025) |Master's program in business analysis (2025)
  • Tableau Desktop Specialist (2025) | AWS Cloud Practitioner (2022)
  • Fundamentals of P&C insurance – The Institutes (2023)

Timeline

Business Analyst

Genpact
02.2022 - Current

Senior Test Engineer

Coforge
09.2019 - 01.2022

Business Analyst

Genpact
05.2015 - 09.2019

B.Tech - Electronics & Communication Engineering

Dr. MGR Institute

Similar Profiles

CREATE PROFILE
Raj Borah