Raj Dev Singh

Associate Director – Invoice to Cash

Informatica

01.2011 - Current

ERP Implementation: Played a key role in the successful migration from PeopleSoft to Oracle ERP. Collaborated with IT and Finance teams to document requirements, configure Oracle Billing to meet business needs, and ensure compliance with local billing regulations. Led end-to-end testing, post go live issue identification and ensuring it resolved.. Achieved same-day invoice delivery post-implementation, significantly improving billing efficiency.
Credit Check Automation: Automated DNBI credit checks using a scorecard-based system and Excel file uploads, reducing manual intervention by 90% and accelerating credit approval turnaround by 70%. This initiative minimized quarter-end order holds due to pending credit approvals.
Collections Transformation: Led the migration from Collection Manager to GetPaid, overseeing configuration, UAT, and deployment. Improved collector efficiency by 30% and maintained a Collection Effectiveness Index (CEI) above 90%.
Robotic Process Automation (RPA): Implemented RPA for GetPaid strategies, eliminating repetitive tasks and saving over 500 hours annually.
Cash Application Optimization: Streamlined the cash application process, reducing unapplied cash by 40% and enhancing daily reconciliation accuracy.
Executive Reporting: Developed and delivered a weekly cash collection report to the CAO, highlighting key metrics and flagging high-risk accounts for executive attention.
Current Strategic Projects: Customer 360 Dashboard: Designing a unified view of customer financial health and engagement. AI-Driven Cash Application: Leveraging AI to enhance accuracy and speed of cash application. AI-Based Payment Term Identification: Using AI models to recommend optimal payment terms based on customer behavior and history.

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